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Holiday Inn Express 纽约市华尔街

126水街 , 纽约的, 纽约州 10005

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
85%
推荐此酒店

整体体验

4.2

基于 1307 评论
85%
推荐此酒店

Ratings Breakdown

1307评论

  • 5 星级
    705
  • 4 星级
    345
  • 3 星级
    113
  • 2 星级
    79
  • 1 星级
    65

Waited hours for a room, then black mold

By

2022 五月 20

We waited 3+hours for a room. When asking the front desk for an update we were told "they are cleaning the rooms now". That is the only response they would provide. No estimates of how long, ever. Then the front desk skipped my party and gave the next room to people who arrived after us. 3 hours it took to get in the room. 6:15pm we finally get access to our room, which is a queen and not a king per our reservation. Then we discover back mold in 2 places on the vanity, yuck! No greeting for our gold status and no snack bag and water. Terrible and disappointing experience.

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Gone downhill

By

2022 五月 20

No hot water, no towels, not honoring discount/tax exemption, door lock not working properly

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Horrible Overall Service

By

2022 五月 19

A review of the absolute worst hotel experience I’ve had ever.

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Good location

By

2022 五月 03

I was here for The New York 5 Boro Bike ride. The clean hotel was in a great location near the Staten Island Ferry and a short bike ride to the Tour start. I was disappointed that there was no soap in the bathroom, breakfast was not served until 7 and there was no parking arrangement.

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Great customer service

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2022 五月 01

It was my first time in NYC. I arrived and the staff were helpful with telling me what app to use and how to best navigate the city. Got to my room and it was small being from the west coast but it’s what was advertised. Water presser in the showers were great. It is close to so many food options.

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Good location, decent breakfast

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2022 四月 26

This hotel was convenient to the things I wanted to do in NYC. The breakfast was pretty good. Some variety in what was offered. Staff was good when I saw them. I didn't have much contact with staff. Room could use a little sprucing up...looks a bit dated and worn. Bed was comfortable. No housekeeping during my stay.

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Nicht unbedingt zu empfehlen

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2022 四月 19

platinumelite

Gut, New York ist immer stark besucht, entsprechend sind die Hotelpreise hoch - wenn man also günstiger bucht, dann kann man auch nicht 5-Sterne erwarten. Doch leider hat mich dieses Hotel nicht überzeugt. Das Personal ist zwar bemüht, aber der Gesamteindruck passt einfach nicht.
Während meiner 3 Übernachtungen wurde nicht ein einziges Mal das Zimmer gemacht, es gab keine neuen Handtücher bzw. Duschgel. In meinem ersten Zimmer lief die Klimaanlage auf Düsentriebwerksniveau (nur kalt oder aus). Hier habe ich aber schnell ein neues Zimmer bekommen wo zumindestens auch etwas Wärme vorhanden war. Bei dem Bett gab es nur ein Laken, d.h. die Bettdecke, die von jedem Gast genutzt wird, hatte direkten Hautkontakt (nicht so angenehm!). Das Frühstück habe ich nicht ein einziges Mal in Anspruch genommen, es war einfach nicht ansprechend.
Schade, die Lage war sehr gut aber bei meinem nächsten Besuch in New York werde ich mind. eine Preisklasse höher buchen.

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Worst IHG hotel I ever stayed

By

2022 二月 25

The Floor Manager and the Staff has I don't C ARE attitude.
Broken showers.
Broken toilet.
No customer service. Can't even get receipt after asking in person, calling 4 times and talking to staff and manager. And I am a Spire Elite member and told them my status.
Did I Call IHG for complain? Yes! Result? They don't CARE either. It's the whole culture went to toilet in this chain.

Switch to Hiltons and Hyatts - some value and culture is still there. Will reroute all of my employees away from IHG.

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Awesome service

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2021 十二月 29

club

Staff and hotel were great thank you for all you do

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Very bad customer services

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2021 十二月 23

The hotel take deposit money from customers and didn’t pay it back, and now since more than 4 days am trying to call with no answer reply also I sent many emails with no reply.

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ATENCION AMABLE Y EXCELENTE UBICACION

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2021 十二月 17

club

El hotel tiene buena ubicación, la habitaciones son tal cual la foto, es decir no son tan amplias pero para 2 o 3 personas esta bien, el personal es y fue muy amable especialmente aquellos que hablan español. Lo malo fue que el desayuno era el mismo todos los dias, y no valia la waflera....las salchichas estaban picantes para consumo de los niños...

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Great location, amazing staff.

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2021 十二月 15

We travel to New York for my daughter’s birthday. It was our first time there. Upon our early arrival the staff was so helpful and accommodating with our extra bags and checking us in early. Any need or request or help we needed was attended to with outstanding customer service. The location was close to the subway and within walking district to Wall Street, battery Park and other Mossey attractions.

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