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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.2

    based on 219 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    219reviews

    • 5 Stars
      122
    • 4 Stars
      56
    • 3 Stars
      11
    • 2 Stars
      16
    • 1 Stars
      14

    Home sweet home

    By

    2017 五月 23

    I always stay here when I'm in Richmond! Love this hotel!

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    Nice big room

    By

    2017 五月 22

    Very convenient to dinners comfortable rooms with good quality beds. The air conditioner was not too cool or too hot

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    Basic motel

    By

    2017 五月 19

    Basic motel look and feel. I prefer more floors and different clientele.

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    Not completely satisfied

    By

    2017 五月 17

    club

    Mattress slept horrible, it was sunk in the middle. I had to sleep on the edge because everytime I turned in my sleep I rolled in the middle where the bed was sunk in. Needs more space where the desk is set up, its too close to the bed.

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    An OK Hotel

    By

    2017 五月 16

    club

    This is an older property that has been refreshed, but it's age is still obvious. It functioned just fine, so if you need a reasonable place this can work.

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    Stay Once More

    By

    2017 五月 15

    Front desk and housekeeping is amazing as always. You are greeted when you walk in. Rooms are very clean and you can expect to get a good nights rest. Just about everything you need is accessible to you. The staff gets to know each guest individual needs and you're just not a number. I appreciate everyone who made my stay here less stressful once again during my transition into my new home. I can always count on this location's warm and generous hospitality.

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    Home while waiting for home

    By

    2017 五月 12

    All of the front desk staff members immediately greets and treats you like family. Everything you could possibly think you will need to live on a day to day basis it's accessible. I love a business that's not only friendly towards the patrons, but the staff is friendly towards each other. They build special relationships with their guests that's unforgettable and kind. Considering the situation that lead me to an extended stay property, they have made the entire process less stressful. I will really miss each staff member from the front desk to housekeeping as the day approaches for me to transition into my "actual" home. Thanks to the managers and owner for making this tough time a lot easier to get through!

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    Candlewood No More

    By

    2017 五月 11

    club

    Candlewood No More I rated this location giving them the benefit of the doubt.

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    Comfortable bed, quiet, everything I needed

    By

    2017 五月 04

    My stay at this hotel was very nice. It's a very typical Candlewood hotel and it had all the amenities that one would expect from a Candlewood Suites hotel.

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    Springtime Stay at Candlewood

    By

    2017 五月 01

    club

    Staff was pleasant. Initial room was not inhabitable due to mold. I was transfer to a new room on the 3rd floor that was much better. There was hair everywhere in the bathroom. Towels and Sheets were ok. Just in the tub and on the floor and walls.

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    Party til 2am

    By

    2017 四月 25

    platinumelite

    The hotel itself was a nice hotel. Staff was very friendly and the room was clean. However, the walls here seemed to be paper thin. The room next door had a party going from 10pm until 2am. I overheard someone knocking on their door to get them to quiet down a few times. It didn't last long after each intervention. The party was finally broken up at 2 am.

    There should be a more strict policy in regards to noise from rooms at night. The staff should also have the freedom to remove people for violating the noise policy. Bums me out that I had to give this place a low rating. This also was most likely an isolated incident. Had it not been for the party next door, I would've rated it a 4/5.

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    My stay

    By

    2017 四月 23

    Very nice hotel. Great customer service. Friendly and accommodating staff.

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