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Rated 4.0 out of 5 by 344 reviewers.
Rated 1.0 out of 5.0 Dirty Carpets This is the second time I have been required to stay at this hotel and I will not stay here again. Upon entering I was overcome with the smell of chlorine from the pool, which is right next to the lobby. The desk clerk, while friendly, was slow and when the line kept growing, no one else came to help check in the guests. When I went up to my room, I had to leave immediately because again there was a VERY strong presence of chlorine. I was given another room that did not smell; however, the air conditioning did not work well and did not cool off the room even though I set the thermostat to 68 degrees (at least that's what I thought I did#. The carpets in both rooms and the hallways are filthy; #I do not believe that I am exaggerating here). The breakfast did provide a few choices and the woman refilling the food was very friendly. When we were checking out, which should have been extremely easy, we found out that the paperwork had not been done correctly the night before, so we had to wait while a manager was called to sort it all out. This hotel needs a good cleaning! July 26, 2015
Rated 3.0 out of 5.0 by Courteous Staff...Room was just okay From the shuttle driver...to the front desk team everyone seemed courteous. The room seemed clean but had a few ants crawling around. The immediate area surrounding the hotel seemed rough. The restaurant I chose that delivered to the hotel had excellent food. July 25, 2015
Rated 4.0 out of 5.0 by Location,location, location The location of this hotel is excellent because it is easy to walk to Jack's Oyster House and other local points of interest. There is also a day time shuttle, which is valuable because the area seems almost vertical at times. The hotel looks gloomy from the street, but is fine inside. I did not have any concerns about safety in the parking lot or inside the hotel. The room was comfortable. I did not use the pool this time because there were so many people using it, but have in the past. It is a nice indoor pool and pool room. The only meal I have taken at the hotel is breakfast, which is now about 5 mornings. The selection is not wide and there is nothing special about it. I have been to other Holiday Inn Express hotels that do a much better job with breakfast. I think the selection and quality of the food could be a lot better for the price and considering that other hotels manage to offer a better breakfast. July 21, 2015
Rated 4.0 out of 5.0 by Very comfortable. good overnight stop Only stayed one night between AMTRAK trains. really appreciated the shuttle transport to/from the AMTRAK station. The hotel was very comfortable & the staff were excellent. Without our own transport we were a bit limited as to bars/restaurants, but found some excellent ones within about a 10 minute walk. July 20, 2015
Rated 2.0 out of 5.0 by Non-smoking room Though the room was designated non-smoking the aura was otherwise. I thought that once the ac unit was turned on the air would freshen, butthat was not the case. I was also disappointed in the bed mattress which was hard and slanted. Normal conversations in next door rooms were muffled, but certainly detectable well into the night. July 20, 2015
Rated 4.0 out of 5.0 by Getting to 5 Stars I often stay here during business trips to Albany and have always found it friendly, comfortable & clean. My only complaint is the pool/jacuzzi/sauna hours of operation need to be expanded so they can be used for early (6-9 am) morning work-outs and late nite (10-12) de-compression. July 20, 2015
Rated 5.0 out of 5.0 by This stay met expectations based on previous experience Stay at HIE frequently. This stay met expectations. Breakfast was excellent as usual. July 19, 2015
Rated 5.0 out of 5.0 by Incredibly friendly staff! I was very impressed with the friendliness of the staff. I interacted with multiple staff during my stay, and each went out of their way to make sure my stay was comfortable. The location of the hotel is perfect and easy walking distance to a number of restaurants and museums. The hotel also offers free shuttle service to much of downtown, as well as the train station and airport. July 19, 2015
  • 2015-07-28T11:38:21.318-05:00
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