Really good breakfast and staff working there, she was very busy but took care of everyone
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Great stay beds was comfortable nice clean room
Bymowet
2019 十二月 11
Everything was perfect the beds was big and great room was clean
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Spacious room
ByJhon doe
2019 十二月 10
Quality stay. Everything checked out smooth. Hotel has a nice pool area as well. Liked the spacious restroom
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Pretty Good Stay - After Getting to the Right Place
ByGeosynchronous
2019 十二月 10
My stay at this hotel was mostly a good one, once I got to the correct place. My only complaint about this facility is that I was told on the phone and by one person at the front desk that there was no charge for the Park&Fly until next year, but I was charged $30. My complaint about this stay is that I booked it way out in advance and the IHG app was not working as most of the time I try to book a room using it, so I called customer service. The person who answered the phone seemed to understand exactly what I was looking for, a room at the Holiday Inn closest to the Air Port with a shuttle and Park&Fly so I could come in and catch a very early flight the next day. He even put me on hold and called the hotel to confirm details. I was told that the hotel he booked me at was about 2 blocks from the airport so they did not have a shuttle but they did have Park&Fly and it was no charge. Imagine my surprise when we arrived at the hotel that had out reservations and it was 13 miles from the airport, and no shuttle. When I called IHG customer service I was told that I may have to pay for the room if they hotel did not agree to cancel the reservation. Great stay for the most part when we got to the place I should have been booked at in the first place. My review is mostly based on the wrong information I was given by IHG customer service.
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I recommend this hotel
ByBobby
2019 十二月 04
The staff is exceptional as well as the facility. We had a hiccup in getting the room we requested but it was quickly resolved. The staff was "over the top" professional!
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Great service
ByHunter
2019 十二月 04
Hotel was very nice, clean and the beds were comfortable.
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Disappointed
ByLindsay78
2019 十二月 04
I’ve always had good experiences with holiday inn express. This time was NOT. I will start by saying the front desk staff was very nice. But for starters the pool was OVERLY crowded to the point where we had to wait for people to get out in order to even get in. It was just bad. The worst part of our whole stay was no WiFi. We came there under the reassurance we would have WiFi. We didn’t. No game system can be hooked up to the horribly dated TVs. Our phones didn’t even connect to the WiFi!! Being that we were there with our kids for my sons bday, the two most important keys (to us) were a total let down. Nice hotel appearance wise. To say I was disappointed is an under statement....I mean no WiFi!!!
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Good times even on business
ByJake
2019 十二月 02
Great hotel, good location. It is a clean establishment with well lit and inviting common areas and rooms.
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Great location
ByMel2024
2019 十二月 02
The staff was friendly, hotel was clean, and the location was great. It was very convenient for us to visit different places and still be within our hotel. We enjoyed our visit!
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Great overall stay
ByJoey
2019 十一月 29
Excellent place to stay! Great Staff! Great location! Quality Service!
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Basic, but fine
ByBCP1
2019 十一月 25
I think hotel is relatively new, but relatively basic; had some issues with shuttle service from airport due to phone line issues the hotel seemed to be having
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Nice hotel
Byjbro
2019 十一月 20
Nice hotel in downtown Omaha. Kids enjoyed the pool and the rooms were well kept and clean.
Great breakfast
ByCowboysfan
2019 十二月 11
Really good breakfast and staff working there, she was very busy but took care of everyone
Great stay beds was comfortable nice clean room
Bymowet
2019 十二月 11
Everything was perfect the beds was big and great room was clean
Spacious room
ByJhon doe
2019 十二月 10
Quality stay. Everything checked out smooth. Hotel has a nice pool area as well. Liked the spacious restroom
Pretty Good Stay - After Getting to the Right Place
ByGeosynchronous
2019 十二月 10
My stay at this hotel was mostly a good one, once I got to the correct place. My only complaint about this facility is that I was told on the phone and by one person at the front desk that there was no charge for the Park&Fly until next year, but I was charged $30. My complaint about this stay is that I booked it way out in advance and the IHG app was not working as most of the time I try to book a room using it, so I called customer service. The person who answered the phone seemed to understand exactly what I was looking for, a room at the Holiday Inn closest to the Air Port with a shuttle and Park&Fly so I could come in and catch a very early flight the next day. He even put me on hold and called the hotel to confirm details. I was told that the hotel he booked me at was about 2 blocks from the airport so they did not have a shuttle but they did have Park&Fly and it was no charge. Imagine my surprise when we arrived at the hotel that had out reservations and it was 13 miles from the airport, and no shuttle. When I called IHG customer service I was told that I may have to pay for the room if they hotel did not agree to cancel the reservation. Great stay for the most part when we got to the place I should have been booked at in the first place. My review is mostly based on the wrong information I was given by IHG customer service.
I recommend this hotel
ByBobby
2019 十二月 04
The staff is exceptional as well as the facility. We had a hiccup in getting the room we requested but it was quickly resolved. The staff was "over the top" professional!
Great service
ByHunter
2019 十二月 04
Hotel was very nice, clean and the beds were comfortable.
Disappointed
ByLindsay78
2019 十二月 04
I’ve always had good experiences with holiday inn express. This time was NOT. I will start by saying the front desk staff was very nice. But for starters the pool was OVERLY crowded to the point where we had to wait for people to get out in order to even get in. It was just bad. The worst part of our whole stay was no WiFi. We came there under the reassurance we would have WiFi. We didn’t. No game system can be hooked up to the horribly dated TVs. Our phones didn’t even connect to the WiFi!! Being that we were there with our kids for my sons bday, the two most important keys (to us) were a total let down. Nice hotel appearance wise. To say I was disappointed is an under statement....I mean no WiFi!!!
Good times even on business
ByJake
2019 十二月 02
Great hotel, good location. It is a clean establishment with well lit and inviting common areas and rooms.
Great location
ByMel2024
2019 十二月 02
The staff was friendly, hotel was clean, and the location was great. It was very convenient for us to visit different places and still be within our hotel. We enjoyed our visit!
Great overall stay
ByJoey
2019 十一月 29
Excellent place to stay! Great Staff! Great location! Quality Service!
Basic, but fine
ByBCP1
2019 十一月 25
I think hotel is relatively new, but relatively basic; had some issues with shuttle service from airport due to phone line issues the hotel seemed to be having
Nice hotel
Byjbro
2019 十一月 20
Nice hotel in downtown Omaha. Kids enjoyed the pool and the rooms were well kept and clean.