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Rated 4.0 out of 5 by 35 reviewers.
Rated 1.0 out of 5.0 by Internet I was not able to get internet, was on the phone for 2 hours with your tech support, front desk rebooted server still could not connect. I also went downstairs an the computer in the lobby wasn't working. I was supposed to stay 2 nights and had to move hotels. I was supposed to get a discounted rate but the girl at check out said she wasn't authorized to do that and would send me my new bill after talking to someone. Never got a new bill. everyone seems very untrained. February 17, 2014
Rated 5.0 out of 5.0 by Clean and friendly staff Stay here often and have never had any problems. Facility is clean and staff are professional and friendly and always doing there best to make your stay enjoyable Quick to airport and freeways January 15, 2014
Rated 5.0 out of 5.0 by Very comfortable stay Clean, nicely appointed facility and reasonable rates. Super friendly and helpful breakfast attendant.Will definitely stay again if in that area. January 6, 2014
Rated 5.0 out of 5.0 by New Years Eve This was a great place to stay. The breakfasts were excellent with a wide variety daily. The beds were very comfortable and the staff were flexible and accommodating. I appreciated their personal attention. Definitely recommend for a quick and local stay. January 5, 2014
Rated 1.0 out of 5.0 by Don't ever book a reservation at this location The stay at this facility has been the worst ever. I have never been treated so rudely in all my life. The management person was rude and had not a care in the world if I turned him/her (couldn't tell over the phone# into the corporate office for such awful treatment of a guest. The rates are horrid. #We found the Holiday Inn full service hotel near the airport a much nicer and better facility to stay at.) The management staff here at the Express acted like you were an inconvenience when asked for anything. I WILL DO WHATEVER IS IN MY POWER TO MAKE SURE THE WORD IS OUT THAT NO ONE STAY AT THIS HOTEL!!!!!!! December 20, 2013
Rated 4.0 out of 5.0 by Nice hotel The hotel is very busy and the staff has been gracious and professional. I stayed in room 205 in a double-double and the bed was so uncomfortable. The carpets are in need of a major cleaning if not replacement but because of a work assignment I have to stay at this property. November 13, 2013
Rated 2.0 out of 5.0 by Won't go back there, cigarette smellt rm bad maintance service The atmosphere at particular hotel always seems to have rough necks or construction wrkr looking men there who rudely grope over girls. We are platinum members. We were not acknowledged upon chk in. We asked for an upgrade wen we got there but they gave the one upgrade left to a couple that came with us (who were not priority members) because there room smelled horribly like cigarette smoke knowing we were coming in as well. Our shower/tub water wouldn't go down. We called to get it repaired. We left to get items for the party (costume jewelry etc) they never came. Thought we were gonna rest a few hrs before party. But had to move rooms. Cuz maintenance guy never fixed the clogged tub. I will not go there again. November 7, 2013
Rated 5.0 out of 5.0 by Ontario Express As always this location is great. From being welcomed as a gold member, quick check in to the welcome gift. Staff is wonderful. One small issue was the at breakfast the staff brought rolls that was still cold. I don't know if she didn't warm them in the oven first or maybe didn't warm them long enough. The center was cold and hard. She might have thought she they were warmed up. Always look forward to staying at this location. Was accommendated for a late check out. Thank you for that. November 3, 2013
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