If you don't mind my asking,
I'd like to tell you one thing.
when I entered the room
the dressing closet was causing a disgusting smell
So, I complained about that. she changed the room
into another room after a few argument.
I wanted her to send someone over to my room and check up.
but, I am not sure whether it is done or not.
it was the 3rd floor. maybe room 315, beside next to the elevator.
I hate to say this.
however, I am telling you some more improvement for customers.
thank you.
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Excellent Value
Byshakjdp
13. Mai 2022
Great hotel in good location for many Chicagoland neighborhoods! Decent free breakfast, clean rooms, excellent housekeeping, and good staff!
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Great service, good breakfast choices
ByEvifsemitmom
12. Mai 2022
We have stayed here before and will stay again. The staff is very friendly, rooms are clean, breakfast is good. Street side noise is a little loud at times, but didn't affect our stay at all. Hotel pool facilities are clean, but the water was slightly colder than anticipated.
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Not worth the money
ByVBMom14
09. Mai 2022
Do NOT waste your money on this property. They overbooked their property, have rooms in service that shouldn't be. HORRIBLE POLICIES. I will NEVER stay here again.
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Great service
ByAngine
02. Mai 2022
Friendly, courteous staff. Comfortable bed. Relaxing atmosphere. Great breakfast. Conveniently located. Pricing was reasonable.
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Staff
ByCHAS1985
25. April 2022
The staff seem put out, when I cam into check in! They never announce about me being a reward member. They sat down the whole time I was checking in. They didn't want to be bother. And then when I check out the next day, the morning staff ask what I needed, I ask for my printed receipt. He said it was sent to you in a email, I asked for it to be printed which he finally did, but again seem put out.
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No longer recommend this HIE
BySergeant#2057
22. April 2022
Seems that management has changed as this used to be our hotel of choice when we go into Chicago 5 or 6 times a year. Not anymore, not sure if it's the lack of people who want to work or what.
Also, do NOT go here if you are expecting the HIE cinnamon rolls!!! What a HUGE disappointment there, we were here for 4 nights over Easter and only on ONE morning did they have the cinnamon rolls and they were cold and hard as a rock. I have posted a pictiure of what they put in their place, UGH!
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poor finishing craftsmanship in rooms
ByMick2323
09. Februar 2022
For a fairly new hotel the craftsmanship in the rooms is terrible. I have had 3 different rooms the last 3 weeks and all of them the bath rooms are falling apart. loose tiles, grout between tiles is almost non-existent, bad corners and joints, shower doors not installed correctly and don't slide free. USB outlets in all three rooms don't work. I don't think they are even wired. One of the rooms I had the blinds would not go up and down. If I was the owner of this hotel I would not have paid my contractors for work like this. Holiday Inn should have a team who inspects craftsmanship and this contractors should never be allowed to build another hotel.
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great stay
Byjtm53
30. Dezember 2021
staff was helpful/ room clean,, easy parking,all around good stay
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Very Nice Hotel
ByChicago Frank
21. Dezember 2021
Wife and I decided to get out of the house for an evening and we chose this hotel. Check-in was a breeze and the staff behind the desk was very polite
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Front desk associates are horrible
ByTjoys
15. Dezember 2021
I wouldn’t recommend staying here unless you’re a male!!
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Quick Stay
Byaaaaaaaaaa
09. Dezember 2021
Great Place to stay. We stopped in over night and was accommodated well.
there was terrible experience that was never
Byjoggachee
16. Mai 2022
If you don't mind my asking,
I'd like to tell you one thing.
when I entered the room
the dressing closet was causing a disgusting smell
So, I complained about that. she changed the room
into another room after a few argument.
I wanted her to send someone over to my room and check up.
but, I am not sure whether it is done or not.
it was the 3rd floor. maybe room 315, beside next to the elevator.
I hate to say this.
however, I am telling you some more improvement for customers.
thank you.
Excellent Value
Byshakjdp
13. Mai 2022
Great hotel in good location for many Chicagoland neighborhoods! Decent free breakfast, clean rooms, excellent housekeeping, and good staff!
Great service, good breakfast choices
ByEvifsemitmom
12. Mai 2022
We have stayed here before and will stay again. The staff is very friendly, rooms are clean, breakfast is good. Street side noise is a little loud at times, but didn't affect our stay at all. Hotel pool facilities are clean, but the water was slightly colder than anticipated.
Not worth the money
ByVBMom14
09. Mai 2022
Do NOT waste your money on this property. They overbooked their property, have rooms in service that shouldn't be. HORRIBLE POLICIES. I will NEVER stay here again.
Great service
ByAngine
02. Mai 2022
Friendly, courteous staff. Comfortable bed. Relaxing atmosphere. Great breakfast.
Conveniently located. Pricing was reasonable.
Staff
ByCHAS1985
25. April 2022
The staff seem put out, when I cam into check in! They never announce about me being a reward member. They sat down the whole time I was checking in. They didn't want to be bother. And then when I check out the next day, the morning staff ask what I needed, I ask for my printed receipt. He said it was sent to you in a email, I asked for it to be printed which he finally did, but again seem put out.
No longer recommend this HIE
BySergeant#2057
22. April 2022
Seems that management has changed as this used to be our hotel of choice when we go into Chicago 5 or 6 times a year. Not anymore, not sure if it's the lack of people who want to work or what.
Also, do NOT go here if you are expecting the HIE cinnamon rolls!!! What a HUGE disappointment there, we were here for 4 nights over Easter and only on ONE morning did they have the cinnamon rolls and they were cold and hard as a rock. I have posted a pictiure of what they put in their place, UGH!
poor finishing craftsmanship in rooms
ByMick2323
09. Februar 2022
For a fairly new hotel the craftsmanship in the rooms is terrible. I have had 3 different rooms the last 3 weeks and all of them the bath rooms are falling apart. loose tiles, grout between tiles is almost non-existent, bad corners and joints, shower doors not installed correctly and don't slide free. USB outlets in all three rooms don't work. I don't think they are even wired. One of the rooms I had the blinds would not go up and down. If I was the owner of this hotel I would not have paid my contractors for work like this. Holiday Inn should have a team who inspects craftsmanship and this contractors should never be allowed to build another hotel.
great stay
Byjtm53
30. Dezember 2021
staff was helpful/ room clean,, easy parking,all around good stay
Very Nice Hotel
ByChicago Frank
21. Dezember 2021
Wife and I decided to get out of the house for an evening and we chose this hotel. Check-in was a breeze and the staff behind the desk was very polite
Front desk associates are horrible
ByTjoys
15. Dezember 2021
I wouldn’t recommend staying here unless you’re a male!!
Quick Stay
Byaaaaaaaaaa
09. Dezember 2021
Great Place to stay. We stopped in over night and was accommodated well.