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 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Candlewood Suites BWI Hotel Review
ByCharles
July 26, 2017
Overall, a good hotel. Hotel staff were generally friendly and open to fulfilling needs. Hotel staff visitors congregating at the lobby in the evening was quite annoying.
Clean comfortable room.
Bydjblake32
July 25, 2017
This hotel was very clean and one of the nicest ones I have stayed in, in the Baltimore Washington DC area in this price range.
Do not stay at this property
ByRandy
July 24, 2017
It felt more like living in a barracks for two weeks than a hotel. There were hotels in area that offered breakfast and evening socials for less, but were not available or I would've checked out after first day.
Do yourself a favor and make reservations ahead of time to get a better quality hotel.
No maid service, no breakfast, rude staff (except for one lady in mornings)...no way I stay at this or another IHG hotel unless made to by military
Find another hotel
ByFrequent traveler
July 24, 2017
Rooms only cleaned every 7 days. Towels have to be taken to the lobby to get fresh ones and you need to empty your own trash.
Great Stay
ByWhit
July 24, 2017
Staff was very friendly and knew me by name.
The fresh coffee was a godsend every morning!
Great location near the Arundel Mills Mall.
This is an Extended Stay Facility
ByComeOnReally
July 24, 2017
This is a total extended stay facility not a hotel and combination extended stay facility. They only offer Extended Stay service which is maid service once per week.
Not a real Candlewood Suites
ByFrequent Traveler
July 23, 2017
Beware! This hotel only caters to long stay guests and there is no daily service even for short stay guests. Completely disappointed in the staff and lack of service. I feel completely mislead about this property as it is not in the tradition of service by all other Candlewood properties I've stayed at. I will be sure to do better research as IHG doesn't provide specifics when booking.
Bordering average
ByDissatisfied Veteran
July 20, 2017
see my remarks,, I'm tired of you asking me same questions in different manner over and over.
Great Stay
ByNeNe87
July 18, 2017
I love the not having a maid come to your room every morning. It's great to sleep in and don't here knocking on doors.
No room service
ByMagicbob707
July 16, 2017
My room was never service during my 5 day stay at the hotel. Likewise, the rooms were not properly insulated. I could hear people walking upstairs as well as hear conversation from adjacent rooms....
Welcoming
ByMegan
July 13, 2017
Staff is very helpful and welcoming. The room was very clean and accommodations were perfect. Most important, the hotel is pet friendly!!
Great Service
ByMrs. J
July 12, 2017
The staff was very friendly and assisted me when I first arrived with a warm welcome and made sure that I had everything that I needed when I checked in and when we checked out.