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Candlewood Suites Port Arthur/Nederland

4.2/5 (37 Reviews)

2125 Hwy 69 Nederland, Texas 77627 United States

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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.2

    based on 37 reviews
    94%
    Recommend This Property
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    Ratings Breakdown

    37reviews

    • 5 Stars
      21
    • 4 Stars
      10
    • 3 Stars
      2
    • 2 Stars
      2
    • 1 Stars
      2

    A great extended stay hotel

    By

    June 20, 2016

    Friendly staff and large clean room. Check in was fast and the place had everything we needed for our extended stay.

    Posted byHotelStaff
    June 23, 2016
    Thank you for the great review. We appreciate your business and look forward to your next stay with us.
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    Fun in Port Arthur!

    By

    June 13, 2016

    platinumelite

    I took my family to this hotel for five days of vacation. The rooms, the pool and especially the staff were all top-notch! Angela at the front desk was great! (Congrats again for winning the chili cookoff) If we're ever in town again this is where we'll stay!

    Posted byHotelStaff
    June 15, 2016
    Dear Jeffrey1957, We just wanted to say thank you for the five star. Our staff and I take great pride in providing exceptional customer service. We hope see you again in the near future. Sincerely, Neal Patel GM
    Posted byHotelStaff
    June 15, 2016
    Thank you for the great review! We really appreciate your feedback and are glad you enjoyed your stay. Look forward to have you stay with us again!
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    Glad the hotel is pet friendly.

    By

    May 04, 2016

    We have stayed at this location in the past and have been pleased both times. Like the pet friendly amenity.

    Posted byHotelStaff
    May 04, 2016
    Dear Calzone's, Thank you so much for your review of our hotel. We appreciate your loyalty as an Gold Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal P GM
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    We enjoyed the complementary BBQ grill

    By

    March 28, 2016

    We enjoyed our stay, and thanks to Angela for all of her friendly help. Her and my dog hit it off very well.

    Posted byHotelStaff
    March 30, 2016
    Good afternoon Mr. Nastasi! I am so glad that you enjoyed your stay with us. I instantly feel in love Inanna. My boys still want their little sister. We hope to see you again soon. Angela Brock
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    A nice spacious room with a comfortable bed

    By

    January 04, 2016

    platinumelite

    We have always enjoyed staying at a Candlewood Suites when we travel as we like the spaciousness of the rooms, having a refrigerator and microwave, stove in case we would like to eat in our room. The staff is always courteous and helpful.

    Posted byHotelStaff
    January 04, 2016
    Dear Rokky63, Thank you for being a Platinum Elite IHG Rewards Member. We are glad to hear that your stay with us was spacious and comfortable. We take pride in making your stay enjoyable as it can be. We would like to say thank you again for the wonderful review. Hope to see you again when your in Nederland. Sincerely, Neal GM
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    Great Value

    By

    December 27, 2015

    platinumelite

    I used a Point Break deal for this hotel and felt it was a great value.

    Posted byHotelStaff
    January 01, 2016
    Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal GM
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    So Convenient and Quietly Comfortable

    By

    November 19, 2015

    Our visit related to having to attend a funeral. The facility is very convenient and accessible. The staff as a whole was very helpful and kind. Not sure why the Beaumont Candlewood Suites was closed, as we have stayed many times and looked forward to staying there as usual. However, that forced us to consider the Nederland location. We were pleasantly surprised and look forward to lodging at this location again.

    Posted byHotelStaff
    November 20, 2015
    Dear the Joneses. Thank you so much for the 4 star review of our hotel. We appreciate your loyalty as an IHG® Rewards Spire Elite member. I am pleased to hear your stay was convenient and quiet comfortable with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We love that you will visit us again. I would like to also inform you of some of the new changes that will take place while we are under renovation. The lobby and registration desk will undergo a complete refresh. Frpm new tile floors, cabinets, and new white quartz counter tops. Our guestrooms will have new recliners and chairs in all of our rooms. Again Thank you for the review. Sincerely, Neal Patel GM
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    Comfortable bed and quiet area

    By

    November 09, 2015

    Bed is comfordable. Area is quiet. Staffs are nice. Only problem is the gym. Because it is at the same room as laundry, casue the smell not good in the gym room.

    Posted byHotelStaff
    November 13, 2015
    Dear James, Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. I just wanted to apologize for our gym being joined with our guest laundry. We will definitely look into a odor issue in our gym due to the laundry. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal Patel GM
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    Good stay

    By

    October 07, 2015

    The bed was more or less a little smaller than a king more like a full to queen. The assistance of staff made it a little better. It felt like my wife and I was cramped on top of each other. The kitchen with stove made up for it a little.

    Posted byHotelStaff
    October 09, 2015
    Thank you so much for your 4 star review of our hotel. We appreciate your loyalty as an IHG Rewards Member. I am sorry we could not offer you and your wife a king size bed due to this hotel being built without king size beds. I hope the next time your in Nederland we can have the pleasure of seeing you at our hotel. Again, Thank You for the review. Neal Patel GM
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    Great Service!

    By

    September 10, 2015

    Great service, but only a little inconvenience due to renovation. I wish the furniture was updated. Pots and pans, & dishes where great! The lady at the front desk upon check out knew I was having difficulty reserving in a shuttle to the airport, & and quickly offered my partner and I ride to the airport. Couldn't ask for better service then that.

    Posted byHotelStaff
    September 16, 2015
    Thank you so much for your 4 star review of our hotel. I am pleased to hear you enjoyed our service and amenities that were offered. I'm sorry for the furniture, but I can assure you we are working on replacing our furniture during our renovation. Also, I'm happy to hear about your great service experience. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal Patel GM
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    Great Stay

    By

    July 29, 2015

    platinumelite

    Wonderful experience. Friendly staff. Room comfortable.

    Posted byHotelStaff
    August 03, 2015
    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
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    GREAT!

    By

    July 22, 2015

    club

    This is a good hotel! I had no problems and it was very clean.

    Posted byHotelStaff
    July 23, 2015
    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Neal Patel General Manager
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