Rated 4.0 out of 5 by 353
Rated 4.0 out of 5.0 by AshtonM123 Courteous and Helpful!!
Thank You for being very courteous and helpful! I had a very nice time at your hotel. I was attending a wedding at the Royal Botanical Gardens and I lost my wallet. Your staff was able to transfer my deposit over to my girlfriends account so I wouldn't lose it, which was a very big sigh of relief! I eventually found my wallet at the local Wendy's where I left it : ), so it turned out to be a great day!!
I thoroughly enjoyed your breakfast, your staff was very nice and attentive and the breakfast was delicious. If I stay in the Niagara area again your hotel will be at the top of my list!!
August 25, 2015
Rated 5.0 out of 5.0 by elly65 hotel service was good, staff were pleasant and helpful.
We enjoy our hotel stay property was clean and staff pleasant, guality of food was good, however felt breakfast a bit pricey. chiildrens menue was good and price good.
August 25, 2015
Rated 1.0 out of 5.0 by Gari The fox in the box Terrible experience
This has to be the worst Holiday inn experience I have ever witnessed
I had to walk through a gymnasium full of LEDs walk up stairs and listen to a youth club environment
The last think I need after traveling and working all day
Incredibly bad experience
August 21, 2015
Rated 5.0 out of 5.0 by Honeymooners14 Honeymoon Weekend
We had a wonderful stay here. Courteous helpful front desk staff.
Buffet breakfast was very good.
Close to many restaurants.
Would recommend to friends and family.
Sonny and Deborah
August 20, 2015
Rated 5.0 out of 5.0 by Tubie Staff
Staff were very hospitable and helpful. Food was much better than in previous years. Meeting rooms and sleeping rooms were well cred for.
August 19, 2015
Rated 2.0 out of 5.0 by SteveMW Disappinted in Burlington
I am normally not one to complain at all ... but you asked. My stay was far less than perfect. Musty spell in my room. Even though I called ahead for late arrival due to border delay they could not find my reservation. Staff seemed confused. Key card didn't work from the moment I got to the elevator as I was on the Executive Level. Breakfast was just OK, Bathroom old and dated with tiny toilet.
August 19, 2015
Rated 2.0 out of 5.0 by JenP64 Not impressed!
We booked at this hotel because I had stayed before and been happy with the accommodation - not so this time. When I turned down the sheets, I found the maid's key card in my bed. Obviously she had been there but we had to go to the desk to restock our own coffee cups and glasses since none had been left. Also, hair from past guest in shower and unless the size of beds has changed, I paid for a Queen and got a Double. I was too angry and frustrated at the time, as well as, too tired to complain so we stayed a sleepless night (fan for air conditioner incredibly loud) and left as early as possible in the morning. Staff checking in was friendly - staff checking out didn't even look at us or greet us.
This is the first time I've ever written a review for anything - disappointing, will not stay again.
August 13, 2015
Rated 5.0 out of 5.0 by dead ewok Comfortable bed and great service
Flawless service as always, room was nice, clean, and most importantly cold for those hot summer days
August 10, 2015