Open Gallery
 Guest Reviews
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63%
Recommend This Property
Overall Experience 3.6
63%
Recommend This Property
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Good stay
BySLC69
November 09, 2023
The rooms were very clean and the staff was very professional and helpful. The hotel was at the end of a major renovation but it didn’t impact the quality of the stay. Staff was flexible when we arrived early, letting us check in.
great staff
ByBlondie40
October 30, 2023
Great staff but still need to finish remodeling. They should stop advertising an alacarte breakfast on the website.
Under Construction-IHG did not advertise worst stay ever
ByVJames
October 23, 2023
I booked this hotel through IHG website using points. I am a Platinum Rewards Member Elite. Upon arrival, the lobby and most of the floors were under construction. The desk clerk was on the phone and asked if I needed help. I told him I was there to check in. It was 1pm and I was shortly told "check is at 3pm". I told the clerk I was a Platnum Elite member with the benefit of checking in early. Clerk returned to the phone call. I immediately wanted to cancel due to the appearance of the hotel, absence of any amenities and the staff lack of professionalism. Upon checking into the room, I discovered leaves in the kitchenette sink and the overwhelming smell of construction. The stairway was dangerous as half was carpeted and the other half was not. I departed the hotel after 30 minutes. I am seeking a refund of my points and cash used to book the room. I've called customer care and I keep getting disconnected.
Very Comfortable Stay
ByJason
October 22, 2023
Despite the ongoing renovations taking place, the stay was safe and comfortable. I appreciated the customer service from the hotel staff. Everyone was patient and pleasant.
Refund
ByDontstayhere16574
October 08, 2023
I stayed at this establishment on October 6th and checked out in October 7th. I would like a refund . Upon arrival I was told I could check in early as I called the day before to request to come in early I got there and they said your room is not ready wasn’t ready until 4pm! I can hardly get my things in the room due to construction being everywhere ! I then go to my room where I find no pillow on our bed! In the middle of the night there was 2 bugs crawling on the wall in the bathroom ! I contacted the front desk and I was told a manager will issue my refund before check out I get to check out and they just gave me a receipt and said the manager isn’t there . Overall just a horrible experience and I would like my full refund !
Lovely Room
ByDayday123
September 28, 2023
Hotel was pretty nice was under remodel but rooms was still nice and clean. Shower was really nice enjoyed it. Water was nice and hot. The bed was really comfortable had a great night rest. Will be coming back for another stay really soon.
Construction going on at the hotel
ByKiki
September 17, 2023
Customers should be informed about the construction that's going on at the hotel before booking.
Roaches
BySportsdiva10
September 06, 2023
They have roaches and the staff doesn't communicate with each other. Stained towels in the bathroom. Was put on second floor with unfinished construction then sent to 3rd floor where room keys didn't work.
Comfortable bed
ByTravis804
September 03, 2023
I didn’t get recognized as a diamond elite member but overall my stay was good the hotel was under construction so it was very junkie in the back but overall the room was in good shape for what i used it for.
A/C was good.
ByFitterTraveler
August 27, 2023
Bugs in room. Hot water 30+ min to get hot. Burnt coffee. Little to no food/hygiene products in store. Given used room upon check in. Employee poor knowledge of computer system. Poor parking
Highly disappointed
ByIt doesn’t matter 22
August 15, 2023
The hotel was clearly a motel prior to the partial renovation. The hotel had a distinct smell that wouldn’t go away, the fire alarm went off at 1am and took 20 minutes to cut back off, no breakfast options AT ALL and the internet didn’t work. The conditions of the hotel were not what was advertised online and I was highly disappointed with what I saw when we arrived to the location. It reminded me of a roach motel that they had tried to remodel. Never again!
A Mess
ByMiguel
August 13, 2023
Context of this review, the hotel was under renovation during our stay. To start off, the address I got from the app took me to a different place a little down the road. I had to search the hotel name in Apple Maps to actually get to it. It doesn’t have a clear entrance to the parking lot or the hotel, it was a bit confusing. The staff was really nice, friendly, and professional. We stayed in a newly renovated room that was spacious and visually pleasing. Had pretty much a full kitchen. The strong smell of smoke in the room and the smell of rotten eggs in the refrigerator ruined the entire room for us. We chose this hotel because it was fairly priced and within 20 minutes from the airport. The negatives make me not want to stay at this place again.