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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1179 reviews
91%
Recommend This Property

Ratings Breakdown

1179reviews

  • 5 Stars
    628
  • 4 Stars
    367
  • 3 Stars
    101
  • 2 Stars
    45
  • 1 Stars
    38

Helpful Staff

By

July 27, 2017

I have stayed at this hotel a few times over the last few months. Every time I have found the staff to be friendly and very helpful.

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Overnight stay

By

July 26, 2017

club

Hotel was ideal for overnight stay, comfortable and quiet, had a quick drink at the bar before bed, bar staff was friendly. Breakfast wasn't brilliant but adequate, best thing was the latte.

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Very average

By

July 26, 2017

It's ok captive market for tunnel. Price does not reflex quality of hotel. No sockets near bed for charging mobile or fridge in room. Food menu had a very limited choice.

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Excellent!

By

July 24, 2017

platinumelite

Lovely staff, friendly and very keen to please, lovely stay, thank you

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As expected

By

July 22, 2017

club

Large, clean room. Comfortable bed although with heavy quilt-glad to have air con. TV with channel choice, could not connect to wifi until the morning. Adequate bathroom with large step in shower

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Disappointed after a long day of travel.

By

July 22, 2017

club

The room was disapointing and not to the standard I'd expect of Holiday Inn Express, atention to detail was missing, and the state of repair in the room was poor, light fittings hanging off the wall and a huge mould patch above the A/C.

The bed was good quality and was impressed with the size of the towels. Didn't eat breakfast, decided on a lie-in instead.

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great place for channel tunnel stop over

By

July 21, 2017

club

An easy to find location, great for the tunnel warm friendly and safe. will use again

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Great hotel

By

July 19, 2017

club

Excellent stay value for money, rooms clean and tidy. Stay we're great. Breakfast was good as we had a pick one as we left so early.

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mattress

By

July 15, 2017

club

mattresses were uncomfortable but could not fault the breakfast hope other hotels in your group have improved as much as this stay.

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Good experience overall

By

July 15, 2017

platinumelite

A good stay at this hotel with most staff being friendly and helpful.
I would definitely stay again.
Room was clean.
A very good nights sleep!
Thank you

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Apart from catering problems an excellent hotel

By

July 14, 2017

club

Everything was great except that there was a reduced menu choice due to some unspecified problems in the kitchen. My wife felt the fish

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Disappointed at HIE Channel Tunnel

By

July 13, 2017

club

Carpet and chair stained. Internet connection not as stated in welcome letter. Three lights not working in room. Dog in immediate breakfast food area. Staff heard swearing in kitchen. A poor overall experience for HIE.

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