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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.2

    based on 208 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    208reviews

    • 5 Stars
      117
    • 4 Stars
      53
    • 3 Stars
      10
    • 2 Stars
      15
    • 1 Stars
      13

    My stay

    By

    April 23, 2017

    Very nice hotel. Great customer service. Friendly and accommodating staff.

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    Very unfriendly

    By

    April 22, 2017

    Upon checking in at this location it took a long time for him to find my reservation and get checked in. At no time was I even greeted friendly or was I was recognized as an IHG member at all. In all my travels this location was the worst at check in.

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    Excellent service and comfortable bed

    By

    April 21, 2017

    club

    Candlewood Suites definitely provided amazing service from the time of check in to check out. The room was clean and provided everything I needed for a comfortable stay. Although I did not use them this particular stay, the gym, laundry and lending cupboard are amazing amenities and I definitely will use them during another extended stay! Thanks for the amazing service and comfortable environment as an IHG Rewards member.

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    Nice room, great service!

    By

    April 21, 2017

    platinumelite

    I booked this room and had to pay in advance which I thought was odd, but I enjoyed my stay and I wasn't too far from places I needed to get to as this was really close to the interstate. I was only there one night, but didn't have any issues with anything. The front desk service was great and my bed was comfortable. I would have liked more electrical plug ins near the bed as I have more than one device that has to charge at night. I plan to stay here again and would recommend to others. The only thing missing is a breakfast, but there is a small area where you can purchase breakfast items and get coffee.

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    Great staff. Smoke in rooms though.

    By

    April 20, 2017

    Clean and friendly but just cannot hide the smoke on these rooms.

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    Great Stay

    By

    April 15, 2017

    For my business trip, I needed a comfortable room with plenty of space to spread out my work materials. The suite I stayed in had more space than I needed. The location was right off of the highway and very accessible.

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    Jani Marie's Richmond Sty

    By

    April 10, 2017

    platinumelite

    Good hotel for the price. Was clean, staff was friendly. Only disadvantage was that there were not a lot of places to eat close.

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    Good room and service

    By

    April 09, 2017

    club

    Good rroms and service I just wish they had king beds.

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    Driving through Richmond

    By

    April 07, 2017

    platinumelite

    Weird long access to get to but super easy to leave and get on highway
    Room has many storage features including kitchenette

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    Floor cleanliness issue

    By

    April 02, 2017

    club

    The floor had a sticky blackish substance on it.
    We had to wash our slippers after we arrived home.

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    Great service

    By

    March 29, 2017

    club

    Overall satisfied, Welcomed greeting as a perferred guest.. guest services was prompt and friendly, allowed extra hour for checkout

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    Friendly Staff and Lovely Rooms!

    By

    March 25, 2017

    club

    I visited Candlewood Suites for the first time in Richmond, VA. I've been spending weeks in the area for business and decided to try a different hotel. This location was definitely an excellent choice! It was clean, staff was very accommodating! Will stay here from now on!

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