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Holiday Inn Express & Suites 代顿南富兰克林

商务中心851号 , 富兰克林, 俄亥俄州 45005

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
推荐此酒店

整体体验

4.5

基于 796 评论
90%
推荐此酒店

Ratings Breakdown

796评论

  • 5 星级
    554
  • 4 星级
    147
  • 3 星级
    43
  • 2 星级
    31
  • 1 星级
    21

I will not be back

By

2022 五月 20

I travel for a living for work and stay in hotels for 120-140 nights a year. This location needs to improve in several areas. Customer service lacking, cleanliness absent and still run breakfast M-F as if it were still under COVID regulations. First, I called them prior to making the reservation and asked for early check-in. My flight was landing at noon and we had a funeral at 4pm. Arrive at the hotel at 2PM to check in and change and was told no. Way more detail behind it, but the guy working the front desk said he was not going to check anyone in until 3pm. So we all got ready in the two restrooms down the hall. We wait until 3 and run upstairs to put our stuff in the room. Not cleaned. Still the same as the people the night before left it. We run back down and tell the man and he says he will call the cleaners to see when it will be ready. We left and came back late that night and were able to get into a clean room. Breakfast on Sunday was great, and we took off for family time all day. Go down to eat breakfast on Monday and it was nearly absent. I asked if they were going to open all of the stuff up like Sunday and was told, "We only do a few cold items M-F so they don't waste any food." Totally unacceptable. At least warm up the cinnamon rolls your company prides itself in. Upon checkout, I asked for a call from a manager or owner. After two days, I called guest relations. Gave them the feedback knowing they would follow up with the owner. As of today, still no callback from anyone at the hotel. First 1 star I have ever given to an IHG hotel.

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Great Stay

By

2022 五月 18

club

Just passing through to pick up son for college so it was a brief stay. Nice all around. Very clean and quiet. Breakfast is king of ho-hum but that would be my only comment other than great. Didn't stay here of the breakfast though. Recommended absolutely.

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An Okay Hotel

By

2022 五月 03

This hotel management and leadership could use some help. It does have free breakfast (which is mediocre and needs some attention), rooms were clean and nice size. Pool was open, but a little small and could use some attention when it comes to cleanliness and keeping towels available. Staff members were just okay, not involved and a lot of waiting at front desk for someone to appear. Elevator cleanliness needs attention.
It’s location is very good for the area and very easy drive into the Cincinnati area from there.

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Quiet, clean and safe

By

2022 四月 26

Comfortable, clean and safe. Defenses against COVID are still in place (no maid service). Other hotels have moved past this. Not a big deal, but I was not greated as a IHG Rewards member. Actually, the desk clerk said very little upon check in. Plexiglass still in front of front desk, tables in front of it to create distance.

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Great experience.

By

2021 十二月 20

Had two minor mechanical issues during my stay:
1. The battery on my room's key card reader died and I couldn't get back into my room.
2. The retractable cord on the iron wouldn't extend.
Both of these issues were quickly resolved by the hotel staff with a simple request.
I like that the hotel actually served a hot breakfast in these pandemic times - an unexpected surprise!
I would highly recommend this hotel for its good value and friendly staff. I was able to get a good night's sleep every night during my stay there.

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Pleasant Stay

By

2021 十二月 15

Hotel room was extra clean and the beds were super comfy. The staff was professional and friendly. I would recommend this hotel for any stay for the area.

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Family visit

By

2021 十一月 20

Very quick check in. Friendly staff all the way around.

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Marv

By

2021 十一月 09

All was good except the shower was a little confusing , the spout was annoying

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Ok if you have no other choice

By

2021 十一月 03

club

Front desk staff not to concerned and your concerns. The room is was comfy but the gaps under the doors definitely let hallway noise and bugs get in !!

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Great bed!

By

2021 十月 27

club

Very nice mattress. The cleanliness of the room was excellent and so was the lobby. When I’m passing through the area again, this will be my hotel.

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Excellent service

By

2021 十月 27

club

The staff was kind and the room was very clean! They were very accommodating of our late evening arrival and check in was very quick.

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SUPERIOR experience!

By

2021 十月 22

club

Way cleaner than any hotel I have been to in the past six (6) months, and I travel a lot for work. I cannot think of one negative thing to say about cleanliness at this hotel. This Holiday Inn Express was roomier, cleaner, and by far more comfortable and relaxing than the hotel chains I usually book. The bed was so comfortable, I didn't wake up in time to have the breakfast, but I'm sure it would have been just as nice as everything else.

I was surprised this was a Holiday Inn Express and I am going to switch from my standard hotels to HIE for my business stays for sure!

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