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 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
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Poor condition, worn out property
ByRich
July 11, 2017
As an IHG member of many years, I stayed at the Candlewood Suites because I anticipated a certain level of quality and comfort from the brand. I was travelling with my family and pets and this seemed to be a good option. Unfortunately, this property is in disrepair and requires a significant update. My room had mold growing on one of the chairs as well as heavy stains on the rest of the furniture and floors. The carpet was damaged and frayed the room had obviously been sprayed with heavy air-fresheners to cover up the old smell. The staff was gracious and nice however this did not make up for the poor condition of ht e property and low level of cleanliness I have come to expect with this brand. I would not recommend this particular location.
Friendly welcome
ByMily16
July 06, 2017
We enjoy our stay so much that we check out and came back the same day for a other nigth. The staff not only did welcome us like a family member but acomadate my husband request for a room closed to the front door, he is a smoker and didn't want to walk that much when going outside to enjoy his cigarettes.
Great service
ByAfaf
July 05, 2017
The staff are very nice and helpful I'm a custmer I came every year
Very Good Experience
ByThe Leatch Fam
July 03, 2017
I enjoy my stay. Would definitely stay here again as well as recommend for business.
Not for me.
ByAnthony
June 26, 2017
I was not happy with this establishment.
The cleanliness was poor.
The room had an odd smell.
Good stay, some issues but resolved and received compensation
ByMagga
June 21, 2017
Rooms were nice, beds and bedding comfortable. Extras like coffee, tea and popcorn were delicious. Kitchen stocked well enough for minor cooking for one or two people.
Issue with the DVD player but staff bent over backwards to fix it. Other minor issues were: Was not given the room I requested on reservation, corridors were boiling hot, room thermostat on wall did not function but could adjust unit directly, corridors, stairs and front office needed vacuuming, no milk available in the shop, the lending cupboard was pretty sparse on choices, elevator clunks alarmingly upon moving, the dishwasher handle was broken but worked. Hotel seems like they are trying to squeeze savings by not fixing minor issues that people wouldn't complain about regularly.
Overall the issues were minor and probably wouldn't be noticed except by a perfectionist like me. It was an enjoyable stay and the staff was very nice and tried to fix what they could. They gave me a points refund for the things they couldn't. I would stay again happily.
Candlewood Huntersville 2017-06-05
ByBogy
June 16, 2017
Basically an overnight stay at this hotel and that was met with my approval and satisfaction.
Great Service and Happy to Stay
Bybarnacle bill
June 14, 2017
The hotel manager seemed to never leave from the time we checked in on Friday until we checked out Sunday morning. She was always bright and cheerful and couldn't do enough for us to make our stay enjoyable.
The room amenities were far in excess of what we were expecting. I made the reservation based on price and location. We were very satisfied.
Bed was a little hard to sleep in for 2 people. My wife kept rolling to the middle.
The only down side was the A/C was weak. It was left on 60f for the entire weekend and the room was never cold. We were even hot at some points during the night when the "economy mode" shut the a/c fan down. It must have thought we left the room while we were sleeping.
Yes, we'd stay here again. Yes, we'd consider staying at another Candlewood Suites. We're seriously considering it for next year when our oldest daughter graduates from college. The 1 bedroom suite would work perfectly for our needs.
NASCAR Visit
Bydmf1820
June 01, 2017
Nice hotel relatively clean except for bathroom. Previous tenant or maid's contact lens was laying visibly on the floor.
Hotel Stay
ByValerie73
May 31, 2017
Our stay was great and the staff was awesome...We're looking forward to another stay!
candlewood review
ByTobi
May 26, 2017
the price relative to the room and property was in my opinion way too high.. the area outside on the hotel property did not seem secure. had I realized when I booked that this was a candlewood I would have went somewhere else. these properties do not belong in the IHG family.
Good service but an uncomfortable bed.
ByMR7710
May 24, 2017
The suite is what we expected. The customer service at the desk was good and hospitable. The bed was in need of a new mattress. The location is pretty decent. It isn't terrible to walk to some of the nearby shopping and restaurants.