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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    77%
    Recommend This Property

    Overall Experience

    4

    based on 795 reviews
    77%
    Recommend This Property

    Ratings Breakdown

    795reviews

    • 5 Stars
      413
    • 4 Stars
      173
    • 3 Stars
      76
    • 2 Stars
      69
    • 1 Stars
      64

    Great Stay

    By

    December 18, 2019

    platinumelite

    5 stars! Excellent value! We would stay here again and refer others to do the same.

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    Comfortable bed, clean, quiet room.

    By

    December 18, 2019

    club

    We enjoyed our stay at candlewood. Staff have changed over the last year and are more professional, they seem to value the customers more. They go out of their way to help you if you need something. The coffee is absolutely gross. For the money we pay for a short stay they should at the least pride themselves in giving us a decent cup of coffee! I think the hotel is slightly overpriced, other than that I love their location. It certainly is not a luxury hotel. I was going to book again. But the price hiked!

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    Weekend getaway

    By

    December 16, 2019

    platinumelite

    The rooms were clean and comfortable beds. I will recommend this hotel especially for overnight stays for cruising.

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    Comfortable bed

    By

    December 16, 2019

    club

    Room was great front desk was kind and very helpful. Said welcome back every time I walked in. And said have a great day every time I left

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    Good cruiseport hotel

    By

    December 16, 2019

    club

    Stayed the night before our cruise. Free airport shuttle and close enough to the airport and cruiseport.

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    Bad experience

    By

    December 14, 2019

    This was a really bad experience, the lady at the front desk need a good training on customer service. She was rude, unprofessional and overall a nasty person. It is amazing that a hotel chain hires someone with no skill at all. I don’t remember her name, but she is the black heavy set woman at the front desk. I will avoid staying here again.

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    Good customer service, bad parking and housekeeping

    By

    December 09, 2019

    club

    Customer service was very friendly. Parking was horrible because of repairs. No housekeeping even though it was requested.

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    Overnight stay

    By

    December 08, 2019

    club

    Clean and comfortable, close to port if you are cruising. Negative- no breakfast, and to get to a store or restaurant you have to cross a very busy highway ( if you are without a car)

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    Excellent Hotel Stay

    By

    December 04, 2019

    Upon booking my stay at this hotel I noticed how low of reviews it had. It had me nervous to book a room here due to claims of how in bad of shape the rooms were. I was pleasantly surprised when they were able to get me into my room post flight at 10 am though check in was not until 3pm. The room itself was immaculate and was in excellent shape. The standard room came with a full kitchenette, a recliner, a huge desk for me to work at, and even had popcorn in the microwave for us to use. The only downfalls of this hotel that I could find is that they did not have a breakfast (though it wouldn't matter given that my flight was at 4am). It does however have lots of snacks to choose from at a cheap price. I was impressed overall. Also the website stated there were only certain hours the shuttle to the airport ran, however they still had a shuttle waiting for me outside at 3am ready to take me to the airport. Excellent place and service.

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    Dave S

    By

    December 02, 2019

    platinumelite

    Hotel staff super friendly and very helpful, clean well supplied rooms, quiet.

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    my stay

    By

    November 25, 2019

    club

    It was clean and a nice place. It is easy to access and a good shopping center across the highway.

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    My stay

    By

    November 25, 2019

    club

    The room was awesome. Front desk agent left alot to be desired from the moment to the moment I called back to query an authorisation. The front desk agent shouted at me over the phone and the GM was never available to speak with me. I understant authorisation all I wanted to know was if they did the manual reversal

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