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Candlewood Suites Huntersville-Lake Norman Area

4.2/5 (153 Reviews)

16530 Northcross Drive Huntersville, North Carolina 28078 United States

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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.2

    based on 153 reviews
    84%
    Recommend This Property
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    Ratings Breakdown

    153reviews

    • 5 Stars
      91
    • 4 Stars
      33
    • 3 Stars
      3
    • 2 Stars
      19
    • 1 Stars
      7

    smoke hotel

    By

    September 28, 2016

    club

    the entire hotel smells so bad of smoke. Even on the floor that is not smoking.

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    Candlewood suites stay

    By

    September 26, 2016

    I had an excellent stay at the Candlewood Suites and will definitely be back! Thank you to all the staff that made my stay enjoyable.

    Posted byHotelStaff
    September 28, 2016
    We are very happy that you enjoyed your stay and found everything satisfactory. We are excited and look forward to having you back.
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    Great stay

    By

    September 21, 2016

    Great stay with friendly staff. Very comfortable bed, check in went quickly. Rooms and establishment was clean to my satisfaction.

    Posted byHotelStaff
    September 21, 2016
    Thank you for your feedback! We are glad that you were satisfied with your stay. We look forward to your next stay with us.
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    True Professionals

    By

    September 15, 2016

    club

    Recently stayed here, employees were short-staffed and we had an issue with our room. It was handled wonderfully by the staff that was there and they made sure we were comfortable. It has become the only place we will stay in NC. I appreciate the work the staff does and recommend this hotel to everyone. Thank you.

    Posted byHotelStaff
    September 16, 2016
    Dear ghoward151, We are glad that you enjoyed our stay here with us. Sorry that you had that an issue with your room but we are glad that we were able to handle the issue quickly and to your satisfaction. We look forward to seeing you at your next stay!
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    Cozy, Quiet, Affordable Hotel

    By

    September 14, 2016

    club

    This was an easy going, quiet, and cozy hotel to stay in for an affordable rate. I would definitely recommend it.

    Posted byHotelStaff
    September 14, 2016
    Dear jonno1221, We are glad that you enjoyed your stay. We look forward to your next visit.
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    Not bad

    By

    September 13, 2016

    club

    An older hotel and a little rough around the edges but overall a fine experience and good value for a overnight stay.

    Posted byHotelStaff
    September 13, 2016
    Dear sagolos, We are delighted to hear that you enjoyed your stay with us. Our property is showing some signs of age and we are planning a major renovation which will begin in the upcoming months. We look forward to having you back and enjoy our new Candlewood!
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    Home away from home.

    By

    September 10, 2016

    I found my suite clean, quiet and comfortable. Being able to cook my own meals was great. I get so tired of restaurant food when traveling. I put the grill to work and enjoyed a cold beverage under the gazebo.

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    Home away from home.

    By

    September 10, 2016

    I found my suite clean, quiet and comfortable. Being able to cook my own meals was great. I get so tired of restaurant food when traveling. I put the grill to work and enjoyed a cold beverage under the gazebo.

    Posted byHotelStaff
    September 14, 2016
    Dear berry277, We are glad that you enjoyed your stay. We pride ourselves in making sure that we make our hotel as pleasant as possible for our guests. We look forward to your next visit.
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    dirty bathroom

    By

    September 08, 2016

    platinumelite

    When I checked in, I went right to sleep. upon waking up, I found hair in the bathroom sink

    Posted byHotelStaff
    September 14, 2016
    Dear jm-jm We are sorry to hear that your stay was unsatisfactory. Our bathrooms are normally very clean and ready for guests. Thank you for informing us of this and we will work harder to ensure no one else has this problem.
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    Great Value

    By

    August 25, 2016

    platinumelite

    My daughters and I enjoyed the stay. Despite a small hick up at check in, everything was great. The staff took care of the small problem very quickly and we enjoyed our weekend in Charlotte.

    Posted byHotelStaff
    August 31, 2016
    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
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    Disappointing Stay at Huntersville Candlewood Suites

    By

    August 08, 2016

    Apparently this hotel has changed management and the site itself has declined in rating based on what we experienced. Cleanliness was a problem and although the front desk staff was friendly and courteous, the condition of the rooms did not reflect pride in the hotel nor supervisory follow up in checking the rooms prior to assigning them to new travelers . We have stayed at this location many times in the past and this last time was terrible and a waste of money.

    Posted byHotelStaff
    August 12, 2016
    First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We have many new staff members who are eager to please and are still being trained. If there is anything I can do to ensure your continued patronage, please feel free to reach out to me. Kindest Regards, April S, General Manager
    Posted byHotelStaff
    August 10, 2016
    Please accept my sincerest apologies for the issues you described. The Candlewood Suites is currently under new management and staff. We are currently developing the staff while the management is planning a major renovation to give our loyal guests like you a better Candlewood Suites where everything will brand new! While your comments will be shared with the staff as a training tool, your continued patronage is most important to us. Feel free to reach out to me and let us know what we can do to for you to make sure you will give us another opportunity. We really want all of our guests to know that we are excited about our continued training and renovation. Sincerely, April Saylor
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    Hotel staff friendly and nice

    By

    August 05, 2016

    club

    The staff was the only good thing about this stay.

    Posted byHotelStaff
    August 09, 2016
    Dear CMONT, The staff and management thank you for noticing our efforts to make you feel welcomed. The new management and ownership are devoted to renovating our hotel so you and all of our guests feel a home. We look forward to seeing you again with our newly renovated Candlewood. Sincerely,
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