 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
|
Nice overall stay
ByCarol 56
July 20, 2017
The stay was nice and enjoyable. Very relaxing and staff was very nice.
Under construction and no internet
ByIncommunicado
July 19, 2017
I stay here a lot. The staff is awesome, but dealing with the construction is tough for them. I feel that as a IHG member, I should be notified when I book a hotel that is under construction. "Hackneyed" is the best way to describe checking in and trying to get some breakfast. I stayed here two nights (7/18 & 1/19) for work and the internet was down. I have burned a ton of MY data time getting work done. At one point, I left the hotel and drove to a fast food place to use their free WI-FI. As a former Spire member and current Platinum member, I expect SO much more when I stay at an IHG property. To be clear - the staff was awesome as I kept asking about the Wi-Fi.....there was simply nothing they could do. But situations like this will lead me to being a Silver member in the future.....
Good Value
ByTraveler
July 19, 2017
Nice place to stay. I was given a renovated room which was very comfortable. Once all construction is completed this will be a very nice hotel.
Comfortable beds and friendly staff
ByJay P
July 18, 2017
Hotel is being renovated but staff is going to great lengths to make our stay comfortable.
Great service.
ByJanes
July 18, 2017
The room was clean and the staff was very accommodating . The breakfast was great with turkey sausage and my sister loved the hot cinnamon buns. Very friendly staff.
Careful they have tried to make the beds a fairy tale like in the Princess
Bymunsong
July 16, 2017
We had no warning that there was construction going on at the hotel, until our arrival. The bed are atrocious, why on earth would you put extra thick mattress with the regular size box spring, ON TOP OF A PLATFORM!!! The explanation from the manager was that all decisions were made by corporate and he would mention it but nothing could be done. Also stating, there was talk about putting a stool beside the bed, maybe handles by the bed attached to the step? He proudly pointed out there was literature on the nightstand explaining all about the new bedding. Yes it stated about the new mattresses but that was it, leaving out the complications of trying to climb up on the bed by an adult. Many people buying Queen size and King size mattresses have the box spring changed to a approximately 3 inch size box spring. The tiles on the floor in the bathroom floor are uneven, the floor also didn't look like it had been washed after the initial grouting was wiped off. After our first night my husband and I returned to the room after breakfast and decided to lie down for a while and put the do not disturb sign. A note was slipped under our door while we slept, asking us to call before noon so that the room could be cleaned. I phoned the front office and let the manager know that we would be leaving the room so it could be cleaned. The manager was the one who answered and he said he would pass on the message in a very curtly voice. This had been after my discussion with him at breakfast about the mattresses, so I am sure he recognized my voice. We returned back to the room shortly before 2 pm, the cleaning ladies shift, as stated on the note that had been passed under the door. We met a cleaning lady packing up her trolley outside our room, so I apologized to her having to double back to our room. Which she didn't know what I was talking about because it wasn't one of her rooms. We walked into our room and the room had not been touched, the cleaning lady we had been talking to, kindly cleaned the room, no thanks to the manager. Poorest Holiday Inn that I have been and I am now very nervous and will have to phone each Holiday Inn to make sure they haven't changed the beds. Maybe I will have to hotels chains? Very disappointed stay.
What one comes to expect from a Holiday Inn
ByDaisy
July 15, 2017
I am quite sure once the renovations are complete the hotel will be lovely. However, I was not impressed with the contractor that is doing the remodeling. We had to use a back entrance and there was debris and empty pallets blocking the door. The work is shoddy, with paint on the outlets, an ill-fitting fan in the bathroom, paint dripped on the carpet and drywall mud stuck to the television. When we left the hotel one of the contractors was laying on a pallet outside the door. The contractor appeared very unprofessional in the quality of work and in his employees.
Nice Hotel
ByMiles1313
July 13, 2017
Construction was an issue with early morning starts-probably a nice place when completely renovated
Beautiful room
BySandyDee
July 12, 2017
Accommodations were very nice. Comfortable bed and pillows. Shower was perfect. In room coffee/tea came in handy as I need my coffee is the morning. The breakfast buffet was excellent. Overall my stay was a very pleasant one!
Nonnie
ByTina
July 12, 2017
Very nice clean hotel !! Breakfast bar was very well managed ! Staff were excellent.
New beds are nice, very clean
ByMamaCat
July 12, 2017
Undergoing remodel of rooms - definitely an upgrade from my last stay here, just wished they kept the pool open a bit later on weekends. The new beds
Not up to standard
ByDave
July 06, 2017
Worst experience ever at the birch run holiday inn. The room did not have air conditioning, there was not a screen in the window so we couldn't open it the room smelled bad and was stuffy. Breakfast was a joke they were out of everything (I seriously mean everything) no milk, cinnamon rolls, yogurt, toast, bagels, sausage, ect. Worst breakfast experience ever. The swimming pool was nasty the water was cloudy and oily looking, could not take my boys swimming in it. Usually love this hotel but felt my most recent visit, July 3rd-4th, was the biggest waste of money ever. Wish I would've taken my family to a different hotel