Rated 4.6 out of 5 by 217
Rated 4.0 out of 5.0 by 5Nicks Family Stayover with a Large Pool and Convenient Access
We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and friendly, and the pool area was much larger than typical hotel pools and included a slide, a lap lane, and a mushroom water feature, and the bedding was comfortable. It was a busy hotel and very family-oriented, so some guests were local residents that had checked in to enjoy the pool on a rainy day.
Downfalls, although not much, included a lifeguard that didn't want to be there, so he didn't say anything to anyone for anything the entire afternoon/evening that we were there, breakfast layout could have been better arranged to allow for better movement, and the majority of the water of our handicapped-accessible bathroom ended up in the floor outside of the shower.
July 22, 2014
Rated 1.0 out of 5.0 TERRIBLE!!
Bad customer service, Roaches, Over crowded, Mixed up Rooms!! TERRIBLE!!
July 22, 2014
Rated 5.0 out of 5.0 by Relax! Great getaway!
My family and I enjoyed our time at the Holiday Inn Express Polaris. Staff was very polite, helpful and accommodating. My husband had a few business things to take care of and the front office staff scanned and helped him print many documents with no problems. Room was very clean and was made up for us when we returned for the second night. Pool is a fun area especially for the kids. Breakfast was great with many choices.
We will recommend and stay here again in the future.
July 20, 2014