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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 1045 reviews
90%
Recommend This Property

Ratings Breakdown

1045reviews

  • 5 Stars
    546
  • 4 Stars
    326
  • 3 Stars
    93
  • 2 Stars
    44
  • 1 Stars
    36

comforta lbe bed and great service

By

28 February 2017

club

Overal good,but the car park should have a barrier to enter and exit making the parking more secure--- and it's not very well lit.If not already, security cameras should be installed.
We had a very nice curry for dinner but the menu was unexciting.Although there are places to eat in Folkstone , most guests after a long drive would prefer to eat at the hotel.
Fresh salads and not all fatty foods would appreciated i.e.less pastry and chips.

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Highly recommended

By

28 February 2017

club

This is our third stay at this hotel,-and we would have no hesitation to stay again. The location and on-site free parking initially interested us, together with the value for money. It is a bonus that the hotel has a bar and offers breakfast facilities. It is close to a petrol station and so convenient for the Eurotunnel. Previously we had been able to order take away food and use the seating area to eat this, which at the time was much appreciated. This time we arrived later and ate prior to arrival but noticed lots of people dining.
The only negative this visit was that the bed was very firm and so were the pillows. I realise that some may prefer this but for me it meant a very poor sleep. In some hotels both firm and medium pillows are available in the room.

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Business meeting

By

26 February 2017

club

The staff were friendly and helpful, room was comfortable, clean and well equipped. I slept well

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Value for money and good service

By

23 February 2017

club

Stayed for one night for business. Was functional but clean and efficient and was slightly above my expectations given the price. Would come back again

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A pleasant stay for two nights

By

23 February 2017

club

After a three hour drive to reach this hotel we were met with a warm and friendly welcome. The lady on the desk was most helpful. We had come down to attend a funeral the next dsy at nearby Hawkinge Crematorium and staying two nights. Couldnt fault the place apart from a very modest breakfast offering nothing like a normal Holiday Inn bil of fare. That apart our stay was excellent.

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overall good stay and value

By

23 February 2017

Well pleased with our stay at this hotel. Shower cubicle could do with updating, and bed seemed a bit small to what we are used to, but for the price, good value. Breakfast was excellent, (included bacon),bread was the best we have had at any HIE hotel. ( would love to know where it came from). We would definitely use this hotel again in the future.

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Holden stay 16 feb

By

22 February 2017

club

I use the hotel most times that I go to Europe via train. The hotel has good parking is close to main route and tunnel. Holiday inn has always been reliable and service is great. Small bar and dinner available makes it perfect for transit hotel . Staff are helpful ,polite and friendly rooms are always clean . I also use the group hotels when I'm in Europe touring around as I know what to expect .

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Good location, good hotel for basic nights stay.

By

21 February 2017

club

Stayed one night before catching the Channel tunnel over Feb half term. Good clean room, staff very helpful and friendly. Slept well, no disturbances and breakfast was ready early and with lots of choice.
Good stop over hotel very close the shuttle, we will use again.

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Great overnight Dog Friendly Stay

By

21 February 2017

club

5 minutes from the Channel Tunnel and Dog Friendly. Able to sit and eat evening meal and breakfast in bar area with our dog, which was brilliant. :)
Comfortable rooms and friendly staff and good car parking on site.
Thank you

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A warm welcome and a comfortable stay

By

19 February 2017

club

An excellent stopping post particularly if you are heading for Europe. Near to the motorway, euro tunnel and the ferry ports. Comfortable surroundings allowing you to rest en-route

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Comfortable with the staff being very friendly

By

19 February 2017

club

Very good service
,
There were 4 of us and we all thought that all was first rate.

Convenient for the tunnel and fuel

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Stay

By

19 February 2017

Comfortable bed good service, poor choice of meals but good breakfast.

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