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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 519 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    519reviews

    • 5 Stars
      354
    • 4 Stars
      100
    • 3 Stars
      30
    • 2 Stars
      18
    • 1 Stars
      17

    Good stay

    By

    June 25, 2017

    we stayed during my granddaughters heart surgery so it wasnt for business or leisure. It was a great stay with the staff being helpful. They even had a wheel chair for when we brought her back from the hospital. This hotel was in close proximity to all of the major hospitals in the area and the Children's Hospital too. My only drawback was the room was a little small for such a long stay with 4 adults in the room, but the price was good. They had an elevator go out but it was fixed as soon as possible and was just a small inconvenience. My wife loved the pillows but i like a standard pillow she likes bunches of them lol.
    thanks

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    Clean, friendly, and close to everything

    By

    June 22, 2017

    club

    We had a great stay at this hotel. The pool was clean although a little small. The room was clean and the value was good. The staff was friendly. And the hotel is centrally located. We enjoyed events all over the Dallas area and this hotel was easily accessed.

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    Staff

    By

    June 21, 2017

    The staff was excellent. Always offering to help and very responsive. Only problem is the phone system does not leave a msg in other rooms. I asked the front desk, right away they sent someone, but unable to fix it. Not there fault believe its the phone Com. maybe. Other then that I would stay here again

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    MK01

    By

    June 20, 2017

    Good and enjoyed my stay because it was close to airports and also places I wanted to visit

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    good value

    By

    June 19, 2017

    club

    Close to Love Field. It's a nice stay when overnighting between flights.

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    Great location

    By

    June 19, 2017

    club

    We missed our flight and had to select a hotel at the last minute. The room was clean and the beds were comfortable. The hotel is conveniently located close to the airport and our shuttle driver was amazing. Would choose to stay at this hotel again.

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    Business trip

    By

    June 19, 2017

    excellent hotel, friendly staff, fantastic value !

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    Aging

    By

    June 14, 2017

    This hotel is aging and smells like it. Apparently they run a short staff, because getting service to your room doesn't happen even if you have an issue with your toilet.

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    Terrible experience

    By

    June 13, 2017

    We arrived an hour before check in and there were no rooms ready for us yet. The guest rooms were really dirty and outdated. We found a dirty sock in the couch and the sofa bed sheets we originally had were extremely stained. My brother found a dirty baby's bottle in his room on the floor.

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    Perfectly average.

    By

    June 13, 2017

    club

    There isn't anything fancy about this hotel. It does offer several amenities (pool, fitness center) that are nice, but the rooms are very average and the hotel is priced accordingly.

    The hotel room was not dirty, but it was obvious that no one had vacuumed under the beds for at least several visits. We have younger kids, so clean floors are a big deal for us as they often rummage on the floor or drop/pick up food off the floor.

    If you need an affordable place to sleep in Dallas, this place absolutely fits the bill. If you're looking for a comfortable vacation hotel, you should probably look elsewhere.

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    Great Service and Nice suites

    By

    June 13, 2017

    platinumelite

    I came to town for my birthday my stay was amazing can't wait to go back again next year thanks for everything

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    No recognition and poor service

    By

    June 12, 2017

    I booked a rewards stay here. Firstly, the staff were not welcoming at all, most of them looked at you with an annoyed face when asking for help. Alternatively, if they help, it will be one word answers. There was one, enthusiastic staff member, a gentleman in his early 30's.

    The room was okay, the hotel seems a little dated, but it wasn't too bad. The biggest issue I had was adjusting to the cleaning policy they have. I'm a business traveler, therefore I'm used to having my room cleaned on a daily basis, this hotel unfortunately only cleaned rooms once a week and when asking them to clean it on off days, the hotel staff were pretty unresponsive.

    The location of this hotel is fairly conveniently located to Dallas downtown and there are lots of places to eat around nearby.

    Of what seems to be an hotel in relatively good condition, is let down by its unresponsive staff. Management should take concern.

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