Rated 4.1 out of 5 by 470
Rated 3.0 out of 5.0 by south shields beach restaurant /rooms
I stay in the holiday in at the Bromsgrove site four days per week mainly because it is well situated for business purposes . The main problem is inconsistent food quality. The menu offers variable food choice from the bar and restaurant but standards are poor. Room standards vary throughout the hotel and most need updating, rooms that face the M42 motorway are noisy 4am onwards. all the beds I have slept in have been comfortable and I have had a good nights sleep. the staff are excellent friendly and helpful and polite
June 20, 2016
Rated 4.0 out of 5.0 by The Telepone Man Poor breakfast
On my recent stay the hotel and staff were great but the quality of the breakfast was poor especially for the price paid. The hot items were only were only luke warm and the eggs over cooked. The visit was booked by my employee but i would not use it for a leisure visit
June 19, 2016
Rated 3.0 out of 5.0 by foxygeri44 birthday celebration
we returned for my husband's birthday. disappointed that the air con was broken for the part of the hotel we were in, which we didn't find out until checkout.
would still recommend the holiday inn bromsgrove.
unable to access internet either but not too concerned as it was nice to just relax and make use of the pool, sauna and steam room.
we had evening meal which was nice but not a varied choice.
breakfast was buffet style and plenty available.
June 15, 2016
Rated 4.0 out of 5.0 by Dave_G Excellent Staff
Really friendly welcome after a stressful day, room in need of a bit of an update compared to other Holiday Inns. Bar area nice
June 9, 2016
Rated 4.0 out of 5.0 by LUDZ Decent place
Nice place to stay and good location if traveling to near by sites and WMSP.
Nice pool and breakfast. Sofa beds need updating and kids was not pleased with comfort. TV channels need a major update...only 4 channels not even Freeview.
June 6, 2016
Rated 2.0 out of 5.0 by JackieP51 I would not recommend this hotel
I do not particularly wish to repeat the answers already given in this survey. However, suffice to say that I would not recommend this hotel and I will not be staying here again when I visit my family.
Poor service, unhelpful staff, unclean bar, and generally a feeling of being underwhelmed.
June 1, 2016
Rated 5.0 out of 5.0 by Entertainment 1 It is nice to come back
I stayed in this hotel many times in the past and now I am back again and what a nice feeling. You are back home.
Very helpful and professional staff attending to all your needs. Rooms are fresh and clean. There is a fridge and a safe. Free wifi and coffee making facilities.
I enjoyed my stay and is highly recommended if you are in the area.
May 31, 2016
Rated 2.0 out of 5.0 by Bob HW Not Great If You Want To Watch TV
On arrival, my wife and I searched in vain for a TV remote control. As far as we could discover, it is not possible to watch the TV or even switch it on without the remote control.
On 3 separate occasions we asked reception for a remote control. This included speaking directly to the Duty Manager who insisted she would deliver a remote control to us "immediately". "Look" she said, "I've even written your room number on my wrist". At no time during our stay did we receive that remote control. Thank you Duty Manager for really helpful service. That's an ironic statement by the way.
OK, you can live without TV and maybe my wife and I did a little more chatting together than we usually do. But, access to a favourite TV programme and maybe the BBC News next morning would have been helpful.
What really annoys me is the number of cards displayed in our room boasting about Holiday Inn's ability to deliver a 10/10 stay. i suggest you remove these cards because you're not serious about this are you?
May 29, 2016