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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 592 reviews
86%
Recommend This Property

Ratings Breakdown

592reviews

  • 5 Stars
    254
  • 4 Stars
    201
  • 3 Stars
    90
  • 2 Stars
    31
  • 1 Stars
    16

Nice hotel

By

21 February 2017

Very nice hotel huge room spa really good
We really spend good time in it
Only problem my daughter left her iPad in the room and strangely they never find it which is make me really disappointed

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Winter break

By

20 February 2017

club

Great hotel, well located and excellent staff.

Breakfast was probably the best we have had in the UK.

Asked if we could use the pool area after checking out, was tpld by hotel yes, but pool attendant didnt agree. After a phone call to the hotel he reluctantly allowed us in...very grumpy man.

Asked if we wanted a morning paper (Sunday morning) and were told that there would be some in the lounge) said we would just pick one up...but none at hotel on Sundays, bit annoying, but there is a garage a few minutes drive away which sells papers, so no drama in the end!

Room was very comfortable Saturday, but cooled down on Sunday (however it did snow a little on Saturday afternoon)

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Nice hotel

By

20 February 2017

club

Good hotel, lovely foyer with open fire (gas). Clean rooms. Dinner in restaurant painfully slow service. Would go again, might not have dinner again.

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Hotel

By

20 February 2017

platinumelite

Brilliant warm and friendly with good food and drinks staff were excellent service excellent
Room was spacious looking forward to going back

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Memorable stay

By

19 February 2017

club

Great size family room, good food, friendly staff and great pool for kids.

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Nice, quiet comfortable hotel

By

19 February 2017

Overall a pleasant place to stay. Bit disappointed with the speed of the service and attention to detail in the restaurant, and at breakfast the staff are completely disorganised and it's a bit of a shambles! Breakfast food ok. Evening food fairly good, although not much choice.
Average leisure facilities, small cramped gym

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Stay at Holiday Inn Maidstone

By

17 February 2017

club

Excellent stay and food. Great rooms, quiet, clean and comfortable.

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Good surroundings and friendly helpful staff.

By

15 February 2017

platinumelite

I had my leg in a brace following a knee injury. The staff went out of their way to make sure that my stay was comfortable. They were very helpful.

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Good for business

By

11 February 2017

The hotel is looking a little tired, however the good service, good food and size of rooms more than makes up for this. Perfectly good for business accommodation. Wifi good and fast. Food surprisingly good.

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Good choice of food but room cleanliness poor

By

11 February 2017

platinumelite

Great location, plenty of onsite parking, free wifi in the room was excellent with strong connection speed, ordered room service it arrived within 30min. The quality of the food and menu choice was excellent when comparing to other holiday inns. Room cleanliness was poor, in particular the bathroom had not been cleaned properly, the bath was dirty and floor had lots of hair on it. The room itself and bathroom looked dated, it was in need of refurbishment and new furniture, the chairs were quite dirty. My booking requested a double bed but the room given had 2 singles which always annoys me when travelling alone. This hotel is a great choice for a one night stopover if all you want is a bed and some good home cooked food.

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Will stay again and again

By

07 February 2017

club

Stayed in a basic room which was clean and comfy. We also had a fried he which was a bonus. Defo would recommend this hotel

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Awesome

By

06 February 2017

platinumelite

I have to say I loved my time at this hotel, it has been fantastic. The service was great !

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