Rated 4.6 out of 5 by 102
Rated 5.0 out of 5.0 by sarbear35 Great stay and wonderful staff
I stayed at the Defiance, OH location for a week while traveling for work. The staff and hotel was wonderful! Everything was clean and the staff was so kind and attentive.
September 29, 2015
Rated 5.0 out of 5.0 by ksterzik Friendly and clean hotel
The entire process was easy and no hassles. All staff, from the front desk, maid service, and those in the breakfast area were friendly and accommodating. The breakfast was great with many choices. Rooms were also clean and very well taken care of. My only complaint is the internet. It was fine for surfing the web and checking email, but trying to upload files for work was difficult and slow. Otherwise, it was a great experience and I will definitely stay again when I am back in Defiance!
September 21, 2015
Rated 5.0 out of 5.0 by Untame Best Value in Defiance
I've stayed at this hotel several times in the past year. I've returned because the experiences have been good. I had stayed at another hotel nearby, but changed to the HIE because the breakfast we better.
The bed is very comfortable as is the selection of pillows. Hotel is very clean, and the staff is friendly. Check-in seems to be longer than other places, so I would recommend that they find a way to streamline the process (I think it is held up by trying to get everyone enrolled in the "rewards" program.#.
This last visit I had a small problem. I was assigned room 317, and this room was next to the elevator / vending machines. When I first went into the room I noticed a deep loud hum that was truly annoying. When I inquired about getting a different room I was told that they were all taken. After looking around for the source of the noise I determined it was an exhaust fan above the vending machines. This fan was on a thermostat, so I turned the thermostat up to 80 degrees in hopes that I would get through the night without it coming on. Unfortunately I was awakened #startled) by the fan at 3:10 a.m. If you can, avoid the rooms next to the elevator.
All in all, a nice place to stay. Hotel also has a hot tub -- which is becoming an increasingly hard amenity to find.
September 21, 2015