 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Basic but clean
ByJimnick1027
01 July 2022
Nice staff, basic but clean rooms. It was a hot, muggy night and the window only opened a few centimetres. The room was really stuffy and the small desk fan was no real help.
Breakfast was not great, rubbery scrambled eggs, overcooked sausage etc...
Very Comfortable and great service
ByJcgray93
27 June 2022
We had a very lovely stay and a very lovely breakfast the next day. Kids had a great time and the room was very comfortable. It was a hot day and it was great that a fan was included in the room. We would definitely stay again.
Room clean
ByAilmic
25 June 2022
Hotel is convenient if you are on business and generally quiet
Outstanding customer Service
ByGeorgie919
23 June 2022
The staff at this hotel go above and beyond to make you feel welcome from the moment you walk through the door you can see the staff offer five star service to there guests highly recommend this hotel for value and service
Not required
ByPaulius87
18 June 2022
I'm not good in writing.
I'm not good in writing.
I'm not good in writing.
I'm not good in writing.
Overnight Stay
ByJMac139
06 June 2022
I have to say, I never write reviews however on my trip to Inverness and the stay at this hotel, I was made to feel very welcome from the moment I stepped in through the door.
On check-in a very friendly and helpful girl made check-in easy, fast and very welcoming. Every staff member I encountered during this stay couldn't do more to help and make me feel at home.
Every staff member had a smile which makes a difference appears this team work well together, I will certainly re-visit this hotel for future stays in Inverness.
Thank you.
Friendly Staff and Clean Rooms
Bycburkett304
05 June 2022
The staff are very helpful and friendly. The breakfast is included in the stay and they serve dinner for a price. The breakfast was okay for a Scottish breakfast, but eggs and sausage were overcooked. There were not many options other than eggs, sausage, yogurt, cereal, and toast. The price was reasonable and the location is excellent with free parking included. You can easily drop into the city centre and find cheap/free parking to walk around. The hotel is located right next to many fast food restaurants, grocery stores, and coffee shops within walking distance. The hotel is also close to local attractions: Culloden Battlefield, Fort George, Nairn Viaduct, and Clava cairns. I just wish the Hotel had AC. It got warm at night and they provide you with a small fan.
Usual high standards
Byspringerman
01 June 2022
Staff were great, rooms, as ever, clean and comfortable
very convenient for the one night stopover on the way up, and from to the NC500.
Thanks
Breakfast Choices
ByLynn
27 May 2022
Your Gluten Free bread is honestly the worse I have ever experienced, could not eat it at all.
Very little in breakfast choice for cereal, especially gluten free, as well as for yoghurt and fruit. No cold meats or cheese which once upon a time you did provide and as for your coffee, dishwater is more like it. The hotel itself is great, staff is great but breakfast is a huge dissapointment.
Overall experience
By61xander
13 May 2022
Had another guest enter our room as our room was also given to someone else. Had this before in Holiday Inn Newcastle. Terrible. Traumatic.
Breakfast fine apart from the dry bacon, with other items not always available.
Not as quiet as I thought it would be.
Apart from the traumatic room experience again, acceptable stay requirements 85%
Great hotel
ByApple
20 March 2022
Great location has everything on site your need while staying. Parking was a benefit. Rooms very clean with everything you needed. Staff were friendly and helpful. Breakfast could be a better choice for vegetarian. Overall a very pleasant stay,
In need of refurbishment
ByJulieRox
20 March 2022
I have stayed in HIE, Inverness more times than I can remember over the years, always confident that the experience would be good.
Sadly, this was not so on this occasion,
Before I go on, I must point out that the staff, as always, were friendly, professional and knowledgeable.
My room (number 17, ground floor) was clearly in need of refurbishment. The plumbing is a cause for concern. Fragments of metallic material were left in the wash hand basin whenever I ran the hot tap. I showed this material to reception staff who were most apologetic and arranged for maintenance to attend. The chrome fitments (basin, taps and shower) are significantly worn.
The public areas were alright.
There is plenty of parking, it’s in a good location just off the A9 and A96, and The Snow Goose is always a reliable bet for a decent meal.
I would still recommend this hotel, contingent on its being refurbished.