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Rated 3.7 out of 5 by 105 reviewers.
Rated 4.0 out of 5.0 by Nice Stop We were traveling south on I-65 late Sunday night and wanted to get through Louisville to avoid rush-hour. this place made a great stop and was low priced, compared to alternatives in the city. We went straight in with no reservation and it was no problem. The rate was good enough that we didn't need to search the many alternatives in the area. The room was next to the fitness room so there was some noise in the morning, but not bad. the carpet was wet in front of the refrigerator but we were too tired to move and anyway it was obviously water so it wasn't a big deal. August 17, 2014
Rated 3.0 out of 5.0 by Hillview-poor check-in service Check-in was very slow for 4 of us who waited on night clerk about 9:30 PM. Issue may be short staffing, but I considered the check-in process poor. The clerk was also rather a bit of a wise crack who seemed very frustrated to be short-staffed. August 17, 2014
Rated 1.0 out of 5.0 by One of the worst HIEs Got there around 9:30pm on a weekday, waited in line with 4 people for around 6-7 minutes before front desk person arrived. She complained to us that she was overworked and all alone while the hotel was at capacity. The bathroom in my room had no working lights, both the ceiling and above mirror lights were burned out. Found the front desk person and she told me she'd try to get something to work. About 20 min later she arrived with a spare bulb for the ceiling fixture, but was unable to reach it, and had me do it. (I'm tall) The light worked for maybe 5 minutes after she left, (must be something wrong with the fixture) but I decided to leave it alone at that point and showered in the dark the next am. The tub seemed clogged, though I may not have been operating the drain right (it was dark in there). The night lock on my door was also broken. Overall, I'd say it was the worst HIE I've ever been too, but also maybe the most expensive. Avoid if possible. August 17, 2014
Rated 5.0 out of 5.0 by Great Service Hotel I enjoyed my stay at this hotel. My first impression from outside was just like other Holiday Inns, but service and clean room made my day. As a business traveler, all I need is fast internet and clean place to stay. Which this hotel has both of them. Highly recommend to everyone. August 17, 2014
Rated 5.0 out of 5.0 by Clean Hotel Nice and Clean hotel. I stay several nights on road during my trip from work, and this is one the best hotel I ever stayed. Staff is very well trained and professional. August 14, 2014
Rated 1.0 out of 5.0 by A/C and WIFI did not work We stay at a Holiday inn Express or a IHG club hotel on all of our vacation and/or just overnight short trips. I have to say, I have never encountered a Holiday inn Express in which I called the front desk and explained there was an issue and not have it resolved within a matter of at least 30 min, or have a room reasigned. I called the front desk about the A/C and was told someone would be up shortly. While I was on the phone with the front desk clerk my son was trying to connect to the wifi, which he did connect, however it moved so slow it took literally the time I was on the phone with the front desk clerk for their page to totally download. I again called the front desk, the young lady was polite and said they were having problems, but she would reset the wifi. I waited one hour and called back because no one showed to check the A/C and the young lady, again politely, said she was leaving for vacation in one hour and she ensured me someone would be up before she left. Well NO ONE showed, the wifi was so slow I could not check my email., I had to use my cell phone. So upon checking out I talked to another clerk, I was told she would talk to the manager and have my bill adjusted, which is not the policy of IHG hotels, and email me a new invoice. Well It has been over a week. I still have not received an email. So, upon the end of our vacation, I will be contacting the hotel and I guess I will have to do there job and do the following up. August 11, 2014
Rated 4.0 out of 5.0 by Good Location and clean hotel All an all good clean place. The mattress pads on the beds were very noisy. You couldn't move without waking up. I would stay there again as long as something was done to the mattresses. August 11, 2014
Rated 3.0 out of 5.0 by Holiday Inn-Louisville South This is a very convenient location, if you want to stay somewhere just outside of Louisville. We have stayed at this Inn before, but this time it needed some upkeep. Weeds in Landscaping Desk Chair did not work Room lights were not all working or missing bulbs Poor lighting in room toilet not working properly, kept running Breakfast area was very crowded, but the staff kept up w/refills. Still some of the food was lukewarm. HI Express can and usually do better. August 7, 2014
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