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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 1026 reviews
95%
Recommend This Property

Ratings Breakdown

1026reviews

  • 5 Stars
    823
  • 4 Stars
    135
  • 3 Stars
    29
  • 2 Stars
    27
  • 1 Stars
    12

Sufficient service, nice hotel.

By

15 August 2019

club

Two thing to know before booking: Parking is $15 a day and they charge a $30 incidental hold upon check-in. My check in process was easy. My stay was fine until the second day. As i was leaving around 11am, I asked the front desk to have my room serviced for new linens. I come back around 1pm and see that the bed was made with the same sheets. They were able to fix this after I asked again and the front desk looked at the manager stating "He wants the room fully serviced, not just refreshed and is just now reporting this". Over third shift I asked about welcome amenities for club members. The guy, Richard, didn't simply respond "Your amenity is a welcome to our hotel and thank you for being an IHG rewards member." Instead he made a point to be bluntly sarcastic and reached out his hand for a handshake, I was confused by this but still reciprocated the gesture. He says "i'm Richard, I replied ok... i'm Gavin." Then after an awkward moment of silence he says "that's it, there's your amenity." Only half of the sundry shop had items on the shelves and they charge $3 for a bottled water or soda, which is fine, but there aren't prices on anything so its a little bit of a surprise. Also, a few hours after my check out I was billed an extra dollar, which is little and doesn't seem worth mentioning but might as well after all of this.

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