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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
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整體經驗

4.3

根據 2425 評論
91%
推薦此物業

Ratings Breakdown

2425評論

  • 5 星級
    1367
  • 4 星級
    728
  • 3 星級
    184
  • 2 星級
    80
  • 1 星級
    66

Large comfy bed

By

12月 25, 2020

club

Repeated work stay.
Very friendly and approachable staff who cannot do enough
Evening meal great despite restrictions
Would love choice of eggs at breakfast and tomato but a small issue
Definitely will stay again

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Relaxing stay at difficult time

By

12月 23, 2020

My flight was cancelled and I needed a Ground floor quiet room (104) was perfect for me . Highly cleaned ( and I checked ) quiet , warm, Cosi bed , fluffy towels , plenty of bathroom products, nice lighting and decor - no charge for WiFi or tv use . I slept well . The room was extended without hassle as my flight was cancelled and I til someone was able to collect me and my vast amounts of luggage.

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Not great

By

12月 23, 2020

Harsh reception staff; unclear booking system. Would not return.

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Safe and comfortable

By

12月 22, 2020

Great location for Gatwick. Very clean and comfortable.

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Quiet and relaxing for leisure and business travels

By

12月 22, 2020

The restaurant in this hotel is excellent. Bravo to the Chef and his staff. More grease to you elbow!

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parking

By

12月 22, 2020

club

I have ask to stay for 18th Dec and 2nd jan with parking included on arrival i told I had been booked in only 15 days parking and was unable to stay 2nd jan due to hotel going into tier 3
As I have late arrival back in UK it would impossible for me to drive 4 hours home
I could book in to hotel at Gatwick for 2nd jan and collect my car 3rd but as I only have 15 day parking book

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terrible cx

By

12月 19, 2020

customer service team provided wrong information about shuttle bus and no toothpaste in room other things were ok reception very positive

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Mr kassama

By

12月 18, 2020

Very good nice clean hotel I recommend it any time any place

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Great Hotel

By

12月 14, 2020

club

A good experience overall, friendly staff and good facilities would definitely use again..

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Excellent customer service

By

12月 13, 2020

Excellent service from staff on arrival and they are always friendly. They also adhere to social distancing when checking in. The rooms are always clean and tidy and nothing is out of place. Would like to know to use the heating as the rooms are usually cold, but I should be bothered to ask. The food is lovely in the restaurant, although I do prefer the hand made dishes rather than processed.

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Lovely service, lovely rooms

By

12月 06, 2020

club

Friendly competent staff who go the extra mile even under Covid conditions. Thank you!

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Excellent Service

By

12月 06, 2020

platinumelite

The team at this hotel are amazing, they cannot do enough for you, really friendly and welcoming. Ana and Rob stand out especially.

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