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Rated 4.2 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Great service from staff Staff very friendly and willing to serve. They really made me feel at home, wait... better than home!! February 28, 2014
Rated 3.0 out of 5.0 by No platinum consideration... I have been platinum level for the past 2 years, is good to get something extra every time I'm traveling away from home. In my last stay over at the San Diego Holiday Inn express I was just one more guest. The staff in the front desk were more worried of what was going on behind the desk or in their mobile phones. I think they could improve the service. No extra points, no welcome package, not even a botle of water... The location is acceptable. February 24, 2014
Rated 2.0 out of 5.0 by Property needs serious updating This property is obviously a very old hotel that was turned into a HI Express. The paint over old doors and walls does not update an old building. Bath had a toilet that could only be used if the bath door was completely closed. Door butted directly to from of toilet when opened half way. Mattress old and worn out. HVAC wall unit ran non stop and was undersized for room size. Better not have any vehicle over mid sized if you want to park in the archaic and confusing parking deck. Access to hotel elevator from deck VERY poorly marked. Had to walk around a bit to find in a hidden alcove. Very sketchy neighborhood. On the positive side the staff was very friendly and helpful. Nightly rate was reasonable for downtown but still not worth the rate. February 22, 2014
Rated 5.0 out of 5.0 by The Staff was Amazing I have stayed at many hotels through my life but this was by far the most friendly hotel staff I have ever encountered. Other than one staff member, each was attentive to our needs and almost seemed like family by the time we left the hotel. They took the time to learn about us, know our names, including our kids, and ask us each day where we had ventured and offered to help us prepare for the next day's adventures. Kudos to whoever has trained the staff to be so amazingly friendly. The shuttle was also a luxury. It only drops at 4 locations but each location either put you at your destination or offered public transit to your destination. The rooms were a little outdated but the staff more than made up for the age of the rooms. I would highly recommend this hotel to any traveler looking for exceptional service in the downtown area. February 18, 2014
Rated 4.0 out of 5.0 by Parking & Fee's The negativity to the stay besides it being a little over priced was the parking and the fact that don't give a military discount.. I travel a lot and this is the first time where no valet was offered and you had to pay to park in a parking garage. There was no street parking and to charge another fee on top of the fee is rediculous. The cost for our military to stay there was actually higher then the normal rates. This is rediculous. I can not believe any place would actually charge the men and woman who serve our country more to stay in their hotel. I think they need to highly reconsider this. If I hadn't gotten in so late I would have looked for another hotel simply because of the military rate. The room was comparable to most I stay in, the staff was friendly and the breakfast was good. I would not recommend this place because of it's treatment to our military only. February 12, 2014
Rated 3.0 out of 5.0 by Good bed; poor shuttle scheduling I had a good night's sleep, but I can't believe this property was remodeled in 2012. 1. The wallpaper is peeling from the walls near/in bathroom 2. The door to the bathroom is the skinniest I've ever seen 3. They use toilets left over from the Navy training base 4. Very slow draining tub 5. Housekeeping staff was polite 6. My biggest con: I called the property before making the reservation to find out about the availability of a shuttle. I was told there was a shuttle to/from airport, and to the zoo. My experience: the shuttle to the airport had a fixed closing time, which the staff did not tell me until I called from the airport. ~$20 ride to hotel from taxi. After checking in, made reservation for the shuttle to take me back to the airport the following morning. Came to the front desk, no shuttle. Front Desk staff called the shuttle, driver said he would return ~15 minutes. I didn't trust the estimate, so I took another taxi to the airport. I'm planning another visit to San Diego soon, and, will look beyond this property before making a reservation. February 12, 2014
Rated 4.0 out of 5.0 by Gas Light District visit The Holiday Inn Express Comfort way Special thanks to Miss Brianna and her team mate Valerie for an excellent and hospitable check in to check out experience. Our stay in San Diego was made quite enjoyable by all that we saw and shared, but it was made even better by being made to feel we were visiting family, not just checking in to a Hotel! Thank you, Holiday Inn Express, Downtown San Diego!! We'll be back, that's for totally sure! February 10, 2014
Rated 4.0 out of 5.0 by Great location Good location to get to either the Embarcadero, Balboa Park and the Gaslight District. Room was comfortable. Small bathroom, but very clean. Staff were very friendly. There is a shuttle which you can take that will drop you off at 4 specific locations in the downtown area, we did not use this service so cannot comment. Also a happy hour each evening in the lounge. The only negative is that towels are removed daily. My understanding is that if you leave your towels on the towel bar, hook or shower rod, they should leave it. They take the towels away every day. This is not eco friendly in addition to the fact that there is a drought in California. February 9, 2014
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