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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 780 reviews
89%
Recommend This Property

Ratings Breakdown

780reviews

  • 5 Stars
    376
  • 4 Stars
    272
  • 3 Stars
    76
  • 2 Stars
    35
  • 1 Stars
    21

Staff friendliness

By

28 April 2017

club

As soon as we arrived at the hotel we had a very warm greeting by the young lady on reception called Hollie. She was very attentive and friendly and sorted out the booking in process within a minute or two. As I was a HGI member she asked all the relevant questions about free newspaper, room service and late departure if required which I did take advantage of as one of my party had a disibilty.
I have already recommended this hotel for a stay.

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A Bad Experience

By

25 April 2017

See separate review of concurrent booking and the experience re the very negative and unhelpful reception staff member encountered - IMHO anyhow. Despite an undertaking to provide a personal response to my complaint, nothing whatsoever - not even a direct acknowledgement of it - has been received from the hotel management and I have given up trying to communicate with them. Not a good experience and IMHO again no way to treat / retain Spire Elite users.

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Coventry

By

25 April 2017

platinumelite

The hotel was reasonably busy. A room upgrade was not available for a Platinum member., which was disappointing.

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Excellent place to stay

By

23 April 2017

club

The staff went over and beyond to make us feel comfortable and happy. The amenities were brilliant. Great food and drinks. Great for kids. Overall a great place to stay. We really felt relaxed afterwards and would highly recommend.

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Goo food and service

By

23 April 2017

Value for money only problem room was cold food was excellent and staff very good

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Excellent service

By

22 April 2017

club

I would definitely recommend this hotel. The staff are excellent and it is great to see so many familiar faces over the years. The food is of a high standard but the rooms are in need of an upgrade. It would be nice to see a fridge or a mini bar in the rooms.

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good service and comfortable stay

By

22 April 2017

club

My stay was pleasant and comfortable, the gym and pool are well maintained and clean. I will come back and stay again soon.

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frosty stay at the holiday inn

By

21 April 2017

room was freezing no heating
sofa bed should have been a double but got a single
no room at the inn to change rooms

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A Comfortable and Relaxing

By

20 April 2017

club

Stopped here for a weekend whilst my other half was attending an event at the hotel. The hotel was comfortable and relaxing and conveniently located for travel.

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Overnight stay for my wedding day

By

18 April 2017

club

Staff very helpful with room change and storing items. Also informed me about img reward benefit of late checkout. This was very much appreciated as my wedding party took a long time to get dressed.

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Average stay in an average hotel

By

18 April 2017

club

Average stay in an average hotel.
Or does what it says on the tin.

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Business Stay

By

16 April 2017

club

Overall hotel fine, apart from no hot running water in the morning for my shower

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