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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 1322 reviews
94%
Recommend This Property

Ratings Breakdown

1322reviews

  • 5 Stars
    961
  • 4 Stars
    218
  • 3 Stars
    83
  • 2 Stars
    31
  • 1 Stars
    29

Great hotel,very comfortable

By

14 November 2019

Hotel is very nice and comfortable. Good choice of breakfast items. Great pool and spa. Location near Frankenmuth is a plus.

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great nights sleep

By

12 November 2019

you cant beat staying anywhere other than the holiday inn express. the rooms are clean service is great and everyone is just so friendly. when we go out of town we look for a holiday inn express,

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Recommended Hotel

By

11 November 2019

club

Stayed on a Friday night. We were met at the front desk by wonderful, friendly staff. The room was clean, quiet and comfortable. Many television stations. Breakfast in the morning was tasty and plentiful.
This is the 3rd or 4th time staying at Holiday Inn Express Birch Run and we are completely satisfied and will return again.

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Nice Stay

By

11 November 2019

Nice clean hotel to stay at for a couple days. The breakfast and coffee was good. The staff was very friendly.

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Great Hotel

By

07 November 2019

club

If you are in the area this is. Great choice. Excellent staff Nd facilities. Hot breakfast with great service

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Great spot

By

06 November 2019

club

Always reliable and a great night stay in Birch Run

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Weekend Getaway

By

06 November 2019

platinumelite

We have used this hotel several times now and never been disappointed. Property and facilities always well kept.

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Great Pool

By

06 November 2019

The water was clean. The temperatures were comfortable. There were plenty of clean towels. The pool was a good size for lap swim and playing with the kids.

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Clean rooms

By

05 November 2019

club

Our stay was great. Clean rooms, friendly staff. Unfortunately, my kids were looking forward to pancakes in the morning, but the pancake machine was not working properly.

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Nicely redesigned rooms

By

05 November 2019

club

We stayed two nights, and the re-designed rooms were a pleasant surprise. I liked the designated spaces for our bags that were off the ground. The indirect lighting in the cabinetry is nice too. Staff was pleasant and helpful.

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Another excellent stay in Birch Run

By

05 November 2019

club

We really enjoy this hotel. Our stay was great and check in and out was seamless. More importantly, our last stay in this hotel was not perfect as we had trouble with the lock system and could not get into our room for several hours. The customer service and follow up from this experience was phenomenal. I am a devoted customer not from my good experience but from the customer service from our less than perfect stay. You guys rock. Beds were very comfortable and everything was spotless. We will see you next time.

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More than Comfortable Bed and great Service.

By

02 November 2019

club

Holiday Inn Express decor is very soothing to the eyes. Bright and cheery. The hallway carpet was not busy looking and brightly decorated. The heat temperature on our floor hallway was set too high. Although reduced the next day.
The staff are very friendly. Offered location history and shopping and dining advice.
Next time I will bring my own wine glass to drink the delicious cherry wine I purchased.

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