Rated 4.3 out of 5 by 234
Rated 1.0 out of 5.0 Be Aware
Be aware that this location is under construction before making a reservation. The pool and exercise room are closed but full price is still being charged. Also beware the construction activities started at 7:30AM during our visit, so if you planned to sleep longer than that, forget it. Construction materials are stored in the hallways. When we complained about the situation the next morning, our complaints were met with a defensive posture that was not accommodating at all and bordered on rudeness. There was no refrig or microwave in the room even though the furniture was designed to hold both items. There also was a used bar of soap in the bathtub. Was the tub cleaned after the previous occupant? We were very disappointed in our visit to this Holiday Inn Express. The hotel did credit our bill for twenty dollars as a result of our complaint regarding the used soap. but we feel that was inadequate considering the situation..
May 19, 2015
Rated 5.0 out of 5.0 by Jim & Shirley E. Excellent Front Desk Staff & Breadfast Room Staff
My wife & stayed at this location 4/3015 thru 5/1/15, departing 5/2/15. The front desk staff, consisting of Ryan, Nathan and Diana, were very courteous, kind and helpful with all of our needs. The lady that runs the Breakfast Food room, who has been their for years, was exceptional, making sure that the selections were well stocked for the guest.
One stand out at the front desk staff was Diana. In the evening hours, your hotel prepares delicious chocolate chip cookies for the guests. The day before our departure, I commented to Diana how truly delicious these cookies were, and both my wife and I enjoyed them thoroughly. Diana, to my total surprise, offered to make a batch of these cookies before our departure the morning of 5/2/15, which was truly impressive customer service. We enjoyed them on the way home and upon our arrival.
Hopefully, Diana, Ryan and Nathan will advance through your company. They all are examples of what outstanding customer service is all about.
Thank You. Jim & Shirley E.
May 18, 2015
Rated 5.0 out of 5.0 by IWasHere Under construction, still a great place to stay
Hotel was clean and quiet and the best price in the area. Breakfast had many options for my family. The bed was on the firmer side of comfortable, and it was great to have two queen beds. Staff was helpful and pleasant. Breakfast was a little understaffed, and the woman working was frustrated, but she managed to keep up with us. Pool was clean and a good size and the temperature of a warm bath. Only one ice machine working (third floor), and it was maxed out. Room temp seemed to be all or nothing with the A/C - okay for everyone else, but I was sleeping right next to it and would freeze then sweat. That said, this was our second time staying at this hotel, and we would stay here again if in the area.
May 14, 2015