 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Welcoming experience after driving for 10 hours
ByAlkla1
August 04, 2020
Nice to pull up to the Holiday Inn experience and enjoying the clean environment and quiet evening. Waking to a healthy breakfast and getting on the road again.
Mostly Great
ByLuigifsu
August 04, 2020
The rooms were very clean, and the staff were very friendly and professional. My only complaint is that the breakfast options were very limited due to COVID. I understand that things won’t be operating at their normal status, but the options seemed limited even considering those circumstances.
Handicap shower
Bygafine
August 01, 2020
The shower drain in the center floor was not pitched so the water would run into it . The water that left the handicap shower and overflowed unto the the bathroom floor required bath towels to be put down for fear the water would overflow onto the carpeting. It also made my wife and I nervous that we might slip on the wet floor if we had to use the restroom in the middle of the night. With that and the less then usual large choices of breakfast ( because of the covid) made this stay a little less than our usual perfect experience we always have at an Express. The breakfast thing will be fixed after we get back to normal but that draining problem will take some major work to fix. Room 136.
Thanks for asking.
Gene
Great service
ByLisa
July 29, 2020
The whole experience was amazing. The front desk people were always very friendly and fast service great rates and never B.S. on prices. Always offered up grades and when room was messed up made sure She did best to make it right
Holiday Inn
Bykbrad
July 25, 2020
Rented the room with in room hot tub so could relax but had no hot water and the tub was filthy. The office chair was so badly broken that it was literally taped together with duct tape. Over all room experience was very poor.
Service
ByJosh
July 23, 2020
The beds were pretty firm. I understand continental breakfast was closed due to COVID, and there was an option of a “to go” bag. When I checked out the following morning the bags weren’t ready and the lady told me I was checking out too early to receive a bag. It was maybe 15 minutes before Regular bfast time. I resorted to Starbucks..
Great Hotel
ByLouZee
July 20, 2020
This is a great Hotel. Had a renovated room, and it was real nice. I've stayed here before, its a great stopping point when Im travelling south. Lots of Dining choices right there
Kudos To IHG
ByMinnie
July 19, 2020
If you are looking for a great hotel to reside in and that meets covid-19 expectations of safety. IGH is your place! The atmosphere is relaxing and the service is outstanding.
Nice Stop Overnight Stop
ByCryss48842
July 19, 2020
Nice overnight stop while traveling with pet. The exit has many choices of shops and restaurants to choose from.
Party Hotel
ByBenjamin
July 18, 2020
Pros: Plenty of parking, allows pets, very nice and friendly staff
Cons: The night we checked in it was very loud and lots of people getting drunk and lobby was full of people hanging out who seemed drunk which was a little uncomfortable
Great services
ByGrandmother
July 15, 2020
The staff were helpful and kind. It was great having the shampoo, conditioner and body wash containers in the shower. Room was clean, including bedding.
Hagerstown stay
ByRachel21212
July 14, 2020
Close to major highway, restaurants and activities. The staff checking my family in was friendly and was accommodating.