Rated 4.0 out of 5 by 98
Rated 5.0 out of 5.0 by RandiRenn Slept GREAT
We needed to stay for business. I slept great as if I was home, the pillows were soft, the room was very clean and comfortable. I would
definitely pick that hotel again!
July 4, 2014
Rated 3.0 out of 5.0 by kmdbike The good and bad
The good... The folks serving breakfast were very, very nice and helpful. The room was clean and quiet. The AC worked great.
The bad.... Reserved a suite with a king size bed and were told because of a computer error we were put in a suite with two queen size beds. The bed we slept on really needs to be replaced. There was no cover on the back of the TV remote in the bedroom so the batteries kept falling out. There was only one outlet by the beds so we had to unplug the clock to use that outlet.
July 2, 2014
Rated 4.0 out of 5.0 by mrB2 price
very nice property and staff. close to airport. on high side of price/night
June 29, 2014
Rated 3.0 out of 5.0 by PleaseNoMoreSurvey Great for Weddings
I stayed here for a wedding. It was a nice place to stay for a night. I lost my dress there and while they didn't find it, they were really nice about it. I don't know about an extended stay, but it was great for a night.
June 27, 2014
Rated 2.0 out of 5.0 by not-happy Nice bed, poor service, bad experience with hotel staff
I would be very skeptical to recommend this hotel to anyone for anything other than a quick stay. The staff wasn't very friendly or accommodating and we had a bad experience with the bar staff at a wedding reception in the hotel. The bar staff first said that we could bring in some bottles of wine of our own (before booking the hotel) for a congratulatory toast to the bride and groom. On the day of the reception everything changed, we could bring the wine in, set it on the table, but NOT allowed to open the wine! Bare in mind that there were plenty of drinks purchased from the hotel bar as normal, the wine we brought in were only for toasting the wedding couple. Very bad experience!
June 25, 2014
Rated 4.0 out of 5.0 Amy's wedding hotel
Great bed and close to airport. Alot of family stayed due to closer proximity to the wedding area.
June 25, 2014
Rated 5.0 out of 5.0 by Monty20 Overall Great Experience
This is overall a great hotel in a great location The desk staff is always friendly & Baxters is a excellent place to eat attached to hotel. However the lady who was responsible for breakfast was awful. Very unfriendly & I was 1 of 2 ppl at breakfast but I couldn't even get a refill on coffee & water. The breakfast is buffet so this is all she has to do. She was more interested in talking with coworker than serving. But other than that experience, everything else continues to exceed my expectations. This is still my "go to" hotel for the Bloomington area.
June 24, 2014
Rated 1.0 out of 5.0 by Safari_Road_Warrior Platinum Member Thrown Out & Maid won't make bed
Almost a very good hotel unless you are a road warrior who might be at a particular location for months. Then, the special treatment you are entitled to as a Platinum member is not given in the same measure as it is at other locations nationally. Staff (and management) is apparently not trained to be customer centered.
1. The hotel threw me out due to a reservations error. Somehow, I needed to stay an extra day longer than my online reservation allowed. I am a Platinum member so this has happened before (I stay in your hotels more than I do @ home). I have always been accommodated. Rather than try to squeeze me in, I was told I could pack my luggage up and leave it at the desk. Desk clerk was hardly understanding and management simply repeated the luggage offer. No offer to find me something else in town & apparently they were 100% sure every guest would show up that evening. I was sort of thrown out. I will never stay in that hotel again & as I have business in BMI every week for the next year, I suspect I'll go to another chain as the HIExpress locations are not quite my style every week for 6 months-1 year.
2. The maid leaves a note that we are unable to make your bed because it is our policy not to move any items. I have stayed over 1,000 nights @ IHGs in the last few years & never got this one either. I have a CPAP machine and part of the mask was left on my pillow. Why can't the maid move it as they do elsewhere? I can see not cleaning the bed if a suitcase is on it or something...perhaps.
In sum, I'm afraid you are losing me as a guest in Bloomington (where I expect to be working the rest of the year) due to this property's poor treatment of guests and odd management style.
June 19, 2014