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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 554 reviews
93%
Recommend This Property

Ratings Breakdown

554reviews

  • 5 Stars
    391
  • 4 Stars
    111
  • 3 Stars
    26
  • 2 Stars
    17
  • 1 Stars
    9

Disappointed Disabled Veteran

By

December 08, 2019

club

Pros: Comfortable beds, great housekeeping staff

Cons: Allowing state police to use guest parking overnight to the point guests had no spaces left for them, Allowing non-handicapped people to park in handicapped spaces, Not wanting the state police to ticket these people. Breakfast was distinguishing. A Dunkin Donuts microwaved mystery sandwich would be better. For example, the egg omelettes that were offered resembled overcooked and dried out pierogies.

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Just need to sleep

By

December 08, 2019

platinumelite

We had some issues at check in but they were resolved. The parking lot was full and needed to be cleared from a storm 3 days prior to our stay. They were out of unflavored bottled water. Our stay was not horrible but I feel this HIE could use a little better management. Pay attention to detail and take care of the small things to make your guests stay enjoyable.

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Adequate room for getaway purposes

By

December 01, 2019

club

Recently stayed here so that we could visit family over Thanksgiving. We have stayed here before and will definitely return but this stay did not measure up as the previous stay did. The heat in the room did not work but maintenance serviced and we had heat. Unfortunately it couldn't be adjusted so were hot which is difficult to sleep in. In addition, housekeeping didn't clean our room each day, perhaps because of the holiday but we should have been told. The refrigerator's adjustment dial was missing so I couldn't adjust how cool food inside would be kept. I do like this hotel very much but these factors made this stay less than great.

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must stay

By

November 29, 2019

club

there is not one thing that i can find wrong and thats good as i stay in hotels on a weekly

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My favorite hotel

By

November 24, 2019

I always look for Holiday inn Express when I travel. I am a box truck driver that travels from Maine to New York. This hotel is my favorite. It is located across the street from the mall. A lot of eating places right up the street, anything you want to eat. Also the airport is near by, with hotel shuttle service. Stay here you will not regret it. I have been coming here over twenty years and no complaints.

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Great place to stay!

By

November 21, 2019

Just don't go there when the soccer team is there for a weekend game!

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convenient

By

November 20, 2019

club

Easy to get on off highways. Lots of food options within one mile.

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Nice Environment

By

November 19, 2019

Stayed during a business trip at this facility and it was very nice environment.

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Great Service

By

November 18, 2019

Great location. Clean and comfortable. Staff were wonderful.

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great location in Albany - close to airport, restaurants, shopping

By

November 11, 2019

Nice, clean rooms. The hotel is close to the airport, restaurants, and great shopping.

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Comfortable bed as usual

By

November 07, 2019

Room was clean and spacious. Bathroom was very small, dated and cramped.

Otherwise great hotel.

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Albany stay

By

November 07, 2019

Good place would stay again. Good bed good room good price and good breakfast

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