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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
79%
推荐此酒店

整体体验

3.9

基于 1232 评论
79%
推荐此酒店

Ratings Breakdown

1232评论

  • 5 星级
    520
  • 4 星级
    379
  • 3 星级
    160
  • 2 星级
    90
  • 1 星级
    83

Heating

By

2019 十一月 19

My 2 day stay at this hotel was again below par.. I've stayed here many times now, it can be a hit or a miss with the room your are given.

Tried to get the heating working in the room with no joy.. second night staff brought an electric radiator as there was a problem with heating..

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Poor

By

2019 十一月 18

platinumelite

When you pay £13:50 for a curry you expect more than 5 small pieces of chicken. When you mention it to the duty manager you don’t expect to be told that the meals are pre-portioned and then warmed up on site! I then asked if they’re microwaved and he confirmed they were.

The rest of the staff were very good, I feel sorry for them that a duty manager didn’t respond in an appropriate way.

I was offered a drink voucher but this was because one of the great reception staff asked me if everything was ok.

I have a further booking at this hotel for 2 rooms and I’m regretting making an advanced payment.

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Not up to IHG standard

By

2019 十一月 17

club

Very poor decor-drab. Housekeeping poor standard-hairs on floor in bathroom, dirty cup in room. Maintenance poor, shower head held in place with plastic bag, air con not working, ceiling tiles gaping. Lumpy pillows.

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A bit tired but great staff

By

2019 十一月 10

Many of the bedrooms are tired and need an uplift. Heating doesn’t work in most. Staff great and friendly.

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lovely hotel but ......

By

2019 十一月 07

Lovely hotel Great check in staff .Comfortable beds clean rooms ..Restaurant....still not quite got it right .
All my visits have had long delays in being served.
Food ok but service not great due to delays .Staff always apologising but for hotel of this caliber should be better .
Swimming pool and sauna areas need seriously updating.
Looks tired and steam room smells bad .Dry sauna ok .
This could be a lot better than it is .Bar service slow also not sure if place understaffed ?? Once again rooms very clean and tidy ,Staff great especially front of house .
All in all 7/10 .

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A relaxing weekend break

By

2019 十一月 07

We had an enjoyable and relaxing weekend break in Worcestershire. We chose a package with dinner included, but regretted this, as the service was very slow and there was no set menu, so "dinner included" actually means "£25 off the bill", as it's not possible to have 3 courses for £25. The room was very comfortable, but only had a tiny window, as we were up in the roof. The leisure facilities are small and cramped and in urgent need of refurbishment.

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Family wedding

By

2019 十一月 06

club

A great day and stay at the hotel. I didn’t want to write anything else but I had to be able to post this review. That has annoyed me and spoilt my experience a little.

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Mr

By

2019 十一月 06

A few shortcomings over heating and having to change to a smaller room.

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Bathroom flooded when we showered

By

2019 十一月 06

club

If we hadn't of been put in a disabled room and the bathroom flooded when we showered and the mirror was behind the tv so cudnt really use it the stay wud of been enjoyable

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A tired but OK hotel

By

2019 十一月 01

The staff are good but it’s an old property which is obvious in the rooms. The Cow is a good restaurant but the bar meals are over priced massively. Be careful of injuring yourself in the car park due to all the pot holes.

Verdict, C could do better

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HI Bromsgrove

By

2019 十月 30

club

Great place and facilities. Excellent choices for breakfast

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Mr M T Nejad

By

2019 十月 30

Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.
Read my comments as was stated. It has been stated.

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