Rated 4.3 out of 5 by 182
Rated 1.0 out of 5.0 by James D2 Dirty Facility, dead bugs in room, room smelled like smoke, POOR POOR QUALITY
I have stayed at several IHG properties, and this is by far one of the worst. The staff was not very helpful, as they said they had to have a manager there to do anything we asked, and there was never a manager there. When we checked in, the room was musty smelling, but we turned the air conditioner on and went about our evening. When we came back, our room smelled like cigarette smoke, and all the staff offered was a fan. The staircase leading up to the second floor was moldy and wet smelling. When we checked in, 1 room of ours only had 1 wash cloth, and 2 dead bugs in the floor of our bathroom. The next day, the same 2 dead bugs were still there after our room cleaning and we had 0 was cloths left for us this time. The staff was not very helpful or willing to assist, and when we checked out the ladies at the front desk said all they could offer me was 15,000 points for our troubles. I was so tired and frustrated that i agreed and left the property, only to be given 1,000 points for our troubles. Very dissatisfied with our service and experience. I was never greeted as a platinum status guest, not where we offered any points for our stay or any ac omplimentary snack bags or anything of the like. We have to stay in that town again next year, and we will not be staying at this property.
July 30, 2015
Rated 4.0 out of 5.0 by slennie Great Staff
The staff were friendly and courteous. The rooms needed a little updating and more cleaning in the bathroom especially. I would stay again if in town but a little more attention to the cleanliness would help.
July 28, 2015
Rated 5.0 out of 5.0 by LARRYDEAN63 IT WAS WONDERFUL
WE HAD A BIG DAY WITH DRIVING AN TAKING IN ALOT OF THE SIGHTS ALONG THE WAY..IT WAS WONDERFUL TO HAVE A ROOM THAT WAS COOL AN QUIET...AN LOTS OF HOT WATER.....I WISH THAT THE BREAKFAST COULD BE HELD OVER TILL 1000AM AS MOST OF THE TIME WE SLEEP IN AN MISS THE SELECTION.......JUST A THOUGHT FOR SOMETHING DIFFERENT.........THANKS FOR A GOOD NIGHT
July 21, 2015