Open Gallery
 Guest Reviews
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78%
Recommend This Property
Overall Experience 4
78%
Recommend This Property
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Very Happy
ByReesee
November 11, 2020
Hotel was clean, staff wore masks, very kind snd accommodating. I normally prefer Crowne Plaza but very very pleased with Candlewood Suites. I will be back.
Sketchy “guests” and dirty rooms
ByUnhappy Vacationer
November 08, 2020
The first room we checked into was gross and dirty,the second room was better but not towels! This was just a quick over night because we didn’t want to drive to key west in dark. There were a lot of very sketchy “guests” that we encountered in stairwells and elevator. The fitness room was nice, but nothing to sanitize the machines and weights, the water fountain machine was empty and no cups no wipes, no paper towels., no way to sanitize anything!!! The laundry room had someone’s various pieces left behind and on floor. And the hotel smelled like smoke, everywhere, and the various “guests” were all hanging out front of the front lobby door smoking....
We were supposed to use this hotel on our return but we have cancelled and found other accommodations
Front Desk
ByRichard
November 04, 2020
Front desk agents were not trained well, both at check in and especially at check out.
Clean rooms, Airport shuttle service communication needs work
ByRhonda
November 03, 2020
Great location and clean and comfortable rooms. Only gripe I had was regarding the shuttle service. I ended a trip after 10 p.m. and there are not too many hotels near the FLL airport that offers complimentary shuttle pickup during this time. I called ahead and asked about the schedule of the shuttle before I even booked. I was originally told that airport pickup was “on demand,” when I called they would come. Going back to the airport, the shuttle leaves on the hour. So to my dismay, I called them at 10:25 p.m. to request for pickup. I didn’t get to the hotel until 11:40 p.m. I spoke with the front desk person (a guy) TWICE and he assured me the shuttle was on the way. When I spoke to him the last time and he told me 10-15 minutes, I told him is that more like 20-30 minutes? I just wanted a more approximate time because it was pouring down rain and windy that night, making it a bit uncomfortable to stand under the canopy waiting all that time when I could have been inside. Apparently there was a shift change after 11 p.m., and the new guy didn’t know anything about me being picked up from the airport. When I got to the hotel he was nice and he apologized and informed me that the manager was informed about the situation. I would stay again only because of the location, the cleanliness of the rooms, and complimentary airport shuttle service, but there needs to be better communication between the front desk clerk and guest regarding pickup times, instead of just telling them anything. I shouldn’t have had to wait over an hour for a van ride that was less than 15 minutes to the hotel.
Easy and fast one
ByCarl
November 02, 2020
One night layover hotel is well located but really surprised some of the front desk agents were not following CDC rules
Great hotel
ByTyler
October 20, 2020
Nice quiet stay and polite staff. Would recommend and definitely come back for sure .
Highly Recommended
ByKrat8668
October 10, 2020
The staff were very friendly and accommodating. The rooms were very clean and the amenities helped make my fiancé and I feel right at home.
Comfortable Stay
By
October 02, 2020
I like the lay out of the room and very nice television! Also very close to shopping center! The outside carpet, preferably, in the stairwell needs cleaning!
Decent stay for price
ByTexas
October 01, 2020
Friendly attentive staff. Overall cleanliness just ok. Nice room.
Dirty, smoke filled room
ByFooled
September 25, 2020
Upon late arrival received a smoke filled room with no alternative to change.
Complaint to Manager the next day, didn't seem to care or follow up.
Not worth it!
ByJohnny
September 23, 2020
The first night, the phones weren’t working, and they tried to charge me an extra $100 for deposit. The second morning the water was working, I spoke with staff and they said there was nothing they could so about it, and its been almost two weeks and i still haven’t got my deposit back for the rooms.
Great place to stay. Would recommend. My new place to stay
ByEsha
September 22, 2020
Excellent . Must visit again. My new place to stay.