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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 696 reviews
95%
Recommend This Property

Ratings Breakdown

696reviews

  • 5 Stars
    448
  • 4 Stars
    184
  • 3 Stars
    40
  • 2 Stars
    13
  • 1 Stars
    11

Great place to stay. Convenient for motorway too.

By

2017 十月 21

club

Very comfy rooms and the leisure facilities looked great

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The best Holiday Inn we've stayed at

By

2017 十月 21

club

Such a lovely hotel in a lovely location. Greeted with a smile and offers of helpful local information.
The room was lovely and clean. It was the first time we have stayed at a hotel where our room was made so special for our anniversary - a card and gift was waiting for us too.
The staff were very friendly and helpful.
The breakfast was very nice and as expected. A good selection for everyone.
There's always room for improvement in every hotel we stay at, but here I would just be nit picking.

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Very expensive for what you get

By

2017 十月 19

Friendly staff, quiet, clean, safe

On the other hand "very poor"selection of cheese, bread and fruits at the breakfast. Always a few slices of cheese. No water pr fruıit juice towards the end of of breakfast. Very expensive hotel for what you get. Did not have hot water in the morning because boiler fuses tripped. I think this was due to many people taking shower at the same time. No elevator at the hotel. Location seems far from everything. Food at the restaurant was not very good.

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Great gotel

By

2017 十月 18

club

Lovely hotel and great facilities including a pool. I don’t recommend the food in the bar however. Over priced and not very good quality. Go out to eat but stay here! Lovely staff too.

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Friendly and considerate staff

By

2017 十月 14

All members for the staff team were friendly with smiles that were genuine. They were attentive in conversations and extremely helpful.

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As reliable as ever

By

2017 十月 14

There is something reassuring about returning to a hotel where you know that everything will be fine. Such is the case with the Holiday Inn, Brighouse. From a warm Yorkshire greeting to a familiar, comfortable room to a bed that makes sleep obligatory. Everything works as a good hotel should. The one gripe was breakfast. Perhaps I was eating at a time beyond optimal for staff but things were less than their usual good. The lowlight was a request for poached eggs on toast - my request was met by a response which indicated toast was my responsibility but yes eggs could be managed. Really? Does the kitchen not have a toaster? So lukewarm toast eventually said hello to over poached eggs. Compared to a rival hotel chain the day before, this was poor. Change your policy, Holiday Inn, and bring the customer a breakfast, not half a meal. Even the transport cafe down the road does better.

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great service

By

2017 十月 14

the service and attention we received from james the front of house manager was excellent we were even given the room that we had stayed in on previous occasions and all of the staff including restaurant, reception,also housekeeping were very attentive we were made to feel at home, it is our favourite hotel and we have stayed at many ihg establishments over the years.
p.s. this is the second attempt to leave a review because for some unknown reason the first one failed to appear on the reviews section, better luck this time and hope to visit soon.

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Weekend away

By

2017 十月 12

Fabulous weekend away great rooms very clean lovely staff especially a lady called Christine

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Relaxed and efficient

By

2017 十月 12

club

We have stayed here on a number of previous occasions and have never been disappointed.

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Nice hotel, service could be better

By

2017 十月 12

A warm welcome on arrival. However, service at he bar was slow; with most occasions when wanting to be served there was nobody about. Breakfast hugely overpriced at £14.95, and menu choices limited and also expensive for what it is.

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Excellent value for money

By

2017 十月 11

My friend and I were on a weekend break. Never been to the Yorkshire Dales before. We could not have been more pleased. Unfortunately we did not have the time to use the leisure facilities but other guests said they were very good. Would not hesitate to recommend this hotel to anyone. Well done to all the staff.

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All round excellent hotel

By

2017 十月 10

club

Never used a holiday inn before but we were astounded by the quality and presentation of everything. The rooms were very modern, clean and well presented, the facilities such as swimming pool, sauna, steam room, gym and jacuzzi were all outstanding, all of the staff were very helpful and friendly and MOST IMPORTANTLY the breakfast was delicious and there was a nice spread to cater to all!

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