 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.4
92%
Recommend This Property
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Welcoming and comfortable hotel
Byasphodelia
15 September 2021
I’m a regular guest at IHG properties so when my husband and I decided to go to Inverness for a few days, I booked the Holiday Inn Express, as it’s the only hotel in the area that belongs to the group. It’s an older property compared to some of the Holiday Inn Express hotels that I have stayed at in the past, but it’s obviously been refurbished fairly recently and everything looks modern and comfortable.
There is free parking right outside the hotel, which is great because it’s very hard to find hotels with parking in the city. The hotel is just outside the city centre, by a retail park offering a wide range of shops, a fast food outlet and some chain restaurants. It’s easy to walk from the hotel to the retail park via a footbridge at the back of the property - so there is no dangerous walk to take on the main road.
Right from check-in we were greeted by a really friendly and helpful member of staff called Gregory, who offered me a choice of a free drink or some welcome points (we chose the latter) and then told us about the option of foregoing housekeeping for 500 points every time, which we did on three occasions.
When we arrived in our room, there was a fan, as I had requested in advance, and the room was on a high floor away from the lift, as recorded in my IHG account preferences. Before arriving I had also enquired about ice, and was told I could get it from reception. Gregory helped with that.
Anyone we dealt with was super helpful. We found the bed a bit too firm so we asked at Reception if we could have an extra duvet to put under the bottom sheet (our standard trick in these situations), and the duvet was soon delivered to our room.
Everybody we dealt with was very welcoming and helpful - reception staff and housekeepers.
The room was spacious and very quiet. We had booked a different hotel for the last two days of our stay (a 4 star hotel part of another international group) but when we went to the city centre, we took one look at it and changed our mind, deciding to extend our stay at the Holiday in Express instead.
If I had to be critical, I would say that the mattress was too firm - the hotel should really invest in memory toppers for the bed. It would also be great if there were ice machines on the floors - that’s something UK hotels don’t often provide, but which make such a difference for guests.
The other issue is that this particular property is a lot more expensive than the average Holiday Inn Express in the UK. I wonder if it’s because there really aren’t many other hotels belonging to the IHG group in the area - but it was twice the price of what I am used to paying for the Holiday Inn Express. However, I would definitely stay there again, hopefully soon.
Good quality hotel
BySainteeKJ
11 September 2021
Hotel is in a great location for exploring the highlands. Room was very clean and comfortable. Good quality breakfast with the option to take away.
Nice Sleep in the highlands
ByJosephJohnPaul
07 September 2021
Always wanted this hotel as its quality has not been affected over time. Clean beds, comfy pillows, sparkless bathrooms, and a decent breakfast with a nice bar.
The parking area is very generous and the staff is always keen to help.
Dog Friendly
ByAJAY
03 September 2021
I unfortunately had to travel to Inverness to take my dog to the Scottish Vet referral Campus and required an overnight stay.
The Holiday Inn Express was brilliant, as they had pet friendly rooms.
All you can eat breakfast was included in the price which you could take back to your room to avoid leaving dog unaccompanied.
It made the trip slightly less stressful with a warm friendly welcome from the staff ensuring we had everything we needed. definately recommend and would stay there again.
quiet and relaxing
ByPhillip
31 August 2021
I have stayed at many Express inns all over the country before I retired.
Generally the standards are always high with staff obliging, polite and helpful.
And there is the benefit of a good breakfast included
Good location very good parking and a very good night's sleep and clean
BySteve
30 August 2021
Definitely worth staying nice hotel that's why I choose holiday in most of the time
Great stay after a difficult journey
ByPheebz25
25 August 2021
A great experience. Staff were helpful and friendly, the food was fantastic with great vegan choices and the hotel was clean and comfortable.
Ironsp59
Bypirons59
24 August 2021
Poor stay due to lots of families with lits of children making noise and running about welk after 1am knocking on doors.
26 years later.....
ByNewcastle1943
20 August 2021
its over 26 years since we discovered Express, Inverness and in that time we have never, ever been let down: there have been numerous staff changes but always the counter, breakfast and room service staff have been excellent, polite, helpful and friendly. Its no exaggeration to say Express Inverness is the standard by which ALL other accommodation - no matter what grading- is judged.
Comfortable rooms and hospitable staff
ByLouise
20 August 2021
It was an enjoyable experience. The room was comfortable and the staff were welcoming and helpful.
Awesome Stay
ByCDR TNGood1
18 August 2021
The facility and staff were superb. Thank you for the relaxing stay in Inverness.
Just as you expect HIE to be
ByDAS12345
16 August 2021
Great stay. Staff exceptional. Bust but not rushed. Relaxing place. All good.