Rated 3.7 out of 5 by 59
Rated 1.0 out of 5.0 by Truly Disappointed horrible
This was absolutely horrible. I travel weekly and would never go back here.
February 22, 2014
Rated 4.0 out of 5.0 by Jimmy007 Cold and weary
It was okay but there are deficiencies that need to be fixed in the room I was in 201
January 29, 2014
Rated 5.0 out of 5.0 by TC Sql. What Holiday Inn should be
Everything was first rate and what one would expect.
This was particularly brought home the following night when we stayed at the Holiday Inn Express, Troy Hwy., Montgomery. In contrast to Louisville, it was NOT what one would expect. The management and staff should visit the Louisville location to see how it ought to be done.
Without taking anything away from the wonderful Louisville location, the fact that there can be such a difference between 2 locations under the same sign indicates that Holiday Inn HQ has a long way to go in terms of supervising it's franchisees and firing them if they don't measure up.
January 6, 2014
Rated 4.0 out of 5.0 by Rmass Property I perfer in the louisville area.
I've stayed at 3 other Holiday Inn's in the area that have the similar price point (have a max I can spend through my company) and this is the best in my opinion. It's the newest and cleanest of the others I've stayed at. It's a little out of the way if you're working downtown but I'm used to drives so I don't mind.
The rooms are nice and clean and the furniture is in good condition. Only issue I have is the rubber casing on most mattresses are loud and make you sweat depending on how hot it is in your room. A note on this is one of the king rooms I stayed in did not have this so maybe those rooms don't?
Breakfast seems typical for the brand but I usually don't eat in the mornings so I cant really comment.
Night staff recognizes me and checks me in right when I walk in and welcomes me.
December 29, 2013
Rated 5.0 out of 5.0 by Charles P Always a comfortable stay!
Always accommodating and supportive with very professional support!
December 28, 2013
Rated 2.0 out of 5.0 by lishanld Worst Holiday Inn location ever!
We called from the road and Zach said the hotel was 30 min from the airport. He was incorrect. When we checked in a couple of guys told Zach he was wrong on his estimate of how far the hotel was from Walmart. Zach just shrugged his shoulders.
I specifically asked Zach to place us in an area that was in a quiet area of the hotel with not a lot of guests. We were next to someone who had the volume turned up quite loud on the TV but earplugs were ok in blocking noise out. I first woke up at about 5:30am to the same neighbors alarm clock going off and then all the people around us opening and slamming the doors. Then the cleaning staff slammed the door of the room they were cleaning open, vacuums were running, and then the doors were allowed to slam shut! (We had asked for a late check out which meant we wanted to SLEEP!)
The beds were very uncomfortable as they were lumpy and had a thick plastic sheet over them so every time you turned it made a noise!
I wouldn't recommend this hotel location and don't plan on returning!!! We were very disappointed that Zach seemed to have placed us where everyone was which was opposite of what we had asked for!!
December 12, 2013
Rated 5.0 out of 5.0 by bbbaer pleasant stay
The hotel is conveniently located along the highway and is near the local restaurants.
December 3, 2013
Rated 5.0 out of 5.0 by rachelp225 Wonderful Stay
Pulled off highway after a long drive and found this hotel to be exceptionally comfortable and convienent. The staff was quite welcoming and made me feel at home.
November 25, 2013