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Rated 3.7 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by Clean Hotel Nice and Clean hotel. I stay several nights on road during my trip from work, and this is one the best hotel I ever stayed. Staff is very well trained and professional. August 14, 2014
Rated 1.0 out of 5.0 by A/C and WIFI did not work We stay at a Holiday inn Express or a IHG club hotel on all of our vacation and/or just overnight short trips. I have to say, I have never encountered a Holiday inn Express in which I called the front desk and explained there was an issue and not have it resolved within a matter of at least 30 min, or have a room reasigned. I called the front desk about the A/C and was told someone would be up shortly. While I was on the phone with the front desk clerk my son was trying to connect to the wifi, which he did connect, however it moved so slow it took literally the time I was on the phone with the front desk clerk for their page to totally download. I again called the front desk, the young lady was polite and said they were having problems, but she would reset the wifi. I waited one hour and called back because no one showed to check the A/C and the young lady, again politely, said she was leaving for vacation in one hour and she ensured me someone would be up before she left. Well NO ONE showed, the wifi was so slow I could not check my email., I had to use my cell phone. So upon checking out I talked to another clerk, I was told she would talk to the manager and have my bill adjusted, which is not the policy of IHG hotels, and email me a new invoice. Well It has been over a week. I still have not received an email. So, upon the end of our vacation, I will be contacting the hotel and I guess I will have to do there job and do the following up. August 11, 2014
Rated 4.0 out of 5.0 by Good Location and clean hotel All an all good clean place. The mattress pads on the beds were very noisy. You couldn't move without waking up. I would stay there again as long as something was done to the mattresses. August 11, 2014
Rated 3.0 out of 5.0 by Holiday Inn-Louisville South This is a very convenient location, if you want to stay somewhere just outside of Louisville. We have stayed at this Inn before, but this time it needed some upkeep. Weeds in Landscaping Desk Chair did not work Room lights were not all working or missing bulbs Poor lighting in room toilet not working properly, kept running Breakfast area was very crowded, but the staff kept up w/refills. Still some of the food was lukewarm. HI Express can and usually do better. August 7, 2014
Rated 2.0 out of 5.0 by Poor attitude and worn down rooms Normally, an HI-Express is always guarantor of a smooth and comfortable stay. However, our stay at this hotel was quite sub-par and disappointing. The room looked as if its best days were far behind it; toilet lid had been broken and fixed with screws that were sticking out, only one switch on the bed lamp was working, no desk lamp on the work desk, and missing towels for four people. The breakfast was sloppy and managed with a bad service attitude; no extended opening hours on a Sunday, lack of oatmeal selections, no eggs, and the doors to the breakfast area were closed before closing time and with us and other people still eating. Lastly, the ice machine on our floor was broken. Only positive highlight was the gentleman checking us in, who had a very good and attentive attitude in assisting us, who also provided us with a 4th towel. August 4, 2014
Rated 5.0 out of 5.0 by Excellent facility Aside from the poor operation of the laundry facility (washer and dryer), this is an efficiently run, neat and clean, friendly hotel. August 4, 2014
Rated 4.0 out of 5.0 by Stayed on points We stayed here on reward points and this place charges the least amount of points. We have stayed here previously and haven't had any problems. There was a baseball team in town this weekend and they put a strain on the staff and not to mention played baseball in the halls until midnight. I noticed the maintenance issues others have spoken about and basically I think the hotel just got stuck with a poor application of the accoustic ceiling. The popcorn ceiling was falling off in several locations in our room. an untrained eye might call it water damage but most likely somebody just used too much water in the mix prior to application when the hotel was built. I notice severall other cheap or flimsy components in the hotel. Its what you get when you go with the low bidder. Considering I saved several thousand points staying here I am not complaining about the condition of the hotel. However, as for other things in the room, the Matress was hard, the pillows were either too hard or too soft, the curtains would not close completely to make a dark room and the TV was slow to change channels. Luckily,The staff was really friendly. The staff being attentive to my needs was the saving grace. Although we did have an instance of a house keeper barging in without knocking but that doesn't necessarily bother me. My fault for not deadbolting. Overall, the hotel was clean. Everything considered, If you get a good rate or use reward points you won't be upset if you stay here. As long as they don't up the rates for a free night we will be back. July 31, 2014
Rated 4.0 out of 5.0 by good place to stay I stay at many expresses for business travel and my experience here was a positive one. The lady at the front desk was very pleasant. The king bed mattress was excellent and I slept well. The TP holder in the bathroom was coming out of the wall, but that's from abuse . Did not use the breakfast room so I won't rate it. July 30, 2014
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