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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.9

based on 1152 reviews
73%
Recommend This Property

Ratings Breakdown

1152reviews

  • 5 Stars
    569
  • 4 Stars
    239
  • 3 Stars
    115
  • 2 Stars
    107
  • 1 Stars
    122

Close to FLL Airport but, Average

By

March 02, 2024

club

This Candlewood Suites is at a good location when you need a stay arriving or departing from FLL. Staff was friendly but, not over helpful. Room floor had crumbs or food pieces from previous guest. I wasn't overly impressed but, it satisfied the need for arriving on a late flight into Fort Lauderdale.

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Curmudgeon at Front Desk

By

March 01, 2024

Arrived from a cruise at 8:40am as a Silver level member with a reservation.
I asked if any rooms were available yet.
I was curtly told that check-in was in 6 hours.
I said I understand that but was wondering when she thought that a room would come available.
She told me she doesn’t think
Odd response
I waited an hour watching people check out during this period.
I again asked if any rooms have been cleaned yet and may have come available.
I was again told that check in is at 3pm. (Still 5 hours away)
She said that we could leave our bags and go somewhere.
We did.
We found a breakfast restaurant and killed some time.
We returned to the hotel.
I again asked if any rooms had come available.
The irritation was obvious in her face.
By this point I had given her sufficient opportunities for her to speak to housekeeping.
I mentioned that this is a very odd hotel.
I told her that I stay in hotels 6 months a year with my job and this is handled VERY differently by all other hotels.
I explained that hotels normally say…
“I see you are here early, we currently do not have any rooms clean yet but we will advise you as soon as one does.
Feel free to sit and have breakfast and will will notify you”
I was then curtly told that the computer does NOT show any room available.
I delicately asked if she has talked to housekeeping but she quickly reiterated that housekeeping has not put any rooms available so there are none.
I then picked up a Manager’s Business card and a Yelp review card sitting on the front desk in plain sight and I made no further attempts after doing so.
There was a gazebo in the parking lot where we sat for a while.
Walked across the street to get lunch and takeout dinner for later since there should be a refrigerator and a microwave in the room.
We again returned to the front desk.
2 housekeepers came to talk to her and I half approached the desk.
I could not hear what they were saying but let my presence be known by standing there.
I found that I could check in online on the App
10 minutes later, she gave me a room.
We had waited 5 hours.

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Umclean

By

February 10, 2024

club

I was on a business trip and normally do not stay at IHG. However, my boss recommended thus place. I had objections but I said just give it a try. My mom smelled Like smoke stinky corn chips with a wet smell. I went to the store and purchased air freshers. Still didn't help. The next morning I got up to shower there was a roach on the counter top in the bathroom. I immediately went down stairs informed the lady at the front desk that I would be checking out immediately. She apologized and stated she was adding 5000 points to my account. I didn't stick around to take photos of the roaches either.

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Cool and convenient

By

February 10, 2024

I have stayed here several times and have never been disappointed. The staff is efficient and friendly. The rooms are always clean and comfortable. I will be back

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Comfortable bed and great service

By

February 08, 2024

Great place to stay pre-cruise. If using free shuttle service, take note you must call from airport to request pick up. Also not many restaurants around that are within walking distance. Mostly fast food.

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Above and beyond service

By

February 03, 2024

The front desk clerk his name is Marc went above and beyond for helping with my small issue that I encountered.He went to the sister property next door to acquire a luggage kart for me and I really appreciated the effort

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Basic One-Nighter, IF headed on a cruise...

By

January 31, 2024

A much overpriced property that is geared to cruise clientele. Awkward location to access restaurants on foot. No in- house dining, no breakfast. BASIC.

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Cruise

By

January 31, 2024

Excellent place to stay if going on cruise or several . Good laundry facilities .
Only negative is extremely small lobby with no where to sit for the # of people who stay here

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Poor Hotel

By

January 29, 2024

Staff was nice. Room not so nice, rug not clean, shower (tib floor) was sloped so you could not stand straight and keep your balance. Shower head dirty.

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Convenient location

By

January 28, 2024

Close to airport and cruise port. Shuttles were very convenient and easy to find at the airport and cruise port. Hotel was nothing special. A little pricey for basically just a bed and a shower, but worth it for the convenience to get to and from the airport and to and from the cruise port. Would stay here again just for the convenience and the organization of the shuttles. A couple bars and fast food restaurants within walking distance. Ubers readily available and accessible in minutes.

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Very Nice Accomdations

By

January 28, 2024

Very clean and felt recently updated. Staff was wonderful.

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Comfortable and clean rooms

By

January 28, 2024

Great location and pleasing hotel environment. Comfortable beds and clean room.

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