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Holiday Inn Express & Suites 特洛伊

60特洛伊城驱动器 , 特洛伊, 俄亥俄州 45373

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
95%
推荐此酒店

整体体验

4.6

基于 1089 评论
95%
推荐此酒店

Ratings Breakdown

1089评论

  • 5 星级
    823
  • 4 星级
    179
  • 3 星级
    46
  • 2 星级
    22
  • 1 星级
    19

Lack of cleanliness and staffing issues

By

2021 九月 15

This hotel has major issues with cleanliness and staffing. Management/ staff indicate that they know that they have an issue with short staffing and existing staff doing an acceptable job. First room still had someone else's shirt on the floor and surfaces were not clean. Asked for the room to be re-cleaned and it wasn't done. A new room was offered since the situation couldn't be fixed. After a brief inspection , thought the next room was clean and moved bags and started to upack, then someone in our party went to use the restroom and the toilet had been left backed up with a brown substance. Desk agent came up and gave us a new room and waited for us to inspect it thoroughly before leaving.

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Clean and quiet

By

2021 九月 15

club

We found this hotel to be clean. The bed was comfortable. The room was quiet. The staff was friendly. The breakfast was good compared to some other hotels. The price was fair.

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Hotel

By

2021 九月 11

The rooms was great. I had ample room. The towels were fluffy and soft. The bed was comfortable. The shower lacked water pressure. They don't clean rooms during your stay even if you ask. I was there for 5 days and asked for service on day 3 and did not get it. The breakfast along with the nice lady that manages it was excellent. It has the best elevator I have ever seen in a hotel.

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Very friendly night auditor

By

2021 九月 10

The man working overnight was very accommodating and professional. The property is beautiful. Overall great place to stay

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HI express

By

2021 九月 10

My room was great- clean, roomy, comfy bed, good towels. BUT the shower was awful-no water pressure and my hair never got rinsed well. I received a letter in my room addressed to someone else welcoming me as a gold member. Since I asked for a room by the elevator I can only assume they gave that room to someone else and I got Larry's room. I asked the front desk on day 3 of 5 days of my stay to have maid service replenish towels and coffee and empty trash. Came back late to find that had not been done. Evening front desk guy said best just to ask him. There's a sign saying they will do the room on day 3. Big kudos to the lady that does the breakfast- it was great! They provided gloves at breakfast but noone wore them.

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Clean and comfortable.

By

2021 九月 08

Very nice hotel with great customer service. Clean rooms and great indoor pool with a exercise center. Friendly staff always greeted with a smile.

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My 1st time at Holiday Inn

By

2021 九月 06

Great stay. My first time and was pleasantly surprised. I would stay again.

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Good place to stay

By

2021 九月 04

We have stayed in this hotel several times. New upgrades to welcome area show a clean and welcoming space. The breakfast hostess Ruby was the friendliest woman we could
have met in Ohio. So sweet. She even offered to wash a personal Tupperware container we brought to our breakfast .
Although the hotel was lacking in cleaning staff, they managed to satisfy our needs. We had no room service for the 5 days we were there, and had to get our own towels from the service desk each day- but it wasn’t too difficult.

The evening staff could have used some polishing. When
we arrived , the man didn’t stand up to greet us, and when we asked how he was, he commented that he would be better in 2 hours when he got off work. A little unprofessional if you ask me. He was obviously not a happy fellow as he also said other things that were not professional. But the other staff represented well and helped us when we had questions or needed something.

The only other suggestion is to bleach the shower curtains on a regular basis.

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Nice Place to stay

By

2021 九月 02

club

Nice room, friendly Staff, and good location. Will stay here again.

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Pleasure to stay

By

2021 九月 01

Comfortable bed and pillow. Nice furniture and room features. Great bathroom. Good hot breakfast with a variety of options.

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Tour de Donut Stay

By

2021 九月 01

club

Clean room, friendly staff, and I plan to be back.

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Not clean

By

2021 八月 27

This hotel has a few good things- location, proximity to shopping, restaurants nearby and ample parking. However, it was dirty. Our room had hair in the beds and on the floor. There was mold in the shower and on the curtain. The counters were dusty and there were crumbs around the microwave. There was even a spider in the bathroom. Yuck. We were there for just a short night when our flight was delayed. We were too tired to ask for a new room so we just put up with it. It was a disappointment for sure and was not what I expected from Holiday Inn.

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