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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement

Impression générale

4,3

en fonction de 590 avis
85%
Recommander cet établissement

Ratings Breakdown

590avis

  • 5 Étoiles
    366
  • 4 Étoiles
    119
  • 3 Étoiles
    44
  • 2 Étoiles
    30
  • 1 Étoiles
    31

Unprofessional

By

avril 10, 2021

Thirsty front desk receptionists. Both Caucasian women have a fetish for chocolate male guests

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Extremely Rude Management

By

avril 08, 2021

platinumelite

Hello! I would never recommend this Holiday Inn location. My family and I waited 50 minutes for the airport shuttle to arrive and pick us up, even though we called to say we had arrived as soon as our plane landed. The next morning we had a flight to catch, so we went outside at 6:30 am to make sure we were ready for the shuttle that leaves at 7 am. When 7:01 rolled around and there was no shuttle in site, we begin to get nervous. (At this point the front desk guy had just been telling us, “yes, he’s on the way”. When we walked inside again to double check we happened to see a manager. When we said we really needed to get to the airport and that the shuttle was late, she told us that the shuttle was a curtesy that they didn’t need to provide. What?! Then don’t advertise it as a service! And next time I’ll stay somewhere else!

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It was ok

By

avril 08, 2021

It was ok, next time don't cancel our reservation if we are not there when you think we should be.

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Podría mejorar

By

avril 07, 2021

La limpieza del hotel dejaba mucho que desear. La puerta del baño no servía. Mi primera mala experiencia en holiday inn en general

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Covid

By

avril 05, 2021

I completely understand because of Covid that the maid does not need to make my bed everyday but I hated that we had to go downstairs and ask for toilet paper, clean towels and take out the trash in our room. In the 8 days that we stayed there only once did the maid come into the room and empty the trash. I seen her in the hallway and asked for clean towels and she said she would bring some and left a note saying she would bring some up but we never received any. My husband had to go downstairs and get them and toilet paper two different times. I felt like the room was clean when we arrived but no service for a week it gets pretty bad.

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Horrible stay experience the fire alarm goes off at 11:30 with no reason

By

avril 04, 2021

Hard mattresses and unprofessional staff the fire alarm goes off at 11:30 pm and all the guest evacuated and the staff didn’t even know why or apologize for not knowing anything

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Great value! Enjoyed the whole experience! Bed was great. Breakfast!

By

avril 01, 2021

platinumelite

Enjoy the IHG experience! Breakfast was great! Bed was great! Enjoyed the entire experience! So relaxing. Great value!

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Convenient Hollywood Hotel

By

mars 31, 2021

club

If using the Fort Lauderdale airport and visiting Hollywood (not the beach) - this hotel is in a great location.

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No housekeeping

By

mars 30, 2021

platinumelite

Unfortunately we only received housekeeping services one day out of five. We had no towels brought to our room and had to call the front desk for four of the days . Very disappointing especially since we brought it to their attention after day 1

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Great Hotel

By

mars 28, 2021

Clean rooms, good rates, great staff. Like most IHG hotels though, the WIFI is spotty at best. This needs to be improved.

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Falta de atención a las necesidades del cliente

By

mars 24, 2021

Mi reservación se solicitó con consideraciones especiales, a las cuales el personal de recepción no puso atención, cuando se les solicitó el cambio de habitación lo único que mostraron fue una falta de interés por resolverlo, así mismo la habitación no tenía toallas, el refrigerador estaba sucio y no estaban completas las amenidades. Nos hemos alojado en otros Holiday Inn y esta es la primera vez que recibimos tan mal servicio y atención en nuestra estadía.

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Great location

By

mars 24, 2021

Centralized location - Fort Lauderdale-> beach -> Hard Rick Casino -> golf. Plus, hotel has a great pool.

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