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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 589 reviews
91%
Recommend This Property

Ratings Breakdown

589reviews

  • 5 Stars
    362
  • 4 Stars
    149
  • 3 Stars
    46
  • 2 Stars
    15
  • 1 Stars
    17

Good rooms, bad service

By

23 March 2017

club

We booked a block of about 17 rooms for our wedding in town. We ran into multiple issues with the staff, and both the bride and groom and all of our guests became stranded and separated from the hospitality room we booked and the main floors for over an hour DURING our rehearsal dinner, due to their elevators breaking down. The rooms were good, but the overall experience for us and all 30 of our family and friends that stayed there for two nights was very poor. We can't get those important moments back.

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lousey internet and maids don't speak english

By

22 March 2017

club

asked for floor mat and she couldn't understand a word I said

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Not great

By

21 March 2017

club

Mix up with the room I booked ... then the type of room wasn't available... had to come back hours later .. when I finally got my room the keys didn't work ... overal not pleased with my last stay here ...

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Nice family get-away

By

20 March 2017

club

This is a great family hotel - staff was very professional, rooms were comfortable and amenities we great - lots to do at the hotel and in the area!

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Nice and cozy

By

19 March 2017

club

There was a very comfortable place to relax. Clean and quiet room, comfortable bed.

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Nice hotel with a few problems

By

19 March 2017

club

Staff were fine and what I brought to their attention was looked after. What I didn't want to get into with them was the other things that I just didn't want to deal with because we were in town to enjoy a jazz concert.
The bed was uncomfortable, like sleeping on a rock. The sheets were not even close to soft, perhaps too much bleach, who knows.
The temperature fan was so loud, it was ridiculous. Finally turned the whole thing off.

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Great suite

By

19 March 2017

I reserved a 2 queen bed suite and when I checked in, I asked for the top floor. I explained that I had 3 grandchildren with me and they wanted the top floor. Super nice receptionist and knowing I'm a IHC member, she gave me a top floor room. The suite was very spacious, super clean, well laid out with a kitchenette including dishes, cutlery etc. My only small complaint is I would rather a duvet than a blanket for the pull out couch!

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Service and cleanliness

By

19 March 2017

It was a great relaxing family vacation stay. Would gladly stay there again.

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Beautiful Hotel

By

16 March 2017

club

The staff are amazing and totally accommodating. Hotel is beautiful and clean.

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Feb 2017

By

15 March 2017

club

OK hotel with convenient location next to QEW, good for a business trip.

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Business

By

15 March 2017

excellent hotel with friendly and knowledgeable staff ready to assist anytine.

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Great guest room, but issues with pillows comfort

By

14 March 2017

club

We have stay many times at the Holiday Inn St. Catharines and have always stayed in a jacuzzi room. We enjoyed our stay this times as we have always enjoyed our stay. The only complaint we had were the pillows on the bed were all too soft and did not provide a comfortable sleep for my spouse or I.

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