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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 890 reviews
82%
Recommend This Property

Ratings Breakdown

890reviews

  • 5 Stars
    385
  • 4 Stars
    294
  • 3 Stars
    94
  • 2 Stars
    66
  • 1 Stars
    51

Not a Great Experience

By

20 April 2018

Upon arrival front desk were first class and professional. I enquired whether they had the football on that evening and they confirmed the match and that they did. I qualified when at the bar that they had the match on and once again, they confirmed that they did. I ordered my meal and drink to settle down and watch the match ( i was told we couldn't have it on until Eastenders had finished). Long story short, they didn't have the match on. Very Frustrating. I changed my order to a collect order and went to my room to listen to it on the radio. Once receiving my call to collect, i came down to find my Mixed Grill had Two Hard boiled broken eggs on it. I asked for Two replacements, which took an age to sort and then proceeded to retire to my room for the evening. When i got my bill the next day, i had been charged ROOM SERVICE for a meal i had to send back and also came down to collect. Not a great experience.

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