 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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Really nice HIE, but small rooms
ByDorcas
09 August 2016
This HIE offered many positive things: the staff were friendly and professional without exception, the location was good (easy drive to downtown, Colloden, Crawdor Castle, Nairn, etc.) and one could walk to Tesco (if you don't mind walking along a busy highway). The breakfast was very good and held in a nice open, airy space with plenty of tables. The rooms lack AC, but come with a portable fan that blows cool air quite effectively when needed (not often). The room was clean and nicely furnished, but as some folks have noted, the space is quite small. Our room had a double bed and a sofa bed. When the latter was pulled out for use, we had to move the desk chair but the only open space left was either between the sofa bed and bed (not good if you have a small child whom you need to reach) or over by the entrance way (which could be a safety hazard if one needed to leave the room quickly). Equally, there was no available floor space for us to use in opening our luggage--we had to pull the things we needed out of our bags, close them up and place them against the wall. While I see that HIE has recommend that families needing more space should purchase another room--this is not a practical suggestion--many folks come to HIE because it offers an economical option for families. HIE should anticipate that if it offers a room that sleeps four, then there should be sufficient floor space to accommodate those four. To be clear, this problem is not caused by the excellent staff of the hotel and all of the positive attributes should not be ignored. But the design of the rooms is problematic and HIE should take this into consideration when designing new hotels.
Comfortable family stay and good breakfast
BySarad42
08 August 2016
For the price we paid for the family room, it does provide you with welcoming people at the front desk, a good variety breakfast including hot breakfast options though limited and a good choice of single malt whiskeys from local breweries at the bar as you would expect in the highlands. Free car park and lots of spaces. Very close to Morrisons for petrol and any urgent needs. So yeah overall a good stay.
No estaba echa cama niña
Byclisjo
27 July 2016
Personal no fue amable, al avisar que no estaba echa la cama de la niña, desayuno pobre.
Friendly, dog friendly hotel
ByDogwalker2
26 July 2016
Excellent in all respects. Dog Friendly, Very Clean. Only slight negative was the mattress a bit lumpy.
comfortable and very clean room
Byconnie 58
26 July 2016
A lovely looking clean hotel grounds easy to find and a lovely friendly greeting would recommend without a doubt and also lovely for dog travellers.Thank yo all.
service could be improved
ByDAF cf85
17 July 2016
This was my first stay at this hotel and i have to admit i was a little disapointed with it although its location was great. I would stay here again as the rooms were clean and modern if a little small as we had our daughter with us and needed to use the pull out bed.
Comfortable stay
Bynorth coaster
17 July 2016
Everything we needed. Good to be able to stay with our dog.
a great place to stay
Byjlb60
15 July 2016
Anne at the front desk was the best thing about the whole experience. Her assistance in every area, was invaluable.
Highland stop
Byelmsy
12 July 2016
A good mid-range hotel, albeit a few mintutes drive from the city centre.
Usefully sited hotel with good beds
Byscotchwhiskers
07 July 2016
Just outside Inverness with good access to the city, airport and also cinema and shops on the adjacent retail park (though wouldn't it be wonderful to be able to walk through rather than walking or driving by dual carriageway?).
The car-park entrance is unprepossessing (and not even very obvious)- and the lobby is a bit soulless but staff are well trained and friendly. We had a corner room with bags of space and truly wonderful bed comfort and bathroom which went someway towards making me more comfortable with the 3 figure overnight cost.
The Snow Goose at the other side of the car park is brilliant for food and real ale- but the hotel bar is good to wind down in with a good malt.
The big let down was breakfast - liked the natural yoghurt but scrambled egg (that could be cut into squares) and sausages (more suited to industrial estate catering) were the total full Scottish.
Sleeping problems
ByEalf
05 July 2016
The bed and pillows were very comfortable but the duvet was much too heavy for my liking and I found I was very warm and could not sleep because of this. The heating in the room was turned completely off but the room was still very warm and I could not see any air conditioning.
Breakfast
Bystakeclub
03 July 2016
poor choice in hot food side for breakfast why not have beakon fried eggs ECT