Rated 4.1 out of 5 by 490
Rated 3.0 out of 5.0 by Henda35 Holiday Inn Sevenoaks
Hotel is a little tired, although staff were generally very polite and efficient.
June 21, 2016
Rated 3.0 out of 5.0 by Verified Reviewer Passable, but not of standard I expect from Holiday Inn
Hotel staff were pleasant enough, but overall hotel had a bit of a run-down field. Room Service was practically non-existent when I arrived just after 10:00pm - only cold sandwiches available. Heating in room didn't work. No lift, so had quite a hike to room on 2nd floor. Not any offered help with luggage, yet I am over 60.
Way below standards of other Holiday Inn's I have stayed in.
June 20, 2016
Rated 1.0 out of 5.0 by StuartAdairTewkes Service goes out the window in the evening.
Some colleagues and I have been staying at the Holiday Inn, Maidstone for a few weeks now and whilst the hotel has its good points; service at reception and quality of the breakfast, there has been a definite downturn in what I regard as the absolute most important thing….Service!!! Examples over the past weeks have been waiting for over 10 minutes to get a drink at the bar in the evening and a long wait to get a table in the restaurant as there was nobody at the desk. The number of staff working in the evening is just too low and those who are working look like they are run off their feet. Tonight was a good example. The hotel is full yet only one person is serving at the bar. I’ve just had to wait 10 minutes to get a drink and at one stage there were seven people in front of me. A lady called Lily was working the bar and was absolutely being run ragged; it looked like she is the only person actually doing any work. I don’t blame her but I do blame the management team who clearly think the way to success is to cut staffing numbers to an absolute minimum. Clearly the ratio of staff to guests is an issue here so I’ll help out by staying somewhere else where hopefully I can experience a higher level of service.
June 7, 2016
Rated 3.0 out of 5.0 by Hotelier15 Hotel was much better previous
Have not stayed here for several years. I had a great time here previously. Not so this time round. Public area looking tired.
Room was ok but not as executive standard as advertised.
June 7, 2016
Rated 4.0 out of 5.0 by CB 0001 Good sized clean and quiet room
Liked the public areas as they were comfortable with a nice bar areas.
Room was comfortable and a good size.
Furniture pretty much as expected with minor chips off the wood. Bathroom was clean but bath was probably moving towards its end of life as the enamel was pretty faded.
June 6, 2016
Rated 4.0 out of 5.0 by Higgsy56 Business Stay
Reasonably priced hotel, very convenient to M26, terrible service in bar with bad attitude shown by one staff member
June 4, 2016
Rated 4.0 out of 5.0 by Eardstapa Helpful staff, very good food, great location
My executive bedroom was large and comfortable, though the desk chair was tilted back at an odd angle and the sofa was rather tatty. The bathroom was clean, the bed just right. Both dinner and breakfast were excellent, the staff friendly and most helpful. I'll be back!
June 4, 2016
Rated 5.0 out of 5.0 by Ginncy Holiday stay
Great location, lovely restaurant , friendly staff and good facilities. Kids could not wait to get back to the in-door swimming pool at the end of the day and all loved the breakfast and dinner's we have. We saw bunnies in the window every morning and had a lovely and relaxing time. Check out was 12PM which was an added benefit to us.
The room was a bit shabby and could do with a small refurb but otherwise, fairly clean and comfortable.
June 2, 2016