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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
92%
のお客様がこのホテルをおすすめしています。

総合評価

4.6

XXに基づく 1276 お客様レビュー
92%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1276お客様レビュー

  • 5 スター
    961
  • 4 スター
    193
  • 3 スター
    53
  • 2 スター
    43
  • 1 スター
    26

Terrible and insulting "customer service" to a preferred customer

By

10月 22, 2021

I've hosted entire conventions at this hotel in the past because of it's "newness", location and great convention facility. So when I had an occasion to be in North Cincinnati for 2 days it was the natural choice for me to book a room there. Check in went fine and the room was ok, nothing special. Problems began on Day 2 when I returned at 8PM to an un-made room.

I talked with the front desk clerk who was patronizing and insulting to me. I am a Elite Gold Member at IHG and have travelled professionally for more than 40 years. Never Have I been so insulted by hotel staff.

I was told that "I hadn't requested maid service and thus did not get it." When I ansered that I never heard of such a thing nor was I informed at any time about that, the clerk just argued with me and insisted that I was told upon checking in about their "policy."

The best they would offer was a set of clean towels. Big deal.

I paid a premium price for a premium room. I expected premium service but in this instance I don't think that expecting daily maid service is a "premium service."

I don't believe my expectation was unreasonable, nor was I ever told at any time about this crazy "policy." Instead I was insulted, offended and will not ever stay there again. There are just too many other choice and too many other chains in which I have status that is respected and appreciated by those working at those establishments. They really should lose their franchise agreement with IHG hotels. No accommodation was offered.

Lastly, I was unable to get a simple glass of plain iced water at the breakfast area. They have this jug of water filled with more lemons and limes than water rendering that water undrinkable. When I asked someone to go in the back and bring me a glass of water, I was told they can't do that. Really????? I had to take medicine. Jeez.

And by the way, check out the lovely view out of the room they assigned to an IHG "GOLD ELITE" member - this is really a fine way to welcome a "valued" guest - PATHETIC!

Lastly, there were two nasty (Urine??) stains on the bedspread and sheets in my room. No chance of that getting addressed due to the "non room cleaning policy."

Overall assessment is: VERY BADLY MANAGED.

Do yourself a favor. Don't stay here. Many other properties right next door and will be better choices.

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Nice place!

By

10月 20, 2021

club

Customer service at the front desk was friendly. The room was clean.

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Business meeting

By

10月 19, 2021

club

Good place to stay, understaffed. Disapointed in food offered for business dinner and breakfast.
Clean

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Beautiful building poor service

By

10月 14, 2021

I was told when I booked the room we had a free breakfast. That did not happen we had to pay for it. It was a very poor breakfast ran out of coffee both days and the food items cold. Who runs out of coffee??? They did not clean our room,Went down to the front desk asking for towels no one at the front desk, found a lady in the back room sleeping.When she awoke she complained about no one helping her. I asked her for towels she told me they was out. I asked her what we’re supposed to do for showering she said she didn’t know. I asked to speak to a manager as she turned her back to me she said FINE and just walked away . I said down in the front lobby waited what seem to be forever finally a lady appeared with a handful of towels explaining to me this must be my lucky day she found some towels. I explain to this lady it was not my lucky day because I didn’t have any fresh clean towels in my room. Which I had paid for.

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Excellent Hotel

By

10月 13, 2021

club

I don’t normally write reviews but felt the need to with my experience. We had a small leak on our bathroom toilet dripping onto the floor. I called the front desk and within minutes a maintenance guy was there fixing it. I was highly impressed considering it was 6 PM on a Saturday night. Every staff member we encountered was friendly and helpful. Computer systems were down but they were still able to assist people the best they could. Room was clean. Hotel is conveniently located near many food and shopping choices. We stayed for a Bengals game and downtown Cincinnati is easy to get to from this hotel. We will stay here again if the need arises.

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Staff

By

10月 04, 2021

club

All staff that I've encountered have been professional and accommodating.

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d

By

10月 02, 2021

should have been compensated for sleep loss
as well as late breakfast as i was late to the job site

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joe

By

10月 01, 2021

Clean rooms and building. The parking lot is a little tricky to get into. The young gentlemen who checked me in was very nice and curtious. I didnt have an ice bucket in my room and he took care of it immediately with a smile.

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Superb staff

By

9月 30, 2021

club

It is always management that sets the tone of staff & they must have excellent management as every single person I dealt with was exceptionally cheerful, accommodating and professional. The low sleep rating was the result of very loud party on my floor at 3am. One call downstairs & manager handled it.

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Wedding Stay

By

9月 29, 2021

club

Everything was great and really clean... I would stay here again and I would recommend to others.

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Staycation Spot

By

9月 29, 2021

I love this hotel it's very clean and the staff is friendly. The hotel is near everything. The food was excellent. This is me and the hubby's go to spot for a quick getaway. I highly recommend this hotel.

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Don't go by the pictures on website

By

9月 23, 2021

club

The pics are apparently wrong and the titles on the room photos do not correspond to the room names when you are booking. Like at all....

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