 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement
Impression générale 4,5
92%
Recommander cet établissement
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Better breakfast elsewhere
ByArchitectural Elements
mai 04, 2022
Poor choices and out of some basic breakfast staples you would come to expect from HEI.
Well below average standard
ByCan and P
mai 03, 2022
Hotel is located between Belmont and San Carlos with good public transport connections into San Francisco. However no local shops or restaurants nearby. Front desk staff had bad attitude and did not recognise my Elite status or offer welcome benefit. Rooms had been refurbished but already showing signs of wear. Fitness room stank of garlic and not clean.. Breakfast was the worst I can remember. Food badly prepared biscuits burnt and dry, only cheese omelettes for three days running - no other eggs. Some weird cinnamon rolls that again overcooked but only appeared for one day. Cheap bread, no pastries, no non dairy milk and unappealing sausages but the coffee was hot. Overall an experience that I hope never to repeat.
No Coffee and Frozen Cinnamon Rolls
By1234Disgusted1234
avril 12, 2022
+ Room upgraded because of Platinum status
- First morning, went to the breakfast spot for coffee only to find an empty urn. Probably because the server was back in the kitchen enjoying a cup of her own coffee.
- Second morning, out of Pork Sausage and Cinnamon Rolls. Must be good coffee because the same server was in the kitchen enjoying it again. No more sausage but we'll bring some frozen cinnamon rolls out soon.
- Third morning, bill under door reflected 2 nights stay when I stayed 3. Kinda need an accurate bill for my expense tracking.
- 2nd and 3rd mornings, had to use a towel for a shower rug as housekeeping must have forgotten.
- Bugs crawling around the bathroom. Apparently, those are free.
Nice choice
ByFranky
novembre 29, 2021
Generally great place and well managed hotel. Management was able to address a problem promptly.
Hotel stay.
ByKaren
novembre 24, 2021
We enjoyed our stay. Will definitely stay there again. The room was spacious and seemed renovated. The hot breakfast was good with nice variety.
Nice beds, Noisy traffic
ByT2 forsee
novembre 19, 2021
Staff, and reception great. Beds very comfortable and clean. But, dont get a room on street side. Extremely noisy. Hold on to the card key that works, I had to get a new one 3 times.
Breakfast was nice. They had turkey sausage, and eggs. I'm not much on Biscuits and gravy, but I'm sure most are.
Not too good.
ByLong time customer
novembre 19, 2021
Owner / staffs were rude and not helpful.
Felt not safe in surrounding areas.
Great stay
ByRJJ12
novembre 17, 2021
Great would stay again. Good sleep and very clean for COVID concerns.
Nice place to Stay.
ByGina
novembre 16, 2021
I had a good stay at this hotel, comfortable bed, quiet room and clean. The only negative I can share was the sink on my bathroom is clogged, it was not noticeable but if you leave the faucet on for a minute, that is where you noticed that it needs fixing. And the 2 days that I stayed I could not use the sink that much because you see the water standing.
Breakfast was okay the first day, but on the second day, the sausage was not really cooked, they did not really browned the meat like on my first day. Coffee was a little bit okay. So, I still recommend this hotel. The negative things I shared can be easily fixed if they want to.
Nice hotel and property
By
novembre 16, 2021
Pleasant staff but parking is limited. Staff mentioned it’s been like that for about a year
Clean room, very comfortable bed
ByIngrid03
novembre 10, 2021
Holiday inn gave me pleasure on our stay. Nothing we can asked for. Not pricey and very good services. We'll be staying here again.
Large room with comfortable bed
ByColleen
novembre 05, 2021
Hotel room was very large and very nice. The breakfast was hot and delicous.