Rated 4.1 out of 5 by 451
Rated 4.0 out of 5.0 by FSjr Staff was very good
Your staff make this place, very friendly and helpful. I like the remodeling.
November 23, 2015
Rated 5.0 out of 5.0 by inkedbecky nice stay and GREAT staff
I stayed here twice in the last 2 months and both times the room was clean and quiet. The staff was wonderful. I love the water with fruit in the lobby. The breakfast really isn't my particular thing, but I can see that it works for many - I was thankful for the hard boiled eggs and tea (though I wish you had some herbal also).
I wanted to mention 2 employees that took very good care of me. Taisha and Gladys. (I hope I spelled those correctly..my apologies if I messed up.) Taisha is the night auditor and was very pleasant and helpful on both of my stays. Gladys drove me back to the airport on my last trip....she was wonderful!!!
I worked in the hospitality industry for 12 yrs (different chain)... and 2 positions that people tend to not be very friendly or helpful are generally the auditor and driver of the shuttle.... THIS HOTEL WAS DIFFERENT. Thank you both very much for your joyous and happy attitudes!!!!!
I would stay here again if I ever make it out that way again.
November 21, 2015
Rated 5.0 out of 5.0 by Yucon Staff
The staff at this HIE is wonderful. From check in to check out they go out of their way to help you. Breakfast was hot and good. The spa was a great end to a long day. I was talking with Terri and she was explaining what all the construction going on was for. I look forward to seeing this hotel after renovation. My room was clean and comfortable. Thank you again Terri for taking the time to talk with me.
November 18, 2015
Rated 2.0 out of 5.0 by ahb11420 Great Breakfast!
Stated in Survey comments. An overnight stay with room temperature problems, wet elevator floors, rude front desk attendant and deterred from utilizing shuttle up broadway due to conferences in the area.
November 17, 2015
Rated 5.0 out of 5.0 by Deer6 Great Stay
I had a pleasant stay in Albany at this Holiday Inn
November 17, 2015
Rated 5.0 out of 5.0 by Yucon Excellent Stay
I stayed here while I was passing through Albany. The staff was excellent. The are very professional and friendly. The breakfast was good. Food was hot and plenty of things to choose from. Check in was fast and check out was also. The front desk staff are friendly. Teri was very informative. I needed directions and she knows the area very well which was a great help. Thank you again . I like that there is a shuttle and I didn't have to walk to dinner. I noticed that the hotel is under construction and at first I thought it was going to be a very sleepless night but I was wrong. I slept right through. The rooms are very clean and the shower heads are the best. Thank you for a great stay.
November 17, 2015
Rated 5.0 out of 5.0 by chzz Great Service
Great Customer Service and very clean rooms. The cookies at check in are great and the pool and Spa were relaxing. Breakfast was hot and there were plenty of choices. The management (Terry) at this hotel is excellent. I will be returning here in the future and will recommend this place to many. I look forward to seeing the hotel after all the renovations are complete.
November 12, 2015
Rated 4.0 out of 5.0 by RCinWawasett Good location
If you are visiting Albany, the location of this hotel is excellent because it has on-site parking and you can walk to many places or take the hotel shuttle to those that are a little further away. The indoor pool is an attraction. The rooms are generic Holiday Inn and the complimentary breakfast is mediocre. The Wifi reception was pretty spotty. It did not work when I arrived, but i was tired and did not complain. It worked in the morning, but I would have liked it to work before I went to bed as well. The first room I was in had been used by a smoker. Although the room was otherwise ready for guests when I walked in, the smell was unmistakeable and overpowering, so I do not understand why housekeeping did not notice this. Also, a lamp in the room was broken. I complained at once and was immediately given a different room that was fine. The staff is pretty good. I stay here when I am in Albany because of the location and the pool.
November 11, 2015