 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
|
Open Gallery
Nice staff
ByLisa59
19 October 2020
Due to COVID the food service was bagged breakfast. We were disappointed we did not have a microwave in our room. Also, I think ALL the rooms should have a comfy chair to sit in. Some people (like me) don't like to just sit on the bed. It was a nice hotel and I felt safe during this time of COVID. The staff were all very nice.
The bed smelled of dog urine
ByNathan
02 October 2020
One of the worst IHG stays I’ve ever had. The staff did not wear mask and they did not enforce the guest to wear them either. Once we go for the room the bed and sheets smelled of dog urine. It was clear COVID and cleanliness was not a priority at this property.
Good choice for stay outside of downtown Louisville
ByMike
28 September 2020
Excellent staff. Good value.
Disappointed restaurant and bar were not open, but there are choices nearby. Missed not having breakfast
Lovely venue for a convention--too bad ours got cancelled
Bydoro
27 September 2020
The rooms are generous and the beds comfortable. Because there was no maid service the price was reduced.
All the restaurants were closed, yet there were tempting photos of food in the elevators--cruel.
Breakfast in a bag was a pop tart or muffin, a granola bar, an apple or orange, and a bottle of water.
Staff tried to be cheerful and helpful.
Comfy Stay
ByJoRo
24 September 2020
Dont let the rough exterior sway your stay-- well manner staff and comfy rooms. I recommend this location.
Great customer service!!!
ByBig Greener
23 September 2020
Great service!
Sorry, short on time... but great customer service
comfy
ByRaw37
22 September 2020
In town for a hockey tournament and this hotel was super comfy and inviting. With the rinks would have been this nice.
Great place to stay
ByWabbit
21 September 2020
Great experience all around. Especially in the midst of a pandemic.
loise level
Bybobb
10 September 2020
Road noise at this property is significant. If this bothers you don't stay here.
Good location.
Byjrdhmd
08 September 2020
Was awakened at 3:30 am one night when someone was given the room key for our room. Fortunately we had the security device to keep the door from opening all the way. Don't know what happened there. Kind of frightening.
Frequent Visitor
ByChimes
08 September 2020
I always stay here when in Louisville. Staff is super nice. Rooms are clean. Beds are great.
Great stay!
ByJohn
07 September 2020
Very fine hotel. Great room and I enjoyed the gym!