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Holiday Inn Express & Suites Hagerstown

241 Railway Lane , Hagerstown, Maryland 21740

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1269 reviews
93%
Recommend This Property

Ratings Breakdown

1269reviews

  • 5 Stars
    877
  • 4 Stars
    245
  • 3 Stars
    68
  • 2 Stars
    47
  • 1 Stars
    32

Great Stay...Clean and welcoming

By

14 November 2019

club

no issues or concerns....great stay. I have always used other hotel's in past.I will keep Holiday Inn in mind going forward.

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Traveler

By

13 November 2019

good stopping place for our travels from NH to NC
we have stopped here often.
The hotel is very convenient for our purposes.

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Best place to stay

By

13 November 2019

Friendly staff, clean and affordable. The breakfast staff is well mannered, the rooms were clean and tidy and they have fresh coffee or tea 24 hrs

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Front Desk

By

12 November 2019

There was a lady by the name of Noel working front desk was very unprofessional and was not very helpful in helping other employees out and did not like to answer question directed to her

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Good choice for a stay

By

11 November 2019

club

Good value, clean safe and accessible to the highway

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Expense Account NIGHTMARE

By

11 November 2019

This facility will charge your account every few days that you are there. It is an expense reporting nightmare with the bean counters. The woman who does the billing is way to arrogant for me to speak with again. After specifically requesting that I be billed - ONE STAY = ONE CHARGE - - she completely ignores the request and charges your account every few days. Due to this - my company has placed this location on the "black list" ( do not book with this facility ). When you stay at a HI for only 4 or 5 days - you should see only one charge on your account - - Not Here !
This is the ONLY HI I have had this type of issues with after spending 200 /- nights a year for over 20 years now.
My next trip to the area ( which will be in 6 weeks ) - - I will be taking my business elsewhere

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Travel

By

10 November 2019

Great location, clean, comfortable nice staff.
Would definitely recommend

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Perfect half way hotel

By

10 November 2019

club

We were traveling from South Carolina back to Connecticut with a pet. This is the perfect spot about halfway home. 12 hour plus drive is too much in one day. We had a room at the end of a hallway on the first floor, close to an exit in case we had to take the dog out in a hurry. Perfect.
Breakfast buffet was excellent. You can take something for the road and the staff was very friendly and helpful.

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IHG Hagerstown, MD

By

10 November 2019

Very Clean up to date facility. Large breakfast area. Walking distance to area restaurants.

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Friendly staff and great food

By

04 November 2019

club

Nice and clean facility, comfortable beds and great staff

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The perfect night’s sleep after shopping at the outlets!

By

02 November 2019

platinumelite

After an exhausting day at the outlets, staying at this Holiday Inn was relaxing and refreshing! The breakfast was delicious as well! The hotel is surrounded by every type of restaurant you are craving for.

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Convenient Location

By

01 November 2019

club

Right off the interstate, nice room.

Would definitely stay again.

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