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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
87%
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整體經驗

4.3

根據 2058 評論
87%
推薦此物業

Ratings Breakdown

2058評論

  • 5 星級
    1329
  • 4 星級
    404
  • 3 星級
    133
  • 2 星級
    92
  • 1 星級
    100

The beds were comfortable, service was great

By

6月 30, 2021

platinumelite

It was a great hotel, with excellent amenities, great costumer service, nice safe and clean environment.

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hotel needs work

By

6月 30, 2021

platinumelite

I am a platinum elite member and booked the room using points,during the check in I asked for some water i was informed that they did not offer water for free and a bottle was 4.85 i paid the 4.85 and went to my room, latter i got some ice and notice water in the vending machine was only 2.00 ? the next morning i went to use the coffee maker only to find out that it was broken.

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Will not stay again

By

6月 30, 2021

club

This is my second x staying here. Stayed because of convenience as I was attending meetings and a convention being held there. The hotel is poorly designed and very confusing to navigate. Anywhere you want to get on site is a major hike. Don’t expect to get there quickly as most of the elevators take a solid 3-5 minutes to arrive and take you where you wanna go. The room was nice, the bathroom was also nice. Would have been better if I’d had hot water. Fortunately I had friends staying also and was able to shower In their room. When I called to complain to the front desk, I was told to let it run for awhile. 45 minutes. Not an exaggeration. 45 min and that may even be in generous. If I wanted to shower in my room I had to wake up an hour before hand to start my shower. Unacceptable. The last time I stayed, I didn’t get the “incidental” charge on my CC refunded even after multiple attempts and phone calls. Next time I’m in town, I’ll stay at the motel across the street and walk to the holiday inn.

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Comfortable Bed

By

6月 30, 2021

The stay was wonderful the bed was so comfortable. Loved the shower it was excellent

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Upsetting yet Comforting

By

6月 30, 2021

club

I arrived after midnight of my night of check-in. We I arrived there was only 1 front desk worker on a busy Father's Day weekend, so he was already flustered and overworked. When it was my turn to check-in he explained that there was no more two bed suites. Mind you, my reservation was made in 2019, and reserved again in 2020 when the wedding was pushed back 2021 due to Covid. Oh, and I forgot to mention I paid IN FULL one month prior to check-in (not just a card holding my room but paid). I have two small children, a teenage son, my husband and self who would all be occupying the room. But yet they had nothing for us at 12 midnight. He managed to find a one bed suite with no hot water. They compensated for that night but even the next day after finally putting us in the correct room, they still had hot water issues.
Because of all of these issues Friday it caused me to miss my Father's Bachelor Party that I helped contribute to but couldn't attend because the hotel didn't get me into a room until after 2am. Outraged is and was then an understatement.
I can say they are clean, and staff is super nice. But the first night gave the entire stay a bad taste for me with IHG

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Recent stay

By

6月 29, 2021

Comfortable room, except for the missing privacy curtain from one side of the window. We didn’t report it since we were gone most of the day, and no lights were on while sleeping.

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Hard beds, hot bathroom, smelly room

By

6月 28, 2021

club

The staff was very friendly. The beds were extremely hard. The room had a bad smell. The bathroom felt like there was a heater on in it. There was a large vent. We waited over an hour at the airport for the shuttle.
I had previously called about leaving 2 cars an extra day on the property. I was told over the phone it was taken care of. When I checked in, the front desk had no idea I had arranged this. The front desk worker said he set it up. When I checked out the next morning the new front desk worker did not know anything about me keeping 2 cars there until the next morning. He did set it up for me. The employees are really nice, but the whole experience was aggravating and stressful.

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Not clean/bugs and hair in bed

By

6月 28, 2021

club

Upon arrival we placed luggage in room and ran to to the restaurant before it closed at 930. Once we got in our room and in bed we noticed live bugs, hair and black spots all over the fitted sheet. I notified the front desk who said they would put us in a different room but we would have to come get a key to the new room. (First of all we were already in pajamas and had a very early flight the next morning) but we went and got a new room key. Once we got to the new room here was precious guest food in the fridge and the room wasn’t very clean either. At this point we had to sleep so we stayed but don’t plan to stay again unless there are changes made. Shuttle drivers were fantastic and friendly.

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Viaje de Negocios

By

6月 27, 2021

Pésimo hotel sin amenidades, con problemas inclusive para entrar al hotel, muy mala opción

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Buisness

By

6月 27, 2021

platinumelite

Business trip, very satisfied with our stay, will stay here in the future when I. The area. Also we will recommend to all of our friends and family

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Great service

By

6月 24, 2021

platinumelite

Awesome place to stay will be going back the staff was friendly room was super clean shuttle service very prompt

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Worse Stay at a Holiday Inn

By

6月 24, 2021

After a long day and a missed flight, my family and I decided to book a room at the Holiday Inn. We had to change our room and load our 7 suitcases around 3 different times because none of the rooms that we were staying in had hot water. The toilet wasn’t even working in the second room. We finally had luck with the 3rd room after letting the water run for 30 minutes it got hot.

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