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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement

Impression générale

4,3

en fonction de 1230 avis
86%
Recommander cet établissement

Ratings Breakdown

1230avis

  • 5 Étoiles
    686
  • 4 Étoiles
    325
  • 3 Étoiles
    112
  • 2 Étoiles
    64
  • 1 Étoiles
    43

Hotel

By

avril 01, 2020

club

Good all rounder hotel, needs a god tidy up in hotel and food can take a while to come out. Staff are friendly

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Good hotel

By

avril 01, 2020

I've stayed a few times and always enjoy it here.
Fantastic Gym and food for a hotel.
The staff here are always excellent.
Rooms could do with a bit of modernisation but other than that everything else is spot on. One of the best Holiday Inns.

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A bad situation made worse.

By

mars 27, 2020

Poor quality hotel. I stayed here under duress as it was the only hotel in East Kilbride still open due to COVID_19. Food was served in the room that was understandable given the situation, but why did it have to be luke warm and tasteless?
Breakfast was also due to be served in the room by pre-ordering. it was booked for 07:00 but at 07:10 i received a call to say they couldn't do poached eggs due to a problem with the cooker and i had to accept boiled of scrambled. By which time i cancelled breakfast and had to leave.
If you don't want to provide service and customer, then don't offer it!! simple. If you don't care about customers, don't invite them in!! Simple. The whole experience was a disgrace and unfortunately, very typical of Holiday Inn. I would wager a week of hotel stays, that this does not get posted but it is a true reflection of how the hotel treats its guests.

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A very satisfying experience all round

By

mars 26, 2020

We had a very comfortable room at a reasonable price. We enjoyed an excellent dinner despite the coronavirus difficulties.

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Hospitality

By

mars 23, 2020

club

Excellent staff who are courteous, efficient and professional.

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Great staff

By

mars 20, 2020

Despite the current Corona virus situation the staff made extra effort to make the few guests there feel welcome

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Recent stay

By

mars 20, 2020

platinumelite

Restaurant was closed, I paid for DBB so had to have food from very ltd menu, very poor service in this regard. And same at breakfast very little choice. I should have been given a discount. I was told 100 guests had cancelled so could have been treated better. Stopped Holiday Inn in York the following day and no issues, Corona virus was a poor excuse for poor service.

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Would come again

By

mars 17, 2020

club

Just an overnighter, but we enjoyed the suite very much. Must have been the biggest room ever. Nearby restaurants, shops, made it very convenient.

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Freezing Room

By

mars 16, 2020

club

Hotel is clean and tidy but room heating did not work during my 2 night stay, staff gave a small heater but it was useless to hear the size of room.

Food was generally a good standard but the service is super slow. Had to remind other staff that I had ordered a drink and had been waiting quite a while for it. Same in the morning whilst waiting for coffee at breakfast.

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Cold room

By

mars 15, 2020

When I went to use the automatic ! Revolving door it did not work and had to push.
The disabled access door did not work. The gutters doubled as waterfalls in at least three locations that I saw.
The air conditioning did not operate very . I brought this to the attention of reception and was told that they always have a problem in the winter and directed me to an electric heater in the wardrobe.
I ate in the bar twice and the first meal was tasteless and the second at best mediocre very disappointing.
I have used this hotel in the past

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Excellent staff

By

mars 12, 2020

Staff warm, welcoming and eager to help.
This includes reception, bar and restaurant staff, all of whom were extremely helpful.
Hotel refurbished fairly recently so rooms are fresh.
Swimming pool and jacuzzi old and dated but lovely and warm and a good size, so it was nice to have them there after a long journey.

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Overnight stay

By

mars 11, 2020

club

Front staff were great bar staff were very polite. Both myself and my wife had a great stay.

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