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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1077 reviews
94%
Recommend This Property

Ratings Breakdown

1077reviews

  • 5 Stars
    750
  • 4 Stars
    210
  • 3 Stars
    59
  • 2 Stars
    37
  • 1 Stars
    21

Generally a great experience, with a few nits

By

24 December 2019

platinumelite

Issues:
(1) Toilet was not cleaned on one day, better house keeping
(2) Room was renovated, but the shower curtain was ripped already. Better attention to room condition
(3) Bed linens, I think the pillows, had a mild odor, better house keeping
(4) Internet service was good, but reset a few a times.

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Great for getting to airport early

By

24 December 2019

Pillows smelled like men’s cologne and no it wasn’t something the staff sprayed. The room had a weird odor itself unsure of what it was. If linens were changed on a regular basis I’m sure it wouldn’t have smelled like that.

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Good location and friendly

By

20 December 2019

club

This hotel has good amenities and a very helpful and friendly staff. It is located close to the airport, businesses, shopping and restaurants.

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Highs and lows

By

20 December 2019

club

Highs: The check in staff was great and he did a great job resolving the issue with our first room. Our second room was very nice and much cleaner than the first. We did not use many of the amenities but they looked very nice.

Lows: Our first room was gross. There was so much hair on the bed, I've never seen so much hair on any bed, anywhere. There were crackers crumbs on the floor, a necklace on the floor from a previous guest, lots of dust and the hair was awful. We had to change rooms at 10:30 at night. It had snowed and they plowed the parking lot but there was still a lot of ice around the parking spaces. We had to be very careful getting in and out of the car.

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Great location! Great experience!

By

18 December 2019

club

Was there for just one night but had a great experience! Front desk was very friendly and helpful! Even got an upgrade for free! Room was very comfortable Double Queen Suite with microwave and fridge. Great location across from airport!

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Great room, great hotel, cold pool

By

14 December 2019

club

We stayed here on the way back from visiting my mother in law and the kids were looking forward to the pool all day. Unfortunately, it was cold and we didn't last long. A hotel pool should always feel like bathwater and almost zero chills.

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Nice clean place.

By

11 December 2019

club

I really enjoyed a relaxing stay. The price was pretty good. The pm staff was friendly and professional.

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Well Kept

By

11 December 2019

club

The hotel is very clean and up to date. The only wishes I would have would be a hot tub that gets hot. It was more like warm than anything else. The other would be for breakfast to be included. It is confusing when booking and confusing when there.

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one night

By

10 December 2019

platinumelite

impressed with the look and feel of the hotel. the rooms are updated and modern and a great size.

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Excellent experience

By

08 December 2019

club

We were most impressed by the friendly and professional staff that met with us on all levels. The property was in impeccable condition. The shuttle service to area businesses was indeed a high help to out of town guests.

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Nice night

By

03 December 2019

club

One night stay after a 4-5 hour drive from Indiana. Hotel was nice and comfortable sleep wise.

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A restful night.

By

29 November 2019

club

All was wonderful. All was as expected. Thank you.

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