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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 566 reviews
93%
Recommend This Property

Ratings Breakdown

566reviews

  • 5 Stars
    400
  • 4 Stars
    113
  • 3 Stars
    27
  • 2 Stars
    17
  • 1 Stars
    9

Judith

By

25 December 2019

club

This was the best weekend ever, my family and had enjoyable stay, everything was great, we will be coming back

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Great stay with a much welcomed breakfast in the morning.

By

18 December 2019

club

My wife and I were in town Christmas Shopping and thoroughly enjoyed our overnight stay to rest up and continue home in the morning. The complimentary breakfast was a very welcome addition to our departure. Very much reccomend this hotel.

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Night Clerk Had a Bad Day!

By

17 December 2019

Upon arrival, front desk person was extremely rude, acted like he hated his job. I walked in and said Hi, how are you. He just looked at me and said “Checking-In”? He then answered a phone call and instead of placing the caller on hold, he finished the entire phone call with me standing there. He pointed to areas to sign instead of speaking to me. He did not recognize my Spire Elite status. I asked for late check-out but he did not pass it on to the day shift so the maid was knocking on the door right at 11:05 Am. The front desk then called and asked when I was checking out. I told them I asked for late check out and she apologized and said she wasn’t advised by the night clerk. We have stayed at this hotel several times in the past and it’s always been nice. I think the night clerk should be reminded about proper customer service so the hotel doesn’t suffer from people going elsewhere.

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Nice hotel for the money

By

16 December 2019

club

Hotel located in perfect area. Close to restaurants, hoghway and airport.
Service at hotel was perfect. Hotel employees were very friendly.
Hotel price was a good value
Oh and i especially love the chocolate chip cookies left out at night.

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A good nights sleep

By

14 December 2019

club

The hotel was clean, quiet and the staff were friendly and courteous. The TV and internet services were very good.

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Amazing staff and great facility

By

14 December 2019

club

I stay at many hotels for work most of my stays at hotels are not memorable but this past stay was different. Check in was easy, nice rooms, and friendly staff. Without my knowledge I left my favorite hat behind and was so glad tour staff called me and made a great effort so that I could retrieve my hat.
I’ll be staying here again

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Thanksgiving

By

11 December 2019

club

On our way back from Rochester NY to our home in NH.

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Nice hotel

By

11 December 2019

Great hotel, decently priced. Nice staff and great amenities. I was a little sad to see they remodeled only because I stayed at the same hotel as a kid all the time and there used to be an arcade lol. But the remodel was done well and is clean and modern looking and well put together.

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Great experiance

By

11 December 2019

Out side of poor weather conditions(snow),
everything else was perfect.

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Comfort

By

11 December 2019

There was plenty pillows,and blankets ,put had no radio in room,everything else was very nice,,,room service did bed everyday ,and made sure we had towels,,,should have water for coffee,or tea ,that would have been nice

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Lit très confortable devrions pouvoir acheter vos oreillers

By

11 December 2019

club

Excellent devrions pouvoir se procurer vos oreillers

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Great place to stay.

By

11 December 2019

club

Very quiet hotel to stay in .. We had a room by elevator. never heard it. Compared to most hotels.

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