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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 1161 reviews
90%
Recommend This Property

Ratings Breakdown

1161reviews

  • 5 Stars
    717
  • 4 Stars
    284
  • 3 Stars
    81
  • 2 Stars
    47
  • 1 Stars
    32

Great spot for wine tours

By

09 November 2019

This hotel is a great spot to hang for the weekend. very central to all wineries. Lots to see and do. Very family friendly.

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Great management team

By

07 November 2019

club

the hotel was in great shape and they are renovating all the time

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okay

By

06 November 2019

club

room had previous guest socks on the floor indicates that the room wasn't vacuumed

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Comfortable bed. Friendly staff

By

06 November 2019

club

Stayed for a weekend for a friend's wedding. Hotel was comfortable and clean. In room fridge and microwave were helpful. Staff were friendly and the location was super convenient.

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Decent but some updates or recommendations

By

04 November 2019

All in all th hotel is decent with lots of good things. They are in the middle of renovations in the restaurant and bowling alley area so that will be some great changes and they look good so far. I would say the rooms could use a bit of updating. The biggest downside was the pool stuff, we didn’t go into the pool but the hot tub was luke warm and needs to be hotter. It was too cold to actually sit in, along with the steam room. We sat there for 10 mins and it never really warmed up. Those were the things I was most looking forward to and was most disappointed in. The only other note was there was a housekeeping staff member that seemed very “pushy” on whether we we done or leaving etc. They clearly wanted to get into the room to clean but asking us every time they saw us in the hall was a little annoying.

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Lovely property

By

01 November 2019

club

Upon arrival my husband and I were greeted by friendly employees and were upgraded to a one bedroom suite
Room was very quiet and our stay was pleasant

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great hotel

By

01 November 2019

always enjoy my stay at this hotel. Food and service is great - have never had any issues in my 20 stays. Cannot wait to see the restaurant when the renovations are complete.

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family gathering

By

28 October 2019

great stay friendly staff room was very comfortable and I would stay here again. I really liked the bowling alley.

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Business made comfortable and easy

By

28 October 2019

club

Great staff. beds are very comfortable. Laundry room only has one machine. Restaurant staff is amazing, food was delicuous. Cafe is great. Beautiful washrooms

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Great all around Hotel !

By

24 October 2019

I stay here a lot and am always satisfied. Good location plenty of food places within walking distance, bank next door for money exchange. Staff is excellent and rooms are clean and quiet. Cafe, restaurant, and even a bowling alley is on site. Easy access to the QEW for going to Niagara Falls, etc.

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excellent place to stay

By

24 October 2019

enjoyed all eight days, with friendly staff, and great service.
Wonderful breakfast each day, and will be back next year.

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Excellent

By

23 October 2019

club

Every aspect of my stay was first rate. I would only recommend replacing luggage carts with newer ones with air filled tires.

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