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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 870 reviews
95%
Recommend This Property

Ratings Breakdown

870reviews

  • 5 Stars
    536
  • 4 Stars
    252
  • 3 Stars
    46
  • 2 Stars
    24
  • 1 Stars
    12

Just awful food and then customer service

By

24 April 2018

club

Has to be the worst Holiday Inn if not hotel that I have ever dined in. To cut a long story short I will just mention one of the many things that we complained to the Operations Manager about - from the restaurant menu we ordered ‘Chicken liver pate, with onion chutney, French leaves and an artisan bread’ what we were presented with was a slice of coarse chicken liver pate, a small handful of only Frisee leaves (which although popular in French bistros does not originate from France). The plate also contained the largest dollop of BRANSTON PICKLE and a proportionally much smaller slice of Brioche that was toasted and cut in half.
The chicken liver pate appeared to be from a supermarket and while this could be forgiven as could the misrepresentation of ‘French leaves’ as perhaps the terminology ‘Leaves’ was the plural and not types of leaf. Branston Pickle is not an onion chutney in any form as it contains the following: - Vegetables in Variable Proportions (54%) (Carrot, Rutabaga, Onion, Cauliflower, Marrow, Gherkin). Toasted Brioche cannot be described an Artisan Bread in any form, Artisan Bread is made with four basic ingredients: wheat flour, water, salt and yeast. Sourdough is sometimes used in place of the yeast and other flavorings such as cheese, fruit, nuts, herbs and spices may be added for variety. The main differences in these breads are the technique used, it’s outrageous to see that your company served a manufactured piece of toasted brioche and describe it as ‘Artisan Bread’.

Oh, and all the Operations Manager stated was that her staff had refunded us for this starter which in fact they didn't!!!

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