 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.5
95%
Recommend This Property
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Excellent staff
Byturtles
25 July 2017
I have stayed at this hotel nany times and each time the staff have always been excellent, James at Reception and Debra at breakfast. The only let down is the limited choice on the Dinner Menu in the Bar. Very poor choices unless one is keen on Burgers.
Comfortable, relaxing facility
ByRun for Fun
24 July 2017
Nice facility, pretty grounds, nice view of the area. Convenient location, good breakfast, relaxed atmosphere
Very relaxing in handy location
ByBrighouse 2
24 July 2017
The pool, sauna and steam rooms were lovely, mostly quiet, always clean and fluffy towels for guests.
Breakfast was excellent and the chef was happy to cook additional items (we were staying for a while)
Our suite was very calm and quiet, somewhere to escape to, not overlooked but with lovely views towards Brighouse across the fields.
We had a dinner brought to the room and ate in the dining room one evening and were disappointed - the food was ok, but poor value. Better to go into Brighouse where there is a good selection of food on offer
Desk staff were helpful, breakfast staff also. Any mistakes were corrected quickly and efficiently
Loads of space in the car park
Nice touches with complimentary robes (had to ask), chocolate, water etc.
Bed was very large and comfortable, bathroom ok
Dishonest Hotel Staff
ByVRUP
24 July 2017
Two rings of sentimental value stolen by staff, reception staff couldn't care less and dissappointed with the service provided.
Business stopover
BySi101
24 July 2017
A clean and modern holiday inn, with gym, pool and sauna- fine for a business trip
Great stay
Bykatie17
18 July 2017
The staff meet your needs down to the last detail. They are polite and attentive. We had a great 2 day stay here for a wedding. The room was a good size, quiet and the bed was comfy. The breakfast was an excellent buffet, i couldn't get enough! the only thing i could nit pick was we found old soap down one of the sofas, and old sweets behind the TV so attention to detail could be an issue. The food at the wedding was average, the potatoes and Yorkshire puddings did not taste fresh which was very disappointing as the breakfast was exceptional. Saying this, this did not spoil our stay. We will defiantly be back in the future !
Comfy clean bed and amazing service.
BySue38
18 July 2017
We had an amazing night, the room was very clean and the bed was very comfortable. We only had the breakfast but it's fantastic, the staff couldn't do enough for us. We can not wait to come back for our next stay in September.
Comfortable friendy and clean
BySharpy
18 July 2017
I would recommend this hotel to family and friends not just for the hotel also as a wedding venue as I did on the way out of your hotel to a couple who was planning there daughter's wedding over al excellent experience thank you.
Great Staff
ByCaz38
17 July 2017
Friendly and efficient staff, comfortable room, great pool jacuzzi with fantastic views
Quality of staff
Bylamporta
17 July 2017
I have stayed at a few Holiday Inn's but this Brighouse stay for the weeks I have been here have been made excellent by the quality of staff. They are professional, always happy and really know how to make guests welcome.
Comfortable and friendly but a few underlying issues
ByH1234
17 July 2017
Comfortable enough and slept well but some décor was pretty tired and I had a dirty towel - which they dealt with immediately and really well.
The only meal I ate was breakfast which was a bit disappointing - quite watery.
Relaxing weekend with comfortable accommodation.
ByCeri
12 July 2017
Great weekend. Visited York races and surrounding villages with friendly surroundings, landscape and views. Will, definitely return and soon.