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Rated 4.0 out of 5 by 59 reviewers.
Rated 1.0 out of 5.0 by Poor service and not clean We have stayed here twice in the, last year. The first time they had an event that guests were up till 3:00am, we called security twice and no response. This last weekend there was a little league base team that won their game staying at the hotel. The parents were up in the breakfast area till 2:00am, the kids were in the pool till midnight. They had some sort of food fight in the elevator, the floor and walls were covered till morning. Food, crumbs chips all in the entrance way. In the morning we go down stairs for breakfast. Non food, asked the lady in the kitchen, can we get, eggs,, gravy, rolls, milk. Really.... we are rewards members, we were not greeted as such. We always stay at a holiday express but never this one again, sorry buts it's bad and I normally do not write reviews. . August 13, 2014
Rated 5.0 out of 5.0 by Great Customer Service The staff of this property are top notch. We had a very large group (baseball team) recently stay here and the Hotel staff was Fantastic!!! Monique was great in setting up the group with rooms and rates. Bree and everyone else working the front desk were patient, enthusiastic, and accommodating. I have never stayed at a hotel that was more accommodating to a group this size. The GM of this hotel should be very proud of their staff!!! Thanks guys for making our stay so great!! August 13, 2014
Rated 2.0 out of 5.0 by POOR This was actually a 3 night stayed. Did not received enough towels in our room,. even though my reservation was for 4 people in he room and I had asked the assistant to make sure they put enough towels. I left a note with a tip, which they never got because our room was never done. It was not clean, so when we got to our room, we had trash, the room had a bad order from the trash, dirty towels, no clean towels. Breakfast, we had to request more items, we were not informed in advance that they were closing it earlier. Several of the Staff member were not helpfull and are not friendly. July 28, 2014
Rated 4.0 out of 5.0 by Service was good Bedding So So The bed seemed hard and the pillows were a bit to soft but overall the experience was great. I would stay in this hotel if I was back in the area. July 28, 2014
Rated 5.0 out of 5.0 by Courtesy Had a very late arrival. Jeremy on the front desk was very courteous in helping me get from the Airport to the Hotel with a Cab. Had a very early flight, and the same. Front Desk Clerk assisted in getting a cab early to make the flight. Left before breakfast, but room was very nice, clean, comfortable and good value. Staff was very courteous and helpful. Would definitely recommend a stay here. July 25, 2014
Rated 5.0 out of 5.0 by The next level of comfy :) The staff that greeted me were spectacular , the room was awesome. The bartender was head and shoulders above any one else on my trip. July 20, 2014
Rated 4.0 out of 5.0 by Nice hotel This was a nice hotel with great amenities. My problem was that the internet service would bog down every night when I wanted to get my business work done. It was very snappy in the morning so I had to get up early to check emails and work on proposals. It was more work than it was worth at night. June 30, 2014
Rated 4.0 out of 5.0 by San Jose Hit Squad Thank you Holiday Inn Express for accommodating our Team at your facility. We had a ton of fun for the 4 days we were there. We had quite a lot going on in the pool area and it was chaotic at times with all the kids running around the pool, the BBQ, music, ETC. We thank you for being so patient and allowing the team to enjoy the Trip. 3 of the 5 teams that were in the tournament we attended in Chino took the championship Trophies home. So we couldn't have asked for better service as we celebrated our wins throughout the weekend. The standard rooms were accommodating, we had a room with stale smoke scent for a non-smoking room. once the maids cleaned the next day the smell wasn't so present. Breakfast was a big hit and we were rather surprised at the selections available. The kitchen staff was good with exception to the 2 ladies that handled it the last 2 days. They seemed not happy to be working there and appeared to be bothered when asked a request or question. Other than that the staff was super courteous and attentive to all our needs. Once again thank you from The San Jose Hit Squad!! Can I get a HIT..........SQUUUAAD!!!!! June 25, 2014
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