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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
81%
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整體經驗

4.1

根據 2326 評論
81%
推薦此物業

Ratings Breakdown

2326評論

  • 5 星級
    1206
  • 4 星級
    545
  • 3 星級
    250
  • 2 星級
    174
  • 1 星級
    151

Average

By

8月 13, 2022

Average service performance hotel, but Need more trained professional staff of front desk and good maintained facilities Good hotel location and lake walk. easier heading to this hotel and get out from hotel.

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Lunch

By

8月 09, 2022

There is no lunch options at this location. I would like to see more option for meals.
The other thing is the barn door used for the closet and bathroom.
This door also does not have a lock on it. This did lead to a couple of issues within the room.

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excellent service

By

8月 06, 2022

when we arrived to the property the check in process was a breeze the employees were so helpful and friendly, they informed us where everything was and what time the restaurant opened up and closed. the view from the top of the pool was really nice and the pool was well kept.

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Great stay, awesome location, beautiful scenery

By

8月 03, 2022

Excellent hotel with excellent location located at the city center,extremely clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff ,makes our trip more interesting with their advices & tips about the city ,supermarket ,shops,restaurants bars are within walking distance. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again staff for going just that little step extra for the guests!!!

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Great room, horrible customer service

By

8月 03, 2022

club

The room was clean, the location is great but the Front Desk needs some training in customer service. I arrived at around 9:00pm to check in and Front Desk Agent who checked me in had a horrible attitude. She was not friendly and very rude. When I walked up to the desk she did not even greet me, all she said was "last name". She even answered the phone while I was checking in and was rolling her eyes and moving her hands so the guest on the other end could hurry up. It through me off and left a bad taste in my mouth. Other than that my stay was pleasant and I will definitely return, hopefully I am not checked in by the same agent.

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Comfortable

By

8月 02, 2022

Room was comfortable. Elevators OK not great. Location close to the parks , a plus. Would be better if check-in earlier than 1500.

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Comfortable room

By

7月 31, 2022

Front-desk clerk greeted me and made me feel welcomed. It was a very comfortable stay and looking forward to my next visit.

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Great Place to stay

By

7月 28, 2022

We as a family were every pleased with the service received. Every friendly staff and very knowledgeable of the area. Rooms very clean and the a/c was nice and cold especially on a day when temps reached over a 100 degrees. The free parking and pools were a plus. When no pool towels available the staff made sure to quickly bring some out. Overall very pleased with our stay and we will return to this location for next stay in Austin.

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Excellent Experiences

By

7月 28, 2022

platinumelite

Awesome all around. My room overlooked lady bird and was super relaxing. The only negative thing I would have was that the window was super dirty so it was hard to see outside.

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Great location at a great price

By

7月 25, 2022

Hotel is located in a wonderful location near I-35 but the room was pretty quiet. The bar area had an excellent beer tap selection and the staff were courteous and happy to answer all questions. I would not recommend walking to or from the Austin downtown from this area at night but the availability of an cheap Uber ride makes this a non-issue. The other great feature is a shuttle service to the airport. Not sure if they have one from the airport because I did not take it.

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Clean and great location

By

7月 25, 2022

Family weekend trip. Close to capitol, able to see the bats from congress bridge from the pool which is on 6th floor. Parking great. Clean room, bathroom roomy. Excellent views of lake.

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Great views

By

7月 20, 2022

Loved the location with awesome views of the Colorado River.

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