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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    91%
    Recommend This Property

    Overall Experience

    4.5

    based on 608 reviews
    91%
    Recommend This Property

    Ratings Breakdown

    608reviews

    • 5 Stars
      418
    • 4 Stars
      115
    • 3 Stars
      32
    • 2 Stars
      22
    • 1 Stars
      21

    Comfortable and Easy Stay - Met All Expectations

    By

    October 16, 2017

    I stayed for 1 night ahead of early morning first leg of long haul flight out of Dallas Love Field - so wanted a hotel convenient to the airport. This hotel exceeded expectations, was clean and convenient - staff were helpful and friendly without being overly fussy or intruding.

    My room was comfortable with the following notes - there was a property wide problem with wifi access (eventually resolved), room was way too cold (had to turn AC off) and took ages to figure out the control for the kitchen counter lighting (couldn't turn it off). But these were small problems and overall the room and stay was excellent.

    Would happily recommend and stay again if I needed accommodation in this area again.

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    Good experience

    By

    October 15, 2017

    club

    Rooms are spacious and having two bedroom/two bathroom option was what we were drawn to! Staff was professionall and extremely helpful. We had one minor billing mistake, but it was immediately rectified!
    The style of the suite was a little dated but it was clean and I would stay here again!

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    loved it

    By

    October 12, 2017

    club

    i really lie this hotel and i am glad i found it would be much better if they serve breakfast and room servicing

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    Exelente en todo sentido

    By

    October 12, 2017

    club

    camas comodasa, ful facilidades, y buen trato, estacionamiento disponoble, cumple con todas las expectativas, recommendable para familias grandes....

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    Run down property

    By

    October 11, 2017

    platinumelite

    Nice staff but facility looks and smells bad
    I heard Stemmons freeway traffic all night.

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    Ok property great staff

    By

    October 11, 2017

    platinumelite

    Ok property great staff, good location, may return after renovations complete.

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    Business meeting

    By

    October 10, 2017

    club

    Great Experience!! I appreciated the nightly rate and opportunity to share the expense with a business partner due to it have separate rooms for each of us.

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    Clean rooms and great staff

    By

    October 10, 2017

    platinumelite

    The service was great. I had a special request that Ashley took care of immediately.

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    Excellent location and great staff

    By

    October 09, 2017

    platinumelite

    This hotel offers shuttle service to and from the airport and also to and from the University of Texas Medical Center. For me, this negated the need to rent a car. The drivers quoted pick up times as twenty minutes but in each case were early. Great guys! The front desk staff was great. Izzy and another young man especially were engaging, courteous and helpful. preparing to walk to a restaurant during a rain storm, I was offered an umbrella. The hotel is fortunate to have these great ambassadors. The hotel is under renovation and I was given a room that had been completed. It was spacious and quite comfortable. Housekeeping staff had done a super job of preparing the room. (I always leave a small gratuity for these hard working folks and encourage others to do the same.)

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    Leisure stay on September 30, 2017

    By

    October 04, 2017

    Excellent. The hotel and the rooms were excellent. The hotel staff was friendly and competant

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    Very disappointed

    By

    September 30, 2017

    club

    I was in town to attend a conference. During my stay I was unable to connect to the internet severely limiting my ability to conduct business. I had contacted the front desk several times… they were unable to remedy the issue. I had also been waiting for some marketing materials to be delivered. The tracking on the package had shown it delivered, however, the front desk was unable to find it until the last day of the conference. I also found the staff to lack customer service skills. Every time I had inquired about the internet or package it as though I was disturbing them. So, I would not recommend this location for a business traveler. My past experiences with Candlewood have always been very good. This location has seriously forced me to question using this brand moving forward.

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    KING SIZE NEEDED AS 1 OF THE BEDS

    By

    September 28, 2017

    club

    THE QUEEN BEDS ARE A LITTLE SMALL. ONE OF THE BEDS NEED TO BE A KING SIZE

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