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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
81%
推荐此酒店

整体体验

4

基于 1742 评论
81%
推荐此酒店

Ratings Breakdown

1742评论

  • 5 星级
    855
  • 4 星级
    429
  • 3 星级
    186
  • 2 星级
    142
  • 1 星级
    130

Some good, some bad.

By

2021 七月 13

Wonderful pool and nicely updated room. Elevators weren’t properly working for our entire stay. Weird smell in the hallways. Nice and quiet and we were able to sleep with no noise or disturbance from the rest of the hotel but service was ambivalent at best. No coffee in lobby three of 4 days, no breakfast during the week and those offerings in the pantry were outrageously priced. I’m beginning to get tired of reduced services under the guise of Covid while prices remain the same.

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Comfortable one night stay

By

2021 七月 12

club

Stayed one night on our way through the area on a road trip. Check in was quick, the staff was friendly and the room was very nice! The room was recently remodeled, clean and the bed was very comfortable. Kids loved the pools, one full size Olympic and a smaller kids pool. Elevators need some work to make sure they are functioning properly and the hotel needs to remedy the old, musty smell of the lobby area but otherwise was very happy. Would stay again and recommend!

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Service can be improved

By

2021 七月 07

club

As long as you dont have to worry about dealing with the assistant manager hassan you should have a very pleasant stay the general manager is amazing hopefully they get her a better management help and i think it could really turn the place around

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Very cozy and clean

By

2021 七月 05

club

Great staff,rooms are clean ,restraunt food amazing would love if they were open weekdays as well! Pool area very warm ,clean and relaxing.

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Great Stay

By

2021 七月 05

As good as it gets. Short stay. Will stay here my next trip to the area. Convenient location with a choice of food and drink venues nearby.

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Great stay

By

2021 七月 04

Very nice upgraded building with a great steak restaurant attached .the staff was responsive and the room was very nice.

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Recent stay

By

2021 七月 01

Damp room, clogged drain in shower, not enough towels, pillows smelled foul, some staff members were inexperienced or indifferent, snacks and drinks in mini store were overpriced.

Bed was very comfortable.

3:45 am hallway disturbance was very unsettling.

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Staycation

By

2021 七月 01

club

Everything was good. I know one time during a bad storm the elevator from the 7th floor stopped working so that sucked. We ended up having the whole floor to ourselves. The toilet needs to get fixed kinda wobbly In room 728. Also, there were times our keys would stop working so had to go all the way down to first floor to get new ones. Not sure why they stopped working but overall good

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What is happening here

By

2021 六月 29

platinumelite

We reserved two rooms next to each other for two nights. When we got there, night clerk had put us in rooms at separate ends of hallway/floor, and one of the rooms had a visibly broken door (looked like someone tried kicking it in), when entering the room had not been cleaned and smelled and was hot/stuffy because wall a/c unit was laying on floor tore apart like it was being worked on. Night clerk advised there was no manager on-site, no refunds, and nothing he could do. I'm a platinum IHG rewards member so I called IHG and they connected me to guest relations. The day manager (Kimberly) was quick to acknowledge and address issues. She was VERY helpful. My family and I have been coming here for decades. It's been declining every year

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Comfortabele bed , big room

By

2021 六月 28

Bed and room were nice . Schades were letting the sunlight in.

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STAY AWAY

By

2021 六月 27

platinumelite

This Holiday Inn is an old hotel, which IHG tried to polish and failed. The staff I interacted was rude and short.

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Opened too soon?

By

2021 六月 26

platinumelite

Since others had similar problems I decided to write this. We only received two towels for three people and no washcloths. The pool was '"too hot and the water felt weird" according to grandson who loves to swim, but didn't. The desk lamp did not work, and the room lighting was poor. We also had difficulty with the television. One of the elevators in this bank went out twice while I was there, and the other never worked during my two day stay. Guess I should have known when I was greeted by a stressed out front desk clerk-like I wanted to hear it after a nine hour drive.

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