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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement

Impression générale

4,3

en fonction de 1466 avis
86%
Recommander cet établissement

Ratings Breakdown

1466avis

  • 5 Étoiles
    821
  • 4 Étoiles
    390
  • 3 Étoiles
    127
  • 2 Étoiles
    74
  • 1 Étoiles
    54

Not the best IHG hotel

By

novembre 29, 2021

I stayed here for a week on business.

Breakfast was usually cold. Often run out of plates or bread.
I got offered a hot drink once in a week.

Bedroom decor was tired, and in need of some TLC.

Cleaning is quite poor, Shower was mouldy and toilet rolls rarely got replaced or topped up.

Noise from adjoining rooms is terrible. I had one night of kids running around and jumping upstairs, then a guest doing a HIT exercise routine at 5am for 45 minutes. I didn't complain, because likely I would be moved.

The attached gym is good quality, but is open to the public, so at peak times it is IMPOSSIBLE to park at the hotel.
Last thing I need after a 12 hour working day, is to spend 30 minutes driving laps of the hotel looking for a space.

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Great night

By

novembre 26, 2021

Great hotel staff are amazing. Very clean I had a very relaxing stay

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Close to relatives

By

novembre 25, 2021

club

This hotel is very convenient for visiting relatives. My grandchildren stayed with us one night and it was great for them. They really enjoyed the buffet breakfast and the pool.

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Not my scene

By

novembre 18, 2021

Location is this hotels best feature. The hotel needs a bit of an upgrade and modernisation. Bed uncomfy, TV system dated and jumbled, could do with a deep clean in bathroom and better clean of guest hospitality tray.
Not what I usually expect form Holiday in hotels.

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Visit for nearby wedding event

By

novembre 03, 2021

club

Excellent value for money by IHG hotels.Special mention to Chloe at reception for great service with a bit of banter.IHG hotels reward your high achievers.

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Not clean

By

octobre 27, 2021

Room was not clean on arrival. Towels and coffee missing from room when we checked in.

Breakfast was buffet style and many other guests were not wearing masks when getting food.

Some of the breakfast area was not cleaned from the night before as we could see rubbish on the floor that was noted the previous night.

The hotel seemed understaffed and lacking experience.

Not a normal IHG experience.

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A disappointing return visit

By

octobre 26, 2021

We’ve stayed at this hotel on a number of occasions over the years, because it’s a convenient location and because we liked it. There have been many changes since we last stayed here, some for the better; the restaurant area is more accommodating and the staff are delightful. However, the menu choice has been significantly reduced and the kitchen and restaurant is clearly under staffed, which is having an adverse effect on customers. Not sure I’ll be going back.

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Avoid, not clean and staff have given up.

By

octobre 24, 2021

club

Overworked staff have lost interest and developed a poor attitude.

Hotel rooms are not cleaned (cleaners contracted to clean rooms on every 4th of stay!), customers and staff not wearing face masks and staff never challenge customers on this despite assurances from the manager that they should be.
Corridors not cleaned with breakfast dishes left lying on the floor late into the afternoon and not moved unless you repeatedly ask staff.

Manager very pleasant but looks totally exhausted and deflated.

Overall really poor place to stay.

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Great service

By

octobre 20, 2021

platinumelite

The room was clean, the bed was comfortable, the staff were friendly and welcoming. Overall, the stay was superb value for money and I would book again.

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Great hotel and amazing staff

By

octobre 19, 2021

platinumelite

Great hotel
Great value for money with good facilities. The staff were particularly helpful. I was so impressed with the whole team.

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east kilbride

By

octobre 18, 2021

club

overall a good hotel
rooms need a bit updating
for example the size of tv and possible usb sockets

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Great hotel and spa

By

octobre 13, 2021

platinumelite

Higgly recommend this hotel amd its leisure facilities. Staff are great and helpful.

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