 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.2
82%
Recommend This Property
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Open Gallery
Hidden but comfortable
ByRC Road Trip
20 October 2020
Not the prettiest location but easily accessible, safe and very clean and comfortable. Hope to return on derby day!
Recent stay
ByHotel stayer
17 October 2020
Pool is not open and that is not reflected on websites
No points ?
ByMoreday
06 October 2020
Did not like that you call the hotel and you get transferred to a third party for reservations and not know it, then you don't get get your IHG points after you give them your business, that's discouraging and why even bother having the IHG program and I'll give some other hotel my business
Clean but too expensive
ByBmw07
30 September 2020
We spent 250 for 2 nights and couldn’t use the pool and didn’t get breakfast. Either make it cheaper to stay or open pool and serve breakfast. We pay for hotels to get these things as well. Vacations or breaks from the norm.
Nice
ByAaronB84
30 September 2020
I had a very nice experience with your services I will be back thanks.
I had a wonderful stay
ByKitT
30 September 2020
The front desk staff was very friendly and helped me whenever I had questions. The room was very clean and the hotel itself was very clean. There were ways to sanitize and keep yourself distant from others.
good
Bycc123
15 September 2020
It was just want I needed for a 1 night stay. The front desk representatives were friendly, and the lobby and rooms were clean.
Great Service, So-So Room
ByAdam
11 September 2020
The service was top notch. Front desk staff was great. Room cleanliness was kinda meh. The rooms are kind of outdated. Most of the amenities are shut down right now. While I understand that, given our current situation, it seemed a little overkill. No food options, no relaxation options, just a so-so room for a good price. It's super close to the airport, Kentucky Kingdom, U of L, Churchill Downs, and some grocery stores and fast food. If you're looking for a really cheap and decent room, this is the spot. If you're looking for a really nice room, or to feel posh at all, maybe keep looking.
Excellent Staff
ByJen S.
03 September 2020
The southern hospitality of the staff exceeded our expectations. MJ and Betty went above and beyond to make our stay seamless! THIS hotel will be our hotel of choice!
Great Hotel
ByRachael
31 August 2020
Very clean hotel. Kind and helpful hotel staff. Very comfortable beds. They had made some adjustments due to COVID but that is to be expected and understandable. Great experience regardless
Could have been better
ByResidentRockStar
28 August 2020
Staff could have been more pleasant and hotel could have modified amenities instead of cutting them completely. If you're not going to provide all the services included with a basic stay the rates should be lowered to reflect the lack of these services.
Accommodations were excellent and very Comfortable!
ByDale803
23 August 2020
We have been staying with Holiday Inn Express the Last 10 years and have never had any problems during our Stay.